Xantrex Technology XDI2048 manual 2Ethernet Diagnostics

Troubleshooting

Table 5-2Ethernet Diagnostics

Symptom	Check	Further Checks and Corrections
IP address doesn’t work	1. Static IP already being used by	1.	Change the static IP to an
	another device on the network	unused address
	2. DHCP server failed to assign IP	2.	IP was not configured to
		0.0.0.0 to use DHCP server
		Check with IT to see if DHCP
		server working properly
	3. Connected to 100baseT only hub	3.	Connect to 10baseT or 10/
		100baseT hub
	4. Another computer on the network	4.	Close the Web page on the
	is accessing the Web page	other computer and retry
Email was not sent on	1. Network traffic is high	1.	Wait a few minutes for the
power up or fault		email to be sent
condition
	2. Network settings are incorrect	2.	Recheck the “SMTP server”
		and “Email Alert Address”
		settings in the Setup page

3.XDI failed to connect to computer or network

3.See suggestions for troubleshooting when IP address doesn’t work

Monitor page is not	1. Auto refresh rate is set to “Don’t
updating	auto refresh”

1.Change the “Page Refresh Rate” setting on the setup page and click “Submit”

	2.	Monitor page has not yet refreshed	2. Click on the “Refresh Data”
			link on the monitor page
Can not change any	1.	Password is incorrect	1. Set the correct password in the
settings on Web page			password box (see “Password” on
			page 4–12)

Pictures missing on Web	1. Web browser failed to cache
page	pictures on the first try due to traffic

1.Clear the Web browser’s cache. Usually in the options stating clearing temporary files.

Important: Cycling the power on the inverter may automatically fix the problem. If the problem still persists, try to reset the Ethernet interface card settings by doing a hard reset as stated in “Resetting” on page 4–6.

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