Operator Guide

 

Problem solving

 

Table 4-1. Troubleshooting tips

 

 

 

 

 

 

Problem

Symptom

Recommendation

 

 

 

 

 

Stock

There are repeated

• Ensure that the correct stock size

 

handling

stock jams or

is displayed on the Print Services,

 

 

misfeeds in Tray 5.

Printer Manager window.

 

 

 

• Remove the stock and reload the

 

 

 

tray. Do not add stock to the tray

 

 

 

when stock is already loaded.

 

 

 

Instead, remove the stock,

 

 

 

combine the additional stock with

 

 

 

the stock from the tray, and reload

 

 

 

the tray.

 

 

 

• Ensure that there are no more than

 

 

 

50 sheets of 20 lb stock in the tray,

 

 

 

fewer if sheets are a heavier

 

 

 

weight.

 

 

 

• Ensure that all stock in the tray is

 

 

 

identical.

 

 

 

• Ensure that the Edge Guides are

 

 

 

adjusted to touch the sides of the

 

 

 

stock.

 

 

 

• Check for obstructions at the stock

 

 

 

entrance.

 

 

 

• Ensure that the Paper Feed Roll

 

 

 

Cartridge is engaged correctly.

 

 

 

 

 

Stock

There are repeated

• Remove the stock and reload the

 

handling

shut downs from

tray.

 

 

jams in Area 3 or the

• Ensure that there are no more than

 

 

prints show an

 

 

50 sheets of 20 lb stock in the tray,

 

 

unexpected image

 

 

fewer if sheets are a heavier

 

 

shift when feeding

 

 

weight.

 

 

from Tray 5.

 

 

 

 

 

 

• After tray is reloaded, confirm the

 

 

 

stock attributes, especially the

 

 

 

size, on the Printer Manager

 

 

 

window. Ensure that the stock is

 

 

 

correctly programmed.

 

 

 

• Adjust the Edge Guides to touch

 

 

 

the sides of the stock.

 

 

 

 

DocuTech 65/DocuPrint 65

4-3

Page 71
Image 71
Xerox DOCUTECH 65 manual Stock, Handling