APC AP9608, AP9208 Problem Resolution, Troubleshooting Chart, Problem Possible Cause Solution

5 Problem Resolution

5.1 Troubleshooting Chart

TROUBLESHOOTING

Problem	Possible Cause	Solution
Power light flashes	Internal problem with	Disconnect Call-UPS II from
rapidly when unit		the UPS momentarily, then
	Call-UPS II.
is first turned on.		reconnect.
	Call-UPS II Setup item	Set Answer Ring to value other
	Answer Ring set to 0.	th an 0 (ee Sec. 4.6).
	Answer Lockout in	Call back after Answer Lockout
	progress.	in terval has expired.
Remote modem
	Remote modem plugged	Plug remote modem into a wall
will not answer.
	into UPS that has been	socket or use modem powered
	turned off.	by Call-UPS II.
	Modem did not receive	Turn modem on before plugging
	setup string from Call-
		in Call-UPS II; check the cables.
	UPS II.
		Press ESC to bypass the dialback
Cannot log in	Call-UPS II is dialing	in progress or type con ne ct and
locally to con-		press ENTER . Call-UP SII will not
	back.
figure Call-UPS II.		echo this message, so typing
		will be “blind.”
		Add an @ sy mbol at the end of
	No @ symbol at the end	the dial strings in the Paging
		Setup Menu. Many paging
	of the dial string.
		controllers need additional time
		to establish a connection.
Pages are not	Not enough time	Add to the values in the Repeat
	between repeats, or not	1, Repeat 2, and Paging Timer
getting through.	enough repeats.	settings in Paging Setup.
	Call-UPS II is dialing	Set Dial Speed in Paging Setup
	too quickly for the
		to a lower value.
	paging equipment.
	Space character cancels	Set Space Character in Paging
	sending the page.	Setup to none.