Dell 1235cn manual Solving Other Problems, Paper feeding, Printing problems

Page 65

SOLVING OTHER PROBLEMS

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is resolved. If the problem persists, call for service

Paper feeding

CONDITION

SUGGESTED SOLUTIONS

 

 

Paper is jammed

Clear the paper jam. See "Tips for avoiding paper

during printing

jams" on page 58.

Paper sticks

• Ensure there is not too much paper in the tray.

together

The tray can hold up to 150 sheets of paper,

 

depending on the thickness of your paper.

 

• Ensure that you are using the correct type of

 

paper. See "Setting the paper size and

 

type" on page 29.

 

• Remove paper from the tray and flex or fan the

 

paper.

 

• Humid conditions may cause some paper to

 

stick together.

 

 

Multiple sheets of

• Different types of paper may be stacked in the

paper do not feed

tray. Load paper of only one type, size, and

 

weight.

 

• If multiple sheets have caused a paper jam,

 

clear the paper jam. See "Tips for avoiding

 

paper jams" on page 58.

 

 

Paper does not feed

• Remove any obstructions from inside the

into the printer

printer.

 

• Paper has not been loaded correctly. Remove

 

paper from the tray and reload it correctly.

 

• There is too much paper in the tray. Remove

 

excess paper from the tray.

 

• The paper is too thick. Use only paper that

 

meets the specifications required by the

 

printer. See "Selecting print media" on

 

page 24.

 

• If an original does not feed into the printer, the

 

ADF rubber pad may require to be replaced.

 

Contact a service representative.

 

 

The paper keeps

• There is too much paper in the tray. Remove

jamming

excess paper from the tray. If you are printing

 

on special materials, use the manual feeder.

 

• An incorrect type of paper is being used. Use

 

only paper that meets the specifications

 

required by the printer. See "Selecting print

 

media" on page 24.

 

• There may be debris inside the printer. Open

 

the front cover and remove the debris.

 

• If an original does not feed into the printer, the

 

ADF rubber pad may require to be replaced.

 

Contact a service representative.

 

 

Envelopes skew or

Ensure the paper guides are against both sides of

fail to feed correctly

the envelopes.

 

 

Printing problems

CONDITION

POSSIBLE

SUGGESTED SOLUTIONS

CAUSE

 

 

 

 

 

The printer does

The printer is not

Check the power cord

not print

receiving power.

connections. Check the

 

 

power switch and the power

 

 

source.

 

 

 

 

The printer is not

Select Dell 1235cn Color

 

selected as the

Laser MFP as your default

 

default printer.

printer in Windows.

 

 

 

Check the printer for the following:

•The front cover or rear cover is not closed. Close the cover.

•Paper is jammed. Clear the paper jam. See "Clearing paper jams" on page 59.

•No paper is loaded. Load paper.

•The toner cartridge is not installed. Install the toner cartridge.

•If a system error occurs, contact your service representative.

 

The connection

Disconnect the printer cable

 

cable between the

and reconnect it.

 

computer and the

 

 

printer is not

 

 

connected properly.

 

 

 

 

 

The connection

If possible, attach the cable

 

cable between the

to another computer that is

 

computer and the

working properly and print a

 

printer is defective.

job. You can also try using a

 

 

different printer cable.

 

 

 

 

The port setting is

Check the Windows printer

 

incorrect.

setting to ensure that the

 

 

print job is sent to the correct

 

 

port. If the computer has

 

 

more than one port, ensure

 

 

that the printer is attached to

 

 

the correct one.

 

 

 

 

The printer may be

Check the printer properties

 

configured

to ensure that all of the print

 

incorrectly.

settings are correct.

 

 

 

 

The printer driver

Reinstall the printer software.

 

may be incorrectly

See Software section.

 

installed.

 

 

 

 

 

The printer is

Check the display message

 

malfunctioning.

on the control panel to see if

 

 

the printer is indicating a

 

 

system error.

 

 

 

 

The document size

Get more hard disk space

 

is so big that the

and print the document

 

hard disk space of

again.

 

the computer is not

 

 

enough to access

 

 

the print job.

 

 

 

 

Troubleshooting 65

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Contents Multi Functional Printer Special Features Features of your new laser printerConvention Description Example About this USER’S GuideFinding More Information Quick Install GuideOnline User’s Guide Printer Driver HelpWhat the icons and signs in this user’s guide mean Safety informationImportant Safety Symbols and Precautions AWG American Wire Gauge Contents Printing a document Canceling a print job Sending a fax ID card copying Using special copy featuresFax setup Scanning by a network connectionPrinting from a USB memory device Understanding display messages Solving other problemsBacking up data Managing USB memoryGeneral specifications How to purchasePrinter specifications Scanner specificationsFront view Rear view IntroductionPrinter Overview Control Panel Overview Status Description Understanding the Status LEDAcknowledging the Status of the Toner Cartridge Darkness Sending Menu OverviewContents Printer Driver FeaturesFeature Windows Macintosh Supplied SoftwareGetting started Setting UP the HardwareMicrosoft Windows System RequirementsMacintosh Operating Free System CPU RAM HDD SpaceConfiguring network protocol via the printer Setting UP the NetworkUsing the SetIP program Installing the driver softwareGetting started Printers Basic Settings Auto continue Entering characters using the number keypadUsing the save modes Getting started Loading Originals Loading originals and print mediaOn the scanner glass ADFSelecting Print Media Type Size Dimensions Weighta Capacityb Specifications on print mediaMode Size Source Media sizes supported in each modeGuidelines for special print media Media Type GuidelinesPaper Changing the Size of the Paper in the Paper TrayPreprinted Slide the tray 1 back into the printer Feeding the print material manually Setting the Paper Size and TypePrinting on Special Print Materials Copying Changing the Settings for Each CopyCopying Using Special Copy Features Changing the Default Copy SettingsID Card Copying Up or 4-up copyingClone copying Setting Copy TimeoutErasing background images Gray enhance copyingScanning Setting scan information in Dell Scan ManagerScanning Basics Scanning from the Control PanelClick Machine Settings and User Authentication Setting up an e-mail accountScanning by a Network Connection Scanning to EmailSetting UP Address Book Changing the Settings for Each Scan JOBChanging the Default Scan Settings Searching with a particular first letter Printing Address BookPrinting a Document Canceling a Print JOBBasic printing Adjusting the document settings Setting the fax headerResolution FaxingSending a fax manually Sending a fax automaticallyConfirming a transmission Automatic redialingAdding pages to a delayed fax Sending a delayed faxCanceling a delayed fax Sending a priority faxReceiving a FAX Activating secure receiving mode Receiving in secure receiving modeReceiving faxes in memory Forwarding faxesChanging the fax setup options FAX SetupForwarding received faxes to email address Sending optionsSetting up Address Book Changing the default document settingsPrinting sent fax report automatically Speed dial numbersPrinting Address Book Searching Address Book for an entryDeleting a Address Book entry About USB Memory Using USB memory devicePlugging in a USB Memory Device Scanning to a USB Memory DeviceBacking UP Data Printing from a USB Memory DevicePrinting Directly from a Digital Camera Managing USB MemoryDeleting an image file Formatting a USB memory deviceAdjusting the Color Contrast MaintenancePrinting Reports Printing a reportCleaning the outside Cleaning Your PrinterCleaning the inside Clearing MemoryPlug in the power cord and turn the printer on White sheet ADF Sheet Scanner glass Scanner lid Cleaning the scan unitReplacing the Toner Cartridge Maintaining the CartridgeToner cartridge storage Expected cartridge lifeMaintenance Replacing the Imaging Unit Replacing the Waste Toner Container To access Embedded Web Service Maintenance PartsManaging Your Printer from the Website Checking the PRINTER’S Serial NumberTips for Avoiding Paper Jams TroubleshootingClearing Document Jams Exit misfeedRoller misfeed Clearing Paper JamsTray Fuser unit areaFuser lever Paper exit areaTroubleshooting Understanding Display Messages Meaning Suggested SolutionsOpen Heat Error Network ErrorNot Assigned Page/Cancel Job Over Heat ErrorStop Pressed Stop/Clear has been Wrong ConfigContinue or Black Only Or Continue or BlackPrinting problems Solving Other ProblemsCondition Suggested Solutions Condition Possible Suggested Solutions CausePrinting quality problems White Spots DropoutsVertical lines Color or BlackCopying problems Dell Scan Manager problems Scanning problemsCommon Macintosh problems Fax problemsCommon Windows problems Ordering supplies HOW to PurchaseSupplies TypeGeneral Specifications SpecificationsCopier Specifications Printer SpecificationsScanner Specifications Facsimile Specifications Glossary Ethernet ITU-T No chartEtherTalk Fuser UnitModem MAC addressNetWare OriginalsToner Cartridge Subnet MaskUNC Path WatermarkIndex Clock mode 20 control panel 12 copyingReceiving modes 41 redialing Page Software section Contents Sharing the Printer Locally For a USB-connected Select Typical installation for a local printer. Click Next Installing Printer SoftwareInstalling Software for Local Printing Select Custom installation. Click Next Custom InstallationInstalling Printer Software in Windows Installing Software for Network Printing Custom Installation Reinstalling Printer Software Removing Printer Software Select the components you want to reinstall and click NextSelect your printer driver from the Name drop-down list Printing a DocumentSelect Printers and Faxes Select your printer driver icon Printer SettingsPrinting to a file PRN Paper Tab Layout TabGraphic Tab Color ModeUsing Help Using a Favorite SettingOther Options Tab About TabPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting Booklets Printing PostersPrinting a Reduced or Enlarged Document Printing on Both Sides of PaperFitting Your Document to a Selected Paper Size NoneUsing an Existing Watermark Using WatermarksCreating a Watermark Editing a WatermarkWhat is an Overlay? Using OverlaysUsing a Page Overlay Creating a New Page OverlaySetting Up a Client Computer Setting Up a Host ComputerCheck the Share this printer box Double-clickPrinters and FaxesSmarthru Office Using SmarThru OfficeStarting SmarThru Office Quick Start GuideProfile SettingScan Select File Send to Send By E-mailScanning Using the WIA Driver Scanning Process with TWAIN- enabled SoftwareSettings, Control Panel, and then Scanners and Cameras Windows XPPrinter Status Monitor Printer Settings UtilityDell Toner Re-order application Firmware Update UtilityUninstalling software Installing SoftwareSelect Easy Install and click Install. Easy Install is Select Uninstall and click UninstallFor a Network-connected Setting Up the PrinterFor a USB-connected Click Add on the Printer ListPrinting a Document Changing Printer SettingsPrinting Graphics Printing Multiple Pages on One Sheet of PaperStart Applications and click Image Capture ScanningScanning with USB Index TWAIN, scan REV
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