Dell 1235cn manual Scanning problems, Dell Scan Manager problems

CONDITION	SUGGESTED SOLUTIONS
Blank copies print	Ensure that the original is face down on the
out	scanner glass or face up in the ADF.
Image rubs off the	• Replace the paper in the tray with paper
copy easily	from a new package.
	• In high humidity areas, do not leave paper
	in the printer for extended periods of time.
Frequent copy paper	• Fan the stack of paper, then turn it over in
jams occur	the tray. Replace the paper in the tray with
	a fresh supply. Check/adjust the paper
	guides, if necessary.
	• Ensure that the paper is the proper paper
	weight. 75 g/m2 (20 lb bond) paper is
	recommended.
	• Check for copy paper or pieces of copy
	paper remaining in the printer after a paper
	jam has been cleared.
Toner cartridge	• Your originals may contain pictures, solids,
produces fewer	or heavy lines. For example, your originals
copies than expected	may be forms, newsletters, books, or other
before running out of	documents that use more toner.
toner	• The printer may be turned on and off
	frequently.
	• The scanner lid may be left open while
	copies are being made.

Scanning problems

	CONDITION	SUGGESTED SOLUTIONS
The scanner does		• Ensure that you place the original to be
not work		scanned face down on the scanner glass, or
		face up in the ADF.
		• There may not be enough available memory
		to hold the document you want to scan. Try
		the Prescan function to see if that works. Try
		lowering the scan resolution rate.
		• Check that the USB cable is connected
		properly.
		• Ensure that the USB cable is not defective.
		Switch the cable with a known good cable. If
		necessary, replace the cable.
		• Check that the scanner is configured
		correctly. Check scan setting in the
		SmarThru Configuration or the application
		you want to use to make certain that the
		scanner job is being sent to the correct port.
The unit scans very		• Check if the printer is printing received data.
slowly		If so, scan the document after the received
		data has been printed.
		• Graphics are scanned more slowly than text.
		• Communication speed slows in scan mode
		because of the large amount of memory
		required to analyze and reproduce the
		scanned image. Set your computer to the
		ECP printer mode through BIOS setting. It
		will help to increase the speed. For details
		about how to set BIOS, refer to your
		computer user’s guide.
Message appears on		• There may be a copying or printing job in
your computer		progress. When that job is complete, try your
screen:		job again.
•	“Device can't be	• The Selected port is currently being used.
	set to the H/W	Restart your computer and try again.
	mode you want.”	• The printer cable may be improperly
• “Port is being used		connected or the power may be off.
	by another	• The scanner driver is not installed or the
	program.”	operating environment is not set up properly.
•	“Port is Disabled.	• Ensure that the printer is properly connected
•	“Scanner is busy	and the power is on, Then restart your
	receiving or	computer.
	printing data.	• The USB cable may be improperly
	When the current	connected or the power may be off.
	job is completed,
	try again.”

•“Invalid handle.”

•“Scanning has failed.”

Dell Scan Manager problems

CONDITION	SUGGESTED SOLUTIONS
I cannot use the Dell	Check your operating system. Supporting
Scan Manager	operating systems are Windows 2000/XP/
	Vista.

Troubleshooting 69