Prestige
16.3 Problems with the WAN Interface
| Table |
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PROBLEM | CORRECTIVE ACTION |
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I cannot get a WAN | The WAN IP is provided when the ISP recognizes the user as an authorized user after |
IP address from | verifying the MAC address, Host Name or User ID. |
the ISP. | Find out the verification method used by your ISP. |
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| If the ISP checks the host name, enter your computer’s name in the System Name field |
| in Menu 1 – General Setup. |
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| If the ISP checks the User ID, make sure that you have entered the correct service |
| type, user name (in the My Login field) and password (in the My Password field) in |
| Menu 4 – Internet Access Setup. |
I cannot connect to | Check menu 4 or menu 11.1 to verify the Encapsulation for the remote node. |
a remote node or |
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ISP. |
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16.4 Problems with Internet Access
| Table | |
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PROBLEM | CORRECTIVE ACTION | |
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I cannot access | Verify your settings in menu 3.2 and menu 4. | |
the Internet |
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Make sure the Prestige is turned on and connected to the network. | ||
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| If the Prestige’s DSL LED is off, check the cable between the Prestige and the telephone | |
| wall jack. | |
| Make sure you entered your user name correctly. Your username may be | |
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Internet | Check the schedule rules in SMT menu 26. | |
connection | If you use PPPoA or PPPoE encapsulation, check the idle | |
disconnects | ||
11.5. | ||
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| Contact your ISP. | |
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Troubleshooting |