120Troubleshooting LCD Error Messages

Table 12 • LCD Error Messages (Continued)

 

LCD Display/

Possible Cause

Recommended Solution

 

Printer Condition

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ribbon is loaded, but the printer is

Ribbon is not required with direct

 

 

WARNING

 

 

 

 

 

 

set for direct thermal mode.

thermal media. If you are using direct

 

 

RIBBON IN

 

 

 

 

 

thermal media, remove ribbon unless

 

 

 

 

 

 

 

 

you are using it to protect the

 

RIBBON light ON, ERROR

 

 

 

printhead. This error message will not

 

light flashes.

 

 

 

affect printing.

 

 

 

 

 

 

 

 

If you are using thermal transfer media,

 

 

 

 

 

 

 

 

which requires ribbon, set the printer

 

 

 

 

 

 

 

 

for Thermal Transfer mode. See Select

 

 

 

 

 

 

 

 

Print Method on page 81.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Media is not loaded or is loaded

Load media correctly.

 

 

ERROR CONDITION

 

 

 

 

incorrectly.

 

 

 

PAPER OUT

 

 

 

 

 

 

 

 

 

Misaligned media sensor.

Check position of the media sensor.

 

 

 

 

 

 

The printer stops; MEDIA

 

 

 

 

 

The printer is set for

Install proper media type, or reset

 

light ON, ERROR light

noncontinuous media, but

printer for current media type and

 

flashes.

continuous media is loaded.

perform calibration.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The printhead is not fully closed.

Close printhead completely.

 

 

ERROR CONDITION

 

 

 

 

 

 

 

 

The head open sensor is not

Call a service technician.

 

 

HEAD OPEN

 

 

 

 

 

 

working properly.

 

 

The printer stops and the

 

 

 

 

 

 

 

ERROR light flashes.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Caution • The printhead may be hot enough to cause severe

 

 

WARNING

 

 

 

 

 

HEAD TOO HOT

 

 

 

burns. Allow the printhead to cool.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The printer stops and the

The printhead is over temperature.

Allow the printer to cool. Printing

 

ERROR light flashes.

 

 

 

automatically resumes when the

 

 

 

 

 

 

 

 

printhead elements cool to an

 

 

 

 

 

 

 

 

acceptable operating temperature.

 

 

 

 

 

 

 

 

 

11342L-001 Rev. A

105SL User Guide

6/30/06