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Troubleshooting
Print Quality Problems
There are long tracks of missing print (blank vertical lines) on several labels.
•The printhead is dirty. Clean the printhead.
•The printhead elements are damaged.
The printing does not start at the top of the label or misprinting of one to three labels.
•The media may not be threaded correctly. Follow the instructions for Loading Roll Media on page 15 in the Getting Started section.
•The printer needs to be calibrated. Refer to the
•ZPL Label Formats - The correct media sensor may not be activated. Manual calibration selects the media sensing method for the labels being used (refer to the ^MN command in the ZPL Programming Guide).
•ZPL Label Formats - Verify that the Label Top (^LT) command is correctly set for your application (consult the ZPL Programming Guide).
•EPL Label Formats - The correct media sensor may not be activated for label dispensing, blackline or notch sensing, or for Gap/Web sensing. Manual calibration selects the media sensing method for the labels being used (refer to the O and Q commands in the EPL Programmer’s Guide).
•EPL Label Formats - Verify that the Set Label Length (Q) command is correctly set for your application (consult the EPL Programmer’s Guide).
A ZPL label format was sent to, but not recognized by, the printer.
•Is the printer in pause mode? If so, press the Feed button.
•If the status LED is on or flashing, refer to What the Status Light is Telling You on page 86.
•Make sure the data cable is correctly installed.
•A communications problem has occurred. First, make sure that the correct communications port on the computer is selected. Refer to Connecting your Printer to a Computer on page 22 in the Getting Started section.
•Verify the correct Format and Control Prefix on the printer match what you are using in your ZPL programmed label format. The default Format (COMMAND CHAR) is Caret
(^) character and the Control (CONTROL CHAR) is a Tilde (~) character. Verify the characters with the Configuration Status label printout. Refer to the
| GX420d™ / GX430d™ User Guide | 8/4/10 |
