Calling the Welcome Center | Xerox DOCUTECH 65 specs

Calling the Welcome Center

Operator Guide

Problem solving

Calling the Welcome Center

If you are experiencing difficulty with your printer, check the troubleshooting tips shown in Table 4-1.Attempt to solve the problem before contacting the Welcome Center. You might be able to resolve the situation quickly. If the difficulty persists, contact the Xerox Welcome Center. The Welcome Center telephone number and other relevant information are conveniently located on the Diagnostics window. You can display this window by selecting Diagnostics on the System menu.

The Welcome Center will want to know the following information:

•The nature of the problem

•The Printer Serial Number (open the printer door, look at the top center area of the printer, to the left of the red button)

•The Fault Code if any

•The name and location of your company

If the Welcome Center phone number is not displayed on the Diagnostics window, use one of the following phone numbers:

•USA - (800) 821-2797

•Canada - (800) 939-3769

•Europe - local welcome center

DocuTech 65/DocuPrint 65

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Xerox DOCUTECH 65 manual Calling the Welcome Center

Contents

DocuTech 65/DocuPrint Operator Guide Xerox Document Services Platform 800 Phillips Road Building 845-17S Webster, New York USA Xerox Corporation Global Knowledge and Document Services2001 by Xerox Corporation. All rights reserved Safety notes Table of contentsIntroduction 1. Product overview 4. Problem solving 2. Maintenance3. Paper and other stock Introduction Powering down the systemAbout this guide Contents Requirements Service requirementsTelephone requirements Xerox Customer Support 1301 Ridgeview Drive, Bldg Lewisville, TX For service in Canada call Canadian industry requirements United States Electromagnetic comparabilityEuropean Union Operator Guide Symbology Safety notesFigure 1. Hot surface symbol Figure 2. Heated surface symbol Approvals and certification European Union declaration of conformity This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures The Regulation Electricity at Work Regulation - UK Question What is the Electricity at Work Regulation? Check your understandingQuestion Is Xerox equipment safe? Question Is the Xerox equipment in my premises safe? Additional queries Your responsibilityTHE USE OF INAPPROPRIATE TEST PROCEDURES AND TEST PERSONS WHO POSSESS THE RELEVANT SKILL, KNOWLEDGE AND Printer Electrical safety Controller Figure 3. Power on/off indicator Printer power on/off indicator Printer - ozone information Printer or controller - emergency power off Printer - laser safety Safety Quality Standards Other National Standards Do these Printer - operational safety Additional information - USA Additional information - Europe Operator Guide Hardware components 1. Product overview Figure 1-1. Controller components Controller components Figure 1-2. Printer components Printer componentsTray 5, Bypass Stacker Finisher for stapled sets Figure 1-3. Trays Paper trays traysNOTE To achieve the maximum copying speed, paper should be loaded Long Edge Feed in the paper trays whenever possible Figure 1-4. Bypass Tray Bypass tray tray Figure 1-5. High Capacity Feeder High Capacity feeder tray Performance capabilities Tray guides and loading paperLoading paper in Trays Figure 1-6. Loading Trays Loading paper in the High Capacity Feeder Tray Loading paper in the Bypass Tray TrayFigure 1-7. Loading Trays 5 and Bypass Tray here Figure 1-8. Changing the guides from 8.5 x 11 inches to A4 Changing the Tray 6 settings Product overview Top Tray FinisherStacker Tray Figure 1-9. Finisher components Stapling Finishers before the end ofFinishers after the end of Unloading the Stacker during printing Staple placementTable 1-1. Staple placement Figure 1-10. Special accessory shelf Peripheral hardware components Modems Controller software 1-16 Power-on procedures 2. Maintenance Figure 2-1. Controller power-on button and LED Controller power-on procedure Figure 2-2. Printer power-on Printer power-on procedure Printer power-off Power-off proceduresPreferred Method Alternate Method Printer power-off from the controller Figure 2-3. Printer power-off Printer Power-Off Using The Red Button After the Red Button is used, the printer will take longer to reboot Figure 2-4. Printer power-off, red buttonRED BUTTON Figure 2-5. Controller power-off button and LED Controller power-off Controller Power- Off Printer power-off Emergency power-off proceduresController or Printer Emergency Conditions Clearing printer faults Printer faultsPaper jams Xerox Document Services Platform Series Problem Solving Guide and the Figure 2-6. Jam clearance areas 2-11 Figure 2-7. Finisher area 2-12 Figure 2-8. Access to area Figure 2-9. Location of CRUs and supplies Replaceable units and supplies Ordering CRUs and other supplies Replaceable itemsTable 2-1. Telephone numbers for orders Supplies Fuser CRU Table 2-2. Life expectancy for CRUs and consumable suppliesXerographic CRU Paper Feed Roll “Dry ink is low” message Dry Ink Toner usage and “Dry Ink Low” messageTable 2-3. Dry ink toner usage and area coverage PRINTS PER Performance information 3. Paper and other stock Feed Direction The dimension of this edge is controlled by the tray Paper handling guidelinesFigure 3-1. Size requirement for duplex printing Figure 3-2. Tray capabilities Table 3-1. Staple capability for various paper weights General stapling guidelinesFigure 3-3. Size requirements for stapling This edge Performance tables Symbols Characters Letter Table 3-2. Printer performance for standard paper 20 lb USALegal Ledger A4 Cover Table 3-3. Printer performance for standard paper 80 gsm Xerox EuropeFoolscap Spanish Sp. Folio Pre-printed forms LetterheadPre-drilled/pre-punched holes standard locations Paper Weight Recommendations for loading special stockTable 3-5. Printer performance for new and recycled plain paper Throughput Material 8.5 x 11 in. or A4 edge Reinforced MylarCard stock Sameceda GBC stock Loading and handling Recommendations for handling, loading, and storing paperStoring Avoiding the problems 4. Problem solving Table 4-1. Troubleshooting tips Solving the problemsPower Controller handling Stock Stock Calling the Welcome Center Operator Guide Problem solvingDocuTech 65/DocuPrint