Xerox DOCUTECH 65 manual Calling the Welcome Center

Models: DOCUTECH 65

1 74
Download 74 pages 21.83 Kb
Page 73
Image 73
Calling the Welcome Center

Operator Guide

Problem solving

Calling the Welcome Center

If you are experiencing difficulty with your printer, check the troubleshooting tips shown in Table 4-1.Attempt to solve the problem before contacting the Welcome Center. You might be able to resolve the situation quickly. If the difficulty persists, contact the Xerox Welcome Center. The Welcome Center telephone number and other relevant information are conveniently located on the Diagnostics window. You can display this window by selecting Diagnostics on the System menu.

The Welcome Center will want to know the following information:

The nature of the problem

The Printer Serial Number (open the printer door, look at the top center area of the printer, to the left of the red button)

The Fault Code if any

The name and location of your company

If the Welcome Center phone number is not displayed on the Diagnostics window, use one of the following phone numbers:

USA - (800) 821-2797

Canada - (800) 939-3769

Europe - local welcome center

DocuTech 65/DocuPrint 65

4-5

Page 73
Image 73
Xerox DOCUTECH 65 manual Calling the Welcome Center