Problem solving, Avoiding the problems | Xerox DOCUTECH 65 guide

4.Problem solving

4.Problem solving

This chapter will assist you in avoiding problems and solving those that may occur. It also provides information on how to contact the Welcome Center.

Avoiding the problems

A variety of situations can affect the quality of the printer output. For optimal performance, follow these guidelines:

•Do not locate the printer in direct sunlight or near a heat source such as a radiator.

•Avoid sudden changes in the environment surrounding the printer. When a change occurs, allow the printer at least two hours to adjust to its new environment, depending on the extent of the change.

•Always set the Edge Guides in the trays to the size of the stock in the tray. Otherwise, you may experience jams.

•Avoid dusty environments. Dust in the printer can cause paper handling problems. Dust in either the printer or the controller can cause electrical problems.

•Avoid placing routing cables where they may be stepped on or damaged, or come in contact with liquids or sharp edges.

•Avoid placing routing cables where they could cause tripping hazards. This is especially true when the controller is in the standard location, on the floor.

•Locate the equipment in a properly lighted area to facilitate operation and service.

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Xerox DOCUTECH 65 manual Problem solving, Avoiding the problems

Contents

DocuTech 65/DocuPrint Operator Guide Xerox Document Services Platform Xerox Corporation Global Knowledge and Document Services 800 Phillips Road Building 845-17S Webster, New York USA2001 by Xerox Corporation. All rights reserved Safety notes Table of contentsIntroduction 1. Product overview 2. Maintenance 4. Problem solving3. Paper and other stock Powering down the system IntroductionAbout this guide Contents Requirements Service requirementsTelephone requirements Xerox Customer Support 1301 Ridgeview Drive, Bldg Lewisville, TX For service in Canada call Canadian industry requirements Electromagnetic comparability United StatesEuropean Union Introduction Symbology Safety notesFigure 1. Hot surface symbol Figure 2. Heated surface symbol Approvals and certification European Union declaration of conformity This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures The Regulation Electricity at Work Regulation - UK Question What is the Electricity at Work Regulation? Check your understandingQuestion Is Xerox equipment safe? Question Is the Xerox equipment in my premises safe? Additional queries Your responsibilityTHE USE OF INAPPROPRIATE TEST PROCEDURES AND TEST PERSONS WHO POSSESS THE RELEVANT SKILL, KNOWLEDGE AND Printer Electrical safety Controller Figure 3. Power on/off indicator Printer power on/off indicator Printer - ozone information Printer or controller - emergency power off Printer - laser safety Safety Quality Standards Other National Standards Do these Printer - operational safety Additional information - USA Additional information - Europe Safety notes Hardware components 1. Product overview Figure 1-1. Controller components Controller components Figure 1-2. Printer components Printer componentsTray 5, Bypass Stacker Finisher for stapled sets Figure 1-3. Trays Paper trays traysNOTE To achieve the maximum copying speed, paper should be loaded Long Edge Feed in the paper trays whenever possible Figure 1-4. Bypass Tray Bypass tray tray Figure 1-5. High Capacity Feeder High Capacity feeder tray Performance capabilities Tray guides and loading paperLoading paper in Trays Figure 1-6. Loading Trays Loading paper in the High Capacity Feeder Tray Loading paper in the Bypass Tray TrayFigure 1-7. Loading Trays 5 and Bypass Tray here Figure 1-8. Changing the guides from 8.5 x 11 inches to A4 Changing the Tray 6 settings Product overview Top Tray FinisherStacker Tray Figure 1-9. Finisher components Finishers before the end of StaplingFinishers after the end of Staple placement Unloading the Stacker during printingTable 1-1. Staple placement Figure 1-10. Special accessory shelf Peripheral hardware components Modems Controller software 1-16 Power-on procedures 2. Maintenance Figure 2-1. Controller power-on button and LED Controller power-on procedure Figure 2-2. Printer power-on Printer power-on procedure Printer power-off Power-off proceduresPreferred Method Alternate Method Printer power-off from the controller Figure 2-3. Printer power-off Printer Power-Off Using The Red Button Figure 2-4. Printer power-off, red button After the Red Button is used, the printer will take longer to rebootRED BUTTON Figure 2-5. Controller power-off button and LED Controller power-off Emergency power-off procedures Controller Power- Off Printer power-offController or Printer Emergency Conditions Clearing printer faults Printer faultsPaper jams Xerox Document Services Platform Series Problem Solving Guide and the Figure 2-6. Jam clearance areas 2-11 Figure 2-7. Finisher area 2-12 Figure 2-8. Access to area Figure 2-9. Location of CRUs and supplies Replaceable units and supplies Ordering CRUs and other supplies Replaceable itemsTable 2-1. Telephone numbers for orders Supplies Fuser CRU Table 2-2. Life expectancy for CRUs and consumable suppliesXerographic CRU Paper Feed Roll “Dry ink is low” message Dry Ink Toner usage and “Dry Ink Low” messageTable 2-3. Dry ink toner usage and area coverage PRINTS PER Performance information 3. Paper and other stock Paper handling guidelines Feed Direction The dimension of this edge is controlled by the trayFigure 3-1. Size requirement for duplex printing Figure 3-2. Tray capabilities Table 3-1. Staple capability for various paper weights General stapling guidelinesFigure 3-3. Size requirements for stapling This edge Performance tables Symbols Characters Letter Table 3-2. Printer performance for standard paper 20 lb USALegal Ledger A4 Cover Table 3-3. Printer performance for standard paper 80 gsm Xerox EuropeFoolscap Spanish Sp. Folio Pre-printed forms LetterheadPre-drilled/pre-punched holes standard locations Paper Weight Recommendations for loading special stockTable 3-5. Printer performance for new and recycled plain paper Throughput Material 8.5 x 11 in. or A4 Reinforced Mylar edgeCard stock Sameceda GBC stock Recommendations for handling, loading, and storing paper Loading and handlingStoring Avoiding the problems 4. Problem solving Table 4-1. Troubleshooting tips Solving the problemsPower Controller handling Stock Stock Calling the Welcome Center Problem solving Operator GuideDocuTech 65/DocuPrint