Installation
Returning Power Supplies to the Manufacturer
Returning Power Supplies to the Manufacturer
Return Before returning a product directly to Xantrex you must obtain a Return Material Material Authorization (RMA) number and the correct factory “Ship To” address. Products Authorization must also be shipped prepaid. Product shipments will be refused and returned at your Policy expense if they are unauthorized, returned without an RMA number clearly marked on the outside of the shipping box, if they are shipped collect, or if they are shipped
to the wrong location.
When you contact Xantrex to obtain service, please have your operating manual ready for reference and be prepared to supply:
•The serial number of your product
•Information about the installation and use of the unit
•Information about the failure and/or reason for the return
•A copy of your dated proof of purchase
When you ship:
1.Package the unit safely following the procedures on page 38, preferably using the original box and packing materials. Please ensure that your product is shipped fully insured in the original packaging or equivalent. This warranty will not apply where the product is damaged due to improper packaging.
2.Include the following:
•The RMA number supplied by Xantrex Technology Inc clearly marked on the outside of the box.
•A return address where the unit can be shipped. Post office boxes are not acceptable.
•A contact telephone number where you can be reached during work hours
•A brief description of the problem
Ship the unit prepaid to the address provided by your Xantrex customer service representative.
If you are returning a product from outside of the USA or Canada:
In addition to the above, you MUST include return freight funds and are fully responsible for all documents, duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC):
A Xantrex return material authorization (RMA) number is not required. However, you must contact the ASC prior to returning the product or presenting the unit to verify any return procedures that may apply to that particular facility.
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