APC AP9208, AP9608 manual If Problems Persist

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The troubleshooting chart covers many of the problems that might arise with Call-UPSII. If you have a problem with Call-UPSII, refer to this chart first. There may be a simple solution you are overlooking.

5.2 If Problems Persist

For problems not covered in the earlier troubleshooting chart, or if the problem persists, follow this procedure:

1Note the serial number and date of purchase of the Call-UPSII. Contact Customer Service at the phone number or address on the back cover of this manual.

2Be prepared to provide a description of the problem. A technician will help solve the problem over the phone, if possible, or will give you a Return Material Authorization (RMA) number.

3If the Call-UPSII is under warranty, repairs are free of charge. If the warranty has expired there will be a nominal charge for repair.

4Pack the Call-UPSII carefully to avoid damage in transit. Damage sustained in transit is not covered under the warranty. Enclose a letter in the package with your name, address, RMA number, a copy of the sales receipt, daytime phone number, and check (if necessary).

5Clearly mark the RMA number on the outside of the shipping carton. The factory will not accept any materials without this marking.

6Return the Call-UPSII by insured, prepaid carrier to the address on the cover of this manual.

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Contents Call-UPSII Thank You Contents Problem Resolution Overview IntroductionHardware Requirements UPS Monitoring Port External Version Product DescriptionCall-UPS II Panel Management PortUPS Cable External Version Power Port External VersionWith Smart-UPS With Matrix-UPS Status LED Indication Status IndicatorReceiving Inspection Installation and SetupInstallation HandlingExternal Version Confirm OperationInitial Logging On Configure Call-UPSPress any key to bring up the Main menu Customize SettingsConnect to Modem SmartSlot Configuration External Configuration Operation UPS Status and DiagnosticsLogging On to Call-UPS With Smart-UPS and Matrix-UPS UPS Status Smart-UPS and Matrix-UPS Description Sleeping Inverter Shutdown UPS Status and Diagnostics Symmetra Power Array Description With Symmetra Power ArrayUPS Status and Diagnostics Page RIM Page UPS Control Command DescriptionUPS Control UPS Control UPS Characteristics Call-UPS II will not allow changes to UPS characteristics Sensitivity of the UPS to power line fluctuation. Set this With Symmetra Power Array UPS Characteristics Symmetra Power Array Setting Description Menu Data/Event LoggingDATA/EVENT Logging Default DescriptionCALL-UPS Call-UPS SettingsCALL-UPS II Settings CALL-UPS II Settings Default Description Site IDspace charactertrouble code Paging SetupPaging Setup Paging Setup Setting Default Description Event Description Paging Setup EventsProbe Measure-UPS InfoMEASURE-UPS Info Problem Possible Cause Solution Problem ResolutionTroubleshooting Chart TroubleshootingIf Problems Persist Management Port Pinout SpecificationsPin Function Environmental Product SpecificationsElectrical PhysicalDevice Priority Position Appendix Multiple SmartSlot InstallationTriple Chassis Daisy Chains Symmetra Power ArraySmart-UPS and Matrix-UPS Page Page Page Limited Warranty Toll free technical support