Prestige 650R-31/33 ADSL Router

 

 

 

Chapter 16

 

 

 

Troubleshooting

 

This chapter covers potential problems and the corresponding remedies.

16.1 Problems Starting Up the Prestige

 

Table 16-1 Troubleshooting the Start-Up of Your Prestige

 

 

 

 

PROBLEM

 

CORRECTIVE ACTION

 

 

 

None of the

Make sure that the Prestige’s power adapter is connected to the Prestige and plugged in to

LEDs turn on

an appropriate power source. Check that the Prestige and the power source are both turned

when I turn on

on.

 

 

the Prestige.

If the error persists, you may have a hardware problem. In this case, you should contact your

 

 

vendor.

 

 

 

 

 

I cannot

1. Make sure the Prestige is connected to your computer's serial port.

access the

 

 

 

2. Make sure the communications

VT100 terminal emulation.

Prestige via

program is configured correctly.

 

 

the console

 

9600 bps is the default speed on leaving the factory.

The communications software

 

port.

 

Try other speeds in case the speed has been changed.

should be configured as follows:

 

 

 

 

 

 

 

No parity, 8 data bits, 1 stop bit, data flow set to none.

 

 

 

 

16.2Problems with the LAN Interface

 

Table 16-2 Troubleshooting the LAN Interface

 

 

PROBLEM

CORRECTIVE ACTION

 

 

Cannot access the

If the 10M/100M LEDs on the front panel are both off, check the Ethernet cable

Prestige from the

connections between your Prestige and computer. Refer to the Rear Panel and

LAN.

Connections section for details.

 

Check for faulty Ethernet cables.

 

Make sure your NIC (Network Interface Card) is installed and functioning properly.

 

 

 

Check the TCP/IP configuration on your computer. Make sure that the IP address

 

and the subnet mask of the Prestige and your computer(s) are on the same subnet.

 

 

Troubleshooting

16-1