20
Troubleshooting
This chapter covers potential problems and the corresponding remedies.
20.1 Installation Problems
Table 125 General Installation Problems
PROBLEM | CORRECTIVE ACTION |
The EMS or | Make sure that the computer meets the minimum hardware and software |
PostgreSQL | requirements. See the quick start guide for more information. |
will not install | Close all programs before the installation. |
properly | Remove any previous versions of the EMS software from your computer. See Section |
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20.4on page 222 for information on how to do this.
20.2Problems Accessing the EMS
Table 126 Problems Accessing the EMS
PROBLEM | CORRECTIVE ACTION |
When I click the | Make sure the ODBC driver is configured properly to connect to the EMS |
Switch Manager | database. Refer to the Quick Start Guide for more information. |
icon, I cannot | Shut down and restart both PostgreSQL and the SNMPc manager. |
access the EMS | EMS may already be running. Check your Windows task bar. |
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NetAtlas Workgroup User’s Guide | |
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