13

Troubleshooting

This chapter offers some suggestions to solve problems you might encounter. The potential problems are divided into the following categories:

•Power, Hardware Connections, and LEDs

•WiMAX Device Access and Login

•Internet Access

•Reset the WiMAX Device to Its Factory Defaults

13.1Power, Hardware Connections, and LEDs

The WiMAX Device does not turn on. None of the LEDs turn on.

1Make sure you are using the power adapter or cord included with the WiMAX Device.

2Make sure the power adapter or cord is connected to the WiMAX Device and plugged in to an appropriate power source. Make sure the power source is turned on.

3Disconnect and re-connect the power adapter or cord to the WiMAX Device.

4If the problem continues, contact the vendor.

One of the LEDs does not behave as expected.

1Make sure you understand the normal behavior of the LED. See Chapter 14 on page 203 for more information.

2Check the hardware connections. See the Quick Start Guide.

3Inspect your cables for damage. Contact the vendor to replace any damaged cables.

4Disconnect and re-connect the power adapter to the WiMAX Device.

5If the problem continues, contact the vendor.

 

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WiMAX Device Configuration User’s Guide