Chapter 13 Troubleshooting

13.2 WiMAX Device Access and Login

I forgot the IP address for the WiMAX Device.

1The default IP address is 192.168.1.1http://192.168.1.1.

2If you changed the IP address and have forgotten it, you might get the IP address of the WiMAX Device by looking up the IP address of the default gateway for your computer. To do this in most Windows computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default Gateway might be the IP address of the WiMAX Device (it depends on the network), so enter this IP address in your Internet browser.

3If this does not work, you have to reset the WiMAX Device to its factory defaults. See Section 13.6 on page 202.

I forgot the password.

1The default password is 1234.

2If this does not work, you have to reset the WiMAX Device to its factory defaults. See Section 13.6 on page 202.

I cannot see or access the Login screen in the web configurator.

1Make sure you are using the correct IP address.

•The default IP address is http://192.168.1.1.

•If you changed the IP address (Section 7.6 on page 98), use the new IP address.

•If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I forgot the IP address for the WiMAX Device.

2Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Chapter 14 on page 203.

3Make sure your Internet browser does not block pop-up windows and has JavaScript and Java enabled.

4If there is a DHCP server on your network, make sure your computer is using a dynamic IP address. Your WiMAX Device is a DHCP server by default.

If there is no DHCP server on your network, make sure your computer’s IP address is in the same subnet as the WiMAX Device.

5Reset the WiMAX Device to its factory defaults, and try to access the WiMAX Device with the default IP address. See Section 13.6 on page 202..

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WiMAX Device Configuration User’s Guide