Elo TouchSystems IntelliTouch SecureTouch manual Troubleshooting Guide, Troubleshooting Process

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A P P E N D I X

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TROUBLESHOOTING GUIDE

If you experience operational difficulties with the touchscreen system either during or after installation, the following sections will help you determine the source of the problem.

The Troubleshooting Process

The first step in troubleshooting a touchscreen system is to determine whether the problem is related to the display, software, or hardware:

•Do not confuse display problems with touchscreen problems—the two are unrelated.

•Software problems are determined by a basic hardware functionality test. If the hardware transmits touch coordinates correctly, then the problem is probably with the driver or application software.

•Hardware problems may be caused by the touchscreen, controller, cabling, power supply, or by the integration of the touchscreen components in the display. This appendix describes techniques for isolating the problem, including power-on diagnostics, status LED verification, and component swapping.

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Contents Page Elo IntelliTouch /SecureTouch Touchscreen Guide Disclaimer Page Intellitouch 10-YEAR Warranty Page Table of Contents Index List of Figures Viii List of Tables Page Introduction Intellitouch TechnologyIntelliTouch Touchscreen IntelliTouch TouchscreenIntelliTouch controller IntelliTouch ControllerAgency Approvals Driver SoftwareWork Area Safety InformationDesign Considerations for CRTs and LCDs Getting StartedProtective Clothing Bezel design Bezel DesignCRT Integration Safety InformationSuggested Tools Definition of TermsTypical IntelliTouch Touchscreen Installation Summary of Installation StepsIncoming Inspection Testing the MonitorDisassembling the Monitor Unpacking the TouchscreenDischarge the CRT Remove the Back CaseRemove the Electronic Chassis 14I n t e l l i T o u c h / S e c u r e T o u c h G u i d e Remove the CRT Verify Touchscreen Fit Page Attaching the Touchscreen Proper placement of adhesive tape to the touchscreen Spacing the CRT from the Bezel Installing the Controller Touchscreen Cabling System for Internal Serial Controller Internal Serial Controller 2500SP4 Pins Signal Function 24I n t e l l i T o u c h / S e c u r e T o u c h G u i d e External Serial Controller 26I n t e l l i T o u c h / S e c u r e T o u c h G u i d e Internal USB Controller 2500U Internal USB Controller 2500U28I n t e l l i T o u c h / S e c u r e T o u c h G u i d e Reassembling the Monitor Routing the Touchscreen CablesProper Sealing Improper Sealing Sealing the MonitorSystem Evaluation Sealing Material SelectionProper Bezel Mounting Improper Bezel Mounting LCD Integration Unpacking the Touchscreen Definition of Terms Disassembling the LCD MonitorRequired Parts for Serial Connection Tools and EquipmentRequired Parts for USB Connection Optional Parts for USB Connection Optional Parts for Serial ConnectionRemoving the LCD Removing the Rear CaseDetermining Touchscreen Fit Mounting the Touchscreen Attaching double-sided adhesive tape to the touchscreen Spacing the LCD from the Bezel Sealing10 2500S Internal Serial Controller 11 2500U USB controller Parasitic Tap of 5Vdc Power12 DC to DC converter Parasitic Tap of 7-30Vdc DC to DC converterModifying the Case for USB Output Modifying the Case for Serial Output13 Horizontal escutcheon plate Re-assembling the Display48I n t e l l i T o u c h / S e c u r e T o u c h G u i d e Troubleshooting Process Troubleshooting GuideSoftware Troubleshooting Display ProblemsVideo Alignment Problems Hardware TroubleshootingSerial Controller Using the Comdump UtilityByte Byte DescriptionHost Signal Source P2 Pins DB25RS-232 Connections Power Connections Touchscreen and Touchscreen Cables Figure A.2 Transducer and Wedge AssemblyEC2 Cable IC1 Cable2x6 Male Header DB9 Male Function IntelliTouch Serial Controllers Diagnostic LEDsIntelliTouch Serial Controller 2500S Diagnostic CodesAA Bit Value hex Description Figure A.4 DB9 and DB25 Connector Pin Positions DB9 and DB25 Connector Pin PositionsSpecifications Mechanical IntelliTouch TouchscreensOptical EnvironmentalUL Compliance Fire Retardation FCC Compliance Agency ApprovalsIntelliTouch 2500U USB Controller Physical CharacteristicsElectrical Touchscreen Connector Power Connector, P4 P2 pin number Signal name Standard wire color Signal name P4 pin Signal function Signal name P3 pin Signal functionAgency Approvals LED Diagnostic CharacteristicsLED Blink Rate Function LED State FunctionFigure B.4 2500U USB Controller, top view 2500U USB Controller DrawingsFigure B.6 2500U USB Controller, bottom-view Environments IntelliTouch 2500S Serial Controller72I n t e l l i T o u c h / S e c u r e T o u c h G u i d e Parameter Value Applicable Signals EIA-232 subsec Signal Name DB-9 P2 pin Sourced by Signal FunctionBoard mounted Cable applied Header Plug Jumper Function Jumper Settings76I n t e l l i T o u c h / S e c u r e T o u c h G u i d e Figure B.11 2500S Serial Controller, top view DrawingsFigure B.13 2500S Serial Controller Part Number Description ELO Part NumbersCables Stylus 82I n t e l l i T o u c h / S e c u r e T o u c h G u i d e Glossary Page Glossary-85 Page Glossary-87 Vertical Refresh Rate-See Refresh Rate Index Page Page