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Zebra Technologies 1050020011570, 105SLTM, ZM40021014100T Troubleshooting Checklists

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118Troubleshooting Troubleshooting Checklists

Troubleshooting Checklists

If an error condition exists with the printer, review this checklist:

Is there an error message on the LCD? If yes, see LCD Error Messages on page 119.

Are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media and Ribbon Sensor Sensitivity on page 88.

Is the CHECK RIBBON light on when ribbon is loaded properly, or are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media and Ribbon Sensor Sensitivity on page 88.

Are you experiencing problems with print quality? If yes, see Print Quality Problems on page 122.

Are you experiencing communications problems? If yes, see Communications Problems on page 126.

If the labels are not printing or advancing correctly, review this checklist:

Are you using the correct type of labels? Review the types of label in Types of Media on page 25.

Are you using a label that is narrower than the maximum print width? See Set Print Width on page 82.

Does the printhead need to be adjusted? See Adjust Printhead Balance and Pressure on page 68 for more information.

Do the sensors need to be calibrated? See Calibrate Media and Ribbon Sensor Sensitivity on page 88 for more information.

If none of the above suggestions correct the problem, review this checklist:

Perform one or more of the self-tests given in Printer Diagnostics on page 130. Use the results to help identify the problem.

If you are still having problems, see Contacts on page 3 for customer support information.

11342L-001 Rev. A

105SL User Guide

6/30/06

Contents

User Guide © 2006 ZIH Corp (17 U.S.C.506). Copyright violators may be subject to civil liability Proprietary Statement Product Improvements Liability Disclaimer Declaration of Conformity Compliance Information FCC Compliance Statement Canadian DOC Compliance Statement Contents Page Page Page About This Document Who Should Use This Document How This Document Is Organized Contacts Web Site The Americas Europe, Africa, Middle East, and India Asia Pacific Document Conventions ZTools bin Illustration Callouts Figure 1 • Sample Figure with Callouts Page Introduction External View Control Panel Control Panel LCD Control Panel Buttons Control Panel Lights Table 2 • Control Panel Lights (Continued) Printer Media Compartment Page Printer Setup Before You Begin Handling the Printer Unpack and Inspect the Printer Store the Printer Ship the Printer Recycle the Printer Select a Site for the Printer Select a Surface Provide Proper Operating Conditions Allow Proper Space Provide a Data Source Select a Communication Interface Connector Locations Types of Connections IEEE 1284 Bidirectional Parallel Figure 7 • Connecting the Printer through the Parallel Port Data Cable Requirements Connect the Printer to a Power Source Power Cord Specifications Types of Media Table 5 • Types of Media (Continued) Fanfold Media Continuous Ribbon Overview When to Use Ribbon Coated Side of Ribbon Adhesive Test To perform an adhesive test, complete these steps: outer inner Ribbon Scratch Test Operations Media Loading Overview Print Modes Insert Media into the Printer Fanfold Media To load fanfold media, complete these steps: Figure 15 • Rear Feed Using Media Supply Hanger Figure 16 • Bottom Feed Without Using Media Supply Hanger Page Load Media in Tear-OffMode Page Page Page Load Media in Peel-OffMode To load media in Peel-Offmode, complete these steps: Page Page Page Page Page Page Page Remove Media Liner from the Rewind or Peel Spindle Page Load Media in Rewind Mode To load media in Rewind mode, complete these steps: Page Page Page Page Remove Labels from the Rewind Spindle Page Load Media in Cutter Mode Page Page Page Load Ribbon Page Page Page Remove Used Ribbon Adjust Media Sensors Black Mark Sensor Transmissive Sensor Lower Media Sensor To adjust the lower media sensor, complete these steps: Adjust Printhead Balance and Pressure Adjust Printhead Balance Page Printhead Pressure Adjustment Calibrate the Printer Table 7 • Types of Calibration (Continued) Media and Ribbon Sensor Sensitivity Calibration Configuration Setup Mode Enter Setup Mode Exit Setup Mode Change Password-ProtectedParameters Default Password Value Disable the Password Protection Feature ^KP ^KPx Print a Configuration Label Print a Network Configuration Label Control Panel Parameters Table 9 • Printer Parameters (Page 2 of 19) Adjust the Tear-OffPosition TEAR OFF +000 Figure 24 • Tear-OffPosition Adjustment ^LLxxxx Table 9 • Printer Parameters (Page 4 of 19) Set Print Width PRINT WIDTH - MM Set Maximum Label Length MAXIMUM LENGTH -39.0IN 988 MM Figure 25 • Label Length Table 9 • Printer Parameters (Page 6 of 19) List Fonts LIST FONTS PRINT List Bar Codes Table 9 • Printer Parameters (Page 7 of 19) List All LIST ALL This option prints labels that list the available fonts, bar codes, images formats, and the current printer and network configurations Table 9 • Printer Parameters (Page 8 of 19) Parameter Action/Explanation Initialize Flash Memory INIT FLASH MEM To initialize Flash memory: Print Sensor Profile SENSOR PROFILE Figure 26 • Sensor Profile Table 9 • Printer Parameters (Page 10 of 19) Calibrate Media and Ribbon Sensor Sensitivity MEDIA AND RIBBON Use this procedure to adjust sensitivity of media and ribbon sensors CALIBRATE Table 9 • Printer Parameters (Page 11 of 19) Set Parallel Communications PARALLEL COMM -BIDIRECTIONAL Set Serial Communications Table 9 • Printer Parameters (Page 12 of 19) Set Parity PARITY Default: NONE Set Host Handshake Table 9 • Printer Parameters (Page 13 of 19) Set Communications Mode COMMUNICATIONS - NORMAL MODE Set Control Prefix Character Table 9 • Printer Parameters (Page 14 of 19) Set Delimiter Character DELIMITER CHAR <,>2CH Select ZPL Mode ~JS Table 9 • Printer Parameters (Page 16 of 19) Adjust Left Position LEFT POSITION ±0000 Table 9 • Printer Parameters (Page 17 of 19) Set the Printhead Resistor Value HEAD RESISTOR 0500 OHMS Initial Value: Table 9 • Printer Parameters (Page 18 of 19) WEB S MEDIA S RIBBON S MARK S Table 9 • Printer Parameters (Page 19 of 19) Set Real-TimeClock (RTC) Date RTC DATE 01/31/01 in IDLE DISPLAY Print Server LCD Displays ^WS ^WE Table 10 • Print Server Parameters (Page 4 of 4) Reset Network2,3 RESET NETWORK This option resets the wireless card and the print server when the wireless option is running. Selecting this option has no effect when the wireless Page PC and Memory Cards PCMCIA PC Cards Page Page Routine Maintenance Lubrication Cleaning Schedule Clean the Exterior Clean the Printhead and Platen Roller Figure 29 • Printhead and Platen Roller Cleaning Page Clean the Media Compartment and Sensors Figure 32 • Take-LabelSensors, Black Mark Sensor, and Ribbon Sensor Clean the Snap Plate Clean the Cutter Replace the Fuse Troubleshooting Troubleshooting Checklists LCD Error Messages Table 12 • LCD Error Messages (Continued) RIBBON IN (function) Print Quality Problems Table 13 • Print Quality Problems (Continued) Fine, angular gray lines on blank labels Printing too light or too dark over the Vertical drift in top-of-formposition Vertical image or label drift The bar code printed Calibration Problems Communications Problems ^CC ^CT ^CD Ribbon Problems Miscellaneous Printer Problems Table 17 • Miscellaneous Printer Problems (Continued) The printer fails to calibrate or detect the top of the label Non-continuous Printer Diagnostics Power-OnSelf Test CANCEL Self Test Page PAUSE Self Test FEED Self Test Figure 36 • FEED Test Label Figure 37 • Bar Code Darkness Comparison Table 18 • Judging Bar Code Quality Too dark Slightly dark Table 18 • Judging Bar Code Quality (Continued) “In-spec” Slightly light Too light FEED and PAUSE Self Test Communications Diagnostics Test Sensor Profile Specifications General Specifications Physical Environmental Conditions for Operation and Storage Electrical Specifications Communications Specifications Other Standard Features Additional Options Agency Approvals Printing Specifications Ribbon Specifications Media Specifications Zebra Programming Language (ZPL II) Bar Codes Page Glossary core diameter diagnostics die-cut media direct thermal light emitting diode (LED) lock-up media sensor media supply hanger non-continuous roll media fanfold media supplies A general term for media and ribbon symbology The term generally used when referring to a bar code tag End User License Agreement Documentation Limitations of Reverse Engineering, Decompilation and Disassembly Transfer/Sublicense Confidentiality Intellectual Property Export Restrictions Accessing Services Using the Software Disclaimer Limitation of Liability and Damages Zebra Suppliers and Licensors Governing Law Injunctive Relief Entire Agreement Assignment Modification Waiver Page Index HEAD COLD HEAD TOO HOT OUT OF MEMORY message PAPER OUT RIBBON IN RIBBON OUT Page Page Zebra Technologies Europe Limited Zebra Technologies Asia Pacific, LLC Part Number: 11342L-001Rev. A © 2006 ZIH Corp