Problem solving

 

 

Operator Guide

 

Table 4-1. Troubleshooting tips

 

 

 

 

 

 

 

 

Problem

Symptom

 

Recommendation

 

 

 

 

 

 

Stock

There are jams

Check the paper path for

 

handling

inside the printer.

 

obstruction.

 

 

 

• Make sure that the Area 2 Lever is

 

 

 

 

in the correct position (down).

 

 

 

• Flip the stock over in the tray.

 

 

 

• Check the tray Edge Guides to see

 

 

 

 

if they are against the edges of the

 

 

 

 

stock.

 

 

 

• Check that the Printer Manager

 

 

 

 

window is displaying the correct

 

 

 

 

size for the stock in use.

 

 

 

Load fresh stock.

 

 

 

 

 

 

Stock

The stock curls up

Load the stock seam-side up in the

 

handling

or down.

 

trays. Load the stock seam-side

 

 

 

 

down in the High Capacity Feeder

 

 

 

 

and in the Bypass Tray.

 

 

 

 

The seam refers to the side of a

 

 

 

 

ream of stock that has a split in the

 

 

 

 

wrapping. It may also be referred

 

 

 

 

to as “arrow-side first.”

 

 

 

• Load non-standard stock in the

 

 

 

 

Bypass Tray.

 

 

 

• If the stock curls excessively, flip it

 

 

 

 

over in the tray.

 

 

 

 

 

 

Stock

The Finisher does

Do not remove stapled sets while

 

handling

not stack the output

 

the Finisher is compiling.

 

 

correctly.

• Check for excessive curl on the

 

 

 

 

 

 

 

prints. If curled, load fresh stock or

 

 

 

 

turn the curled stock over.

 

 

 

 

 

 

Stock

The Finisher does

Use less than 50 sheets of stock if

 

handling

not staple the

 

they are heavier than 20 lb (75

 

 

output.

 

gsm).

 

 

 

• Check the Print Services, Printer

 

 

 

 

Faults window for a fault message

 

 

 

 

indicating no staples. Replace the

 

 

 

 

staple cartridge.

 

 

 

 

 

4-4

DocuTech 65/DocuPrint 65

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Xerox DOCUTECH 65 manual There are jams Check the paper path for