Solving the problems | Xerox DOCUTECH 65 manual

Problem solving

Operator Guide

Solving the problems

Recommendations for solving some common problems are listed in Table 4-1.

Table 4-1. Troubleshooting tips

	Problem	Symptom	Recommendation

	Controller/	The printer is not	• Check to see if the cable that
	Printer	receiving jobs from	connects the controller to the
	Power	the controller or will	printer is plugged in correctly. Each
	Power	not go on when	end of the cable has a plug that is
		not go on when	end of the cable has a plug that is
		switched on.	keyed for correct fit. A plug may
			have been forced inadvertently to
			make a mismatched connection.
			Look at the keyed patterns of the
			plugs and make the connections
			correctly.

	Monitor	The monitor screen	• Move the mouse to recover from
	Power	is black.	the Power Saver mode.
	Power
			• Check to see if the LED light on
			the monitor is illuminated.
			• Check to see if the LED light on
			the controller is illuminated.
			• Check to see if the power strip is
			On and plugged into the wall
			outlet.
			• Reset the circuit breaker.

	Printer	The printer will not	• Check to see if the power cord is
	Power	power On.	correctly installed.
	Power
			• Press the white power switch to
			the On position, and then wait 2
			minutes.
			• Reset the circuit breaker.

4-2	DocuTech 65/DocuPrint 65

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Xerox DOCUTECH 65 manual Solving the problems

Contents

Xerox Document Services Platform USA Table of contents Problem solving MaintenancePaper and other stock Powering down the system About this guide Contents Requirements Service requirementsTelephone requirements For service in Canada call 800 Canadian industry requirements United States Electromagnetic comparabilityEuropean Union Introduction Operator Guide DocuTech 65/DocuPrint Symbology Hot surface symbol European Union declaration of conformity Approvals and certification Operator Guide Safety notes Electricity at Work Regulation UK Regulation Question Is Xerox equipment safe? Question What is the Electricity at Work Regulation?Check your understanding Question Is the Xerox equipment in my premises safe? Additional queries Your responsibilityQuestion I require records of all tests Electrical safety Printer Controller Printer power on/off indicator Power on/off indicator Printer or controller emergency power off Printer ozone information Printer laser safety Printer operational safety Safety Quality Standards Other National Standards Do these Additional information USA Additional information Europe Safety notes Operator Guide DocuTech 65/DocuPrint Product overview Hardware components Controller components Controller components Printer components Green or Gold colored areas act as markers Paper trays trays Trays Bypass tray tray Bypass Tray High Capacity feeder tray High Capacity Feeder Performance capabilities Tray guides and loading paperLoading paper in Trays Bypass Tray here Loading paper in the Bypass Tray TrayLoading paper in the High Capacity Feeder Tray High Capacity Feed Tray here Changing the Tray 6 settings Changing the guides from 8.5 x 11 inches to A4Page Stacker Tray FinisherTop Tray Press the Finisher Button to Finishers before the end Stapling Finishers after the end Staple placement Staple placementUnloading the Stacker during printing 10. Special accessory shelf Peripheral hardware components Controller software Modems Product overview Operator Guide DocuTech 65/DocuPrint Maintenance Power-on procedures Controller power-on procedure Controller power-on button and LED Printer power-on procedure Printer power-on Printer power-off from the controller Power-off proceduresPrinter power-off Preferred Method Alternate Method Printer Power-Off Using The Printer Switch Printer power-off Printer Power-Off Using The Red Button Printer power-off, red button Controller power-off Controller power-off button and LED Emergency power-off procedures Clearing printer faults Printer faultsPaper jams Jam clearance areas Finisher area Access to area Replaceable units and supplies Location of CRUs and supplies Telephone numbers for orders Replaceable itemsOrdering CRUs and other supplies Supplies Xerographic CRU Life expectancy for CRUs and consumable suppliesFuser CRU Paper Feed Roll 6R849 6R821 Dry ink toner usage and area coverage21,700 43,400 130,200 Paper and other stock Performance information Paper handling guidelines Tray capabilities Staple capability for various paper weights General stapling guidelines Performance tables Symbols Characters Legal Printer performance for standard paper 20 lb USALetter Ledger Foolscap Printer performance for standard paper 80 gsm Xerox EuropeA4 Cover Spanish Sp. Folio Labels Printer performance for non-standard paper and other stocksTransparencies GBC brand pre-punched Sameceda Recommendations for loading special stock Card stock Reinforced MylarEdge Tabs GBC stock Sameceda Loading and handling Recommendations for handling, loading, and storing paperStoring Problem solving Avoiding the problems Solving the problems Handling There are jams Check the paper path for Calling the Welcome Center Problem solving Operator Guide DocuTech 65/DocuPrint