Elo TouchSystems IntelliTouch SecureTouch Diagnostic Codes, IntelliTouch Serial Controller 2500S

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Diagnostic Codes

The diagnostic codes may be a single byte or pair of bytes displayed in hex.

The following tables for each controller list the bit positions defined for each byte. A 1 bit indicates a failure. Diagnostic codes are computed by summing the value for each bit position using hexadecimal arithmetic.

IntelliTouch Serial Controller (2500S)

These controllers have a two-byte diagnostic code displayed in the form AA-

BB.The AA byte is defined below. The BB byte is the same as the 4035 controller, defined above in Table A.1.

AA Bit	Value (hex)	Description

7	80	Touch microprocessor test incomplete
6	40	Reserved
5	20	Touch microprocessor test failed—touchscreen may not be
		connected
4	10	Nonvolatile RAM checksum test failure
3	08	RAM read/write test failure
2	04	ROM checksum test failure
1	02	Microprocessor logic/register test failure
0	01	Firmware/hardware compatibility test failure

Table A.3 The IntelliTouch Serial Controller (2500S) bit position relating to each byte.

A-59

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Contents Page Elo IntelliTouch /SecureTouch Touchscreen Guide Disclaimer Page Intellitouch 10-YEAR Warranty Page Table of Contents Index List of Figures Viii List of Tables Page Introduction Intellitouch TechnologyIntelliTouch Touchscreen IntelliTouch TouchscreenIntelliTouch controller IntelliTouch ControllerAgency Approvals Driver SoftwareWork Area Safety InformationProtective Clothing Getting StartedDesign Considerations for CRTs and LCDs Bezel design Bezel DesignCRT Integration Safety InformationSuggested Tools Definition of TermsTypical IntelliTouch Touchscreen Installation Summary of Installation StepsUnpacking the Touchscreen Testing the MonitorIncoming Inspection Disassembling the MonitorDischarge the CRT Remove the Back CaseRemove the Electronic Chassis 14I n t e l l i T o u c h / S e c u r e T o u c h G u i d e Remove the CRT Verify Touchscreen Fit Page Attaching the Touchscreen Proper placement of adhesive tape to the touchscreen Spacing the CRT from the Bezel Installing the Controller Touchscreen Cabling System for Internal Serial Controller Internal Serial Controller 2500SP4 Pins Signal Function 24I n t e l l i T o u c h / S e c u r e T o u c h G u i d e External Serial Controller 26I n t e l l i T o u c h / S e c u r e T o u c h G u i d e Internal USB Controller 2500U Internal USB Controller 2500U28I n t e l l i T o u c h / S e c u r e T o u c h G u i d e Reassembling the Monitor Routing the Touchscreen CablesProper Sealing Improper Sealing Sealing the MonitorProper Bezel Mounting Improper Bezel Mounting Sealing Material SelectionSystem Evaluation LCD Integration Unpacking the Touchscreen Definition of Terms Disassembling the LCD MonitorRequired Parts for USB Connection Tools and EquipmentRequired Parts for Serial Connection Optional Parts for USB Connection Optional Parts for Serial ConnectionRemoving the LCD Removing the Rear CaseDetermining Touchscreen Fit Mounting the Touchscreen Attaching double-sided adhesive tape to the touchscreen Spacing the LCD from the Bezel Sealing10 2500S Internal Serial Controller 11 2500U USB controller Parasitic Tap of 5Vdc Power12 DC to DC converter Parasitic Tap of 7-30Vdc DC to DC converterModifying the Case for USB Output Modifying the Case for Serial Output13 Horizontal escutcheon plate Re-assembling the Display48I n t e l l i T o u c h / S e c u r e T o u c h G u i d e Troubleshooting Process Troubleshooting GuideSoftware Troubleshooting Display ProblemsVideo Alignment Problems Hardware TroubleshootingSerial Controller Using the Comdump UtilityByte Byte DescriptionRS-232 Connections P2 Pins DB25Host Signal Source Power Connections Touchscreen and Touchscreen Cables Figure A.2 Transducer and Wedge Assembly2x6 Male Header DB9 Male Function IC1 CableEC2 Cable IntelliTouch Serial Controllers Diagnostic LEDsAA Bit Value hex Description Diagnostic CodesIntelliTouch Serial Controller 2500S Figure A.4 DB9 and DB25 Connector Pin Positions DB9 and DB25 Connector Pin PositionsSpecifications Environmental IntelliTouch TouchscreensMechanical OpticalUL Compliance Fire Retardation FCC Compliance Agency ApprovalsElectrical Physical CharacteristicsIntelliTouch 2500U USB Controller Touchscreen Connector Power Connector, P4 P2 pin number Signal name Standard wire color Signal name P4 pin Signal function Signal name P3 pin Signal functionLED State Function LED Diagnostic CharacteristicsAgency Approvals LED Blink Rate FunctionFigure B.4 2500U USB Controller, top view 2500U USB Controller DrawingsFigure B.6 2500U USB Controller, bottom-view Environments IntelliTouch 2500S Serial Controller72I n t e l l i T o u c h / S e c u r e T o u c h G u i d e Parameter Value Applicable Signals EIA-232 subsec Signal Name DB-9 P2 pin Sourced by Signal FunctionBoard mounted Cable applied Header Plug Jumper Function Jumper Settings76I n t e l l i T o u c h / S e c u r e T o u c h G u i d e Figure B.11 2500S Serial Controller, top view DrawingsFigure B.13 2500S Serial Controller Part Number Description ELO Part NumbersCables Stylus 82I n t e l l i T o u c h / S e c u r e T o u c h G u i d e Glossary Page Glossary-85 Page Glossary-87 Vertical Refresh Rate-See Refresh Rate Index Page Page