Elo TouchSystems IntelliTouch SecureTouch manual Table of Contents

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Table of Contents

IntelliTouch 10-Year Warranty. . . . . . . . . iii

Chapter 1

IntelliTouch Technology . . . . . . . . . . . . 1-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

The IntelliTouch Touchscreen . . . . . . . . . . . . . . 1-2

The IntelliTouch Controller. . . . . . . . . . . . . . . . . 1-3

Driver Software . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Agency Approvals . . . . . . . . . . . . . . . . . . . . . . . 1-4

Chapter 2

Component Installation. . . . . . . . . . . . . 2-5

Safety Information . . . . . . . . . . . . . . . . . . . . . . . 2-5 Work Area. . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 Protective Clothing . . . . . . . . . . . . . . . . . . . . 2-6 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . 2-6 Design Considerations for CRTs and LCDs . . . 2-6 Bezel Design . . . . . . . . . . . . . . . . . . . . . . . . 2-7 CRT Integration . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Safety Information . . . . . . . . . . . . . . . . . . . . 2-8 Definition of Terms:. . . . . . . . . . . . . . . . . . . . 2-9 Suggested Tools . . . . . . . . . . . . . . . . . . . . . . 2-9 Summary of Installation Steps . . . . . . . . . . 2-10 Incoming Inspection . . . . . . . . . . . . . . . . . . 2-11 Unpacking the Touchscreen . . . . . . . . . 2-11 Testing the Monitor . . . . . . . . . . . . . . . . 2-11 Disassembling the Monitor . . . . . . . . . . . . . 2-11 Remove the Back Case . . . . . . . . . . . . . 2-12 Discharge the CRT . . . . . . . . . . . . . . . . 2-12 Remove the Electronic Chassis. . . . . . . 2-13 Remove the CRT . . . . . . . . . . . . . . . . . . 2-15 Verify Touchscreen Fit . . . . . . . . . . . . . . 2-16 Attaching the Touchscreen . . . . . . . . . . . . . 2-18 Spacing the CRT from the Bezel . . . . . . . . 2-20 Installing the Controller. . . . . . . . . . . . . . . . 2-21 Internal Serial Controller (2500S) . . . . . 2-22 External Serial Controller. . . . . . . . . . . . 2-25 Internal USB Controller (2500U) . . . . . . 2-27 Routing the Touchscreen Cables . . . . . . . . 2-29 Reassembling the Monitor . . . . . . . . . . . . . 2-29 Sealing the Monitor . . . . . . . . . . . . . . . . . . . . . 2-30 Sealing Material Selection . . . . . . . . . . . . . 2-31 System Evaluation . . . . . . . . . . . . . . . . . . . 2-31 LCD Integration . . . . . . . . . . . . . . . . . . . . . . . . 2-32

Safety Information . . . . . . . . . . . . . . . . . . . 2-32 Summary of Installation Steps. . . . . . . . . . 2-33 Unpacking the Touchscreen . . . . . . . . . . . 2-33 Testing the Monitor . . . . . . . . . . . . . . . . 2-33 Disassembling the LCD Monitor . . . . . . . . 2-34 Definition of Terms . . . . . . . . . . . . . . . . 2-34 Tools and Equipment . . . . . . . . . . . . . . 2-35 Required Parts for Serial Connection . . 2-35 Required Parts for USB Connection . . . 2-35 Optional Parts for Serial Connection. . . 2-36 Optional Parts for USB Connection . . . 2-36 Notes on Disassembling the Monitor . . . . . 2-36 Removing the Rear Case . . . . . . . . . . . . . 2-37 Removing the LCD . . . . . . . . . . . . . . . . . . 2-37 Determining Touchscreen Fit . . . . . . . . . . . 2-38 Mounting the Touchscreen. . . . . . . . . . . . . 2-39 Sealing. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-41 Spacing the LCD from the Bezel . . . . . . . . 2-41 Installing the Controller . . . . . . . . . . . . . . . 2-42 Internal Serial Controller (2500S) . . . . . 2-42 Internal USB Controller (2500U) . . . . . . 2-43 Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-44 Parasitic Tap of 5Vdc . . . . . . . . . . . . . . 2-44

Parasitic Tap of 7-30Vdc (DC to DC converter) . . . . . . . . . . . . . . . . . . . . . . . 2-45

Modifying the Case for Serial Output. . . . . 2-46 Modifying the Case for USB Output. . . . . . 2-46 Re-assembling the Display . . . . . . . . . . . . 2-47

Appendix A

Troubleshooting Guide . . . . .A-49

The Troubleshooting Process . . . . . . . . . . . . . A-49

Display Problems . . . . . . . . . . . . . . . . . . . . . . A-50

Software Troubleshooting . . . . . . . . . . . . . . . . A-50

Video Alignment Problems . . . . . . . . . . . . A-51

Hardware Troubleshooting . . . . . . . . . . . . . . . A-51

Serial Controller . . . . . . . . . . . . . . . . . . . . . A-52

Using the COMDUMP Utility . . . . . . . . . A-52

2500S Controller Protocol . . . . . . . . . . . . A-53 A-4002 Controller Protocol . . . . . . . . . . . A-53

RS-232 Connections. . . . . . . . . . . . . . . A-54

Power Connections . . . . . . . . . . . . . . . . A-55

Touchscreen and Touchscreen Cables. . . . . . A-56

IC1 Cable . . . . . . . . . . . . . . . . . . . . . . . A-57

EC2 Cable. . . . . . . . . . . . . . . . . . . . . . . A-57

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Contents Page Elo IntelliTouch /SecureTouch Touchscreen Guide Disclaimer Page Intellitouch 10-YEAR Warranty Page Table of Contents Index List of Figures Viii List of Tables Page Introduction Intellitouch TechnologyIntelliTouch Touchscreen IntelliTouch TouchscreenIntelliTouch controller IntelliTouch ControllerAgency Approvals Driver SoftwareWork Area Safety InformationDesign Considerations for CRTs and LCDs Getting StartedProtective Clothing Bezel design Bezel DesignCRT Integration Safety InformationSuggested Tools Definition of TermsTypical IntelliTouch Touchscreen Installation Summary of Installation StepsUnpacking the Touchscreen Testing the MonitorIncoming Inspection Disassembling the MonitorDischarge the CRT Remove the Back CaseRemove the Electronic Chassis 14I n t e l l i T o u c h / S e c u r e T o u c h G u i d e Remove the CRT Verify Touchscreen Fit Page Attaching the Touchscreen Proper placement of adhesive tape to the touchscreen Spacing the CRT from the Bezel Installing the Controller Touchscreen Cabling System for Internal Serial Controller Internal Serial Controller 2500SP4 Pins Signal Function 24I n t e l l i T o u c h / S e c u r e T o u c h G u i d e External Serial Controller 26I n t e l l i T o u c h / S e c u r e T o u c h G u i d e Internal USB Controller 2500U Internal USB Controller 2500U28I n t e l l i T o u c h / S e c u r e T o u c h G u i d e Reassembling the Monitor Routing the Touchscreen CablesProper Sealing Improper Sealing Sealing the MonitorSystem Evaluation Sealing Material SelectionProper Bezel Mounting Improper Bezel Mounting LCD Integration Unpacking the Touchscreen Definition of Terms Disassembling the LCD MonitorRequired Parts for Serial Connection Tools and EquipmentRequired Parts for USB Connection Optional Parts for USB Connection Optional Parts for Serial ConnectionRemoving the LCD Removing the Rear CaseDetermining Touchscreen Fit Mounting the Touchscreen Attaching double-sided adhesive tape to the touchscreen Spacing the LCD from the Bezel Sealing10 2500S Internal Serial Controller 11 2500U USB controller Parasitic Tap of 5Vdc Power12 DC to DC converter Parasitic Tap of 7-30Vdc DC to DC converterModifying the Case for USB Output Modifying the Case for Serial Output13 Horizontal escutcheon plate Re-assembling the Display48I n t e l l i T o u c h / S e c u r e T o u c h G u i d e Troubleshooting Process Troubleshooting GuideSoftware Troubleshooting Display ProblemsVideo Alignment Problems Hardware TroubleshootingSerial Controller Using the Comdump UtilityByte Byte DescriptionHost Signal Source P2 Pins DB25RS-232 Connections Power Connections Touchscreen and Touchscreen Cables Figure A.2 Transducer and Wedge AssemblyEC2 Cable IC1 Cable2x6 Male Header DB9 Male Function IntelliTouch Serial Controllers Diagnostic LEDsIntelliTouch Serial Controller 2500S Diagnostic CodesAA Bit Value hex Description Figure A.4 DB9 and DB25 Connector Pin Positions DB9 and DB25 Connector Pin PositionsSpecifications Environmental IntelliTouch TouchscreensMechanical OpticalUL Compliance Fire Retardation FCC Compliance Agency ApprovalsIntelliTouch 2500U USB Controller Physical CharacteristicsElectrical Touchscreen Connector Power Connector, P4 P2 pin number Signal name Standard wire color Signal name P4 pin Signal function Signal name P3 pin Signal functionLED State Function LED Diagnostic CharacteristicsAgency Approvals LED Blink Rate FunctionFigure B.4 2500U USB Controller, top view 2500U USB Controller DrawingsFigure B.6 2500U USB Controller, bottom-view Environments IntelliTouch 2500S Serial Controller72I n t e l l i T o u c h / S e c u r e T o u c h G u i d e Parameter Value Applicable Signals EIA-232 subsec Signal Name DB-9 P2 pin Sourced by Signal FunctionBoard mounted Cable applied Header Plug Jumper Function Jumper Settings76I n t e l l i T o u c h / S e c u r e T o u c h G u i d e Figure B.11 2500S Serial Controller, top view DrawingsFigure B.13 2500S Serial Controller Part Number Description ELO Part NumbersCables Stylus 82I n t e l l i T o u c h / S e c u r e T o u c h G u i d e Glossary Page Glossary-85 Page Glossary-87 Vertical Refresh Rate-See Refresh Rate Index Page Page
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