Dell 1235cn manual Fax problems, Common Windows problems, Common Macintosh problems

Fax problems

CONDITION	SUGGESTED SOLUTIONS
The printer is not	• Unplug the power cord and plug it in again.
working, there is no	• Ensure that there is power to the electrical
display and the	outlet.
buttons are not
working
No dial tone sounds	• Check that the phone line is connected
	properly.
	• Check that the phone socket in the wall is
	working by plugging in another phone.
The numbers stored	Ensure that the numbers are stored in memory
in memory do not	correctly. Print a Address Book list, referring
dial correctly	to page 45.
The original does not	• Ensure that the paper is not wrinkled and
feed into the printer	you are putting it in correctly. Check that the
	original is the right size, not too thick or thin
	• Ensure that the ADF is firmly closed.
	• The ADF rubber pad may need to be
	replaced. Contact a service representative.
Faxes are not	• The receiving mode should be set to Fax.
received	• Ensure that there is paper in the tray.
automatically	• Check to see if the display shows any error
	message. If it does, clear the problem.
The printer does not	• Ensure that the original is loaded in the ADF
send	or on the scanner glass.
	• Sending should show up on the display.
	• Check the fax machine you are sending to,
	to see if it can receive your fax.
The incoming fax has	• The fax machine sending you the fax may
blank spaces or is of	be faulty.
poor-quality	• A noisy phone line can cause line errors.
	• Check your printer by making a copy.
	• The toner cartridge may be empty. Replace
	the toner cartridge, referring to page 53.
Some of the words	The fax machine sending you the fax had a
on an incoming fax	temporary document jam.
are stretched
There are lines on	Check your scan unit for marks and clean it.
the originals you	See "Cleaning the scan unit" on page 52.
send
The printer dials a	The other fax machine may be turned off, out
number, but a	of paper, or cannot answer incoming calls.
connection with the	Speak with the other printer operator and ask
other fax machine	her/him to sort out the problem.
fails
Faxes do not store in	There may not be enough memory space to
memory	store the fax. If the display shows the Memory
	Full message, delete from memory any faxes
	you no longer need and then try again to store
	the fax.

CONDITION	SUGGESTED SOLUTIONS
Blank areas appear	You may have chosen the wrong paper
at the bottom of each	settings in the user option setting. For details
page or on other	about paper settings, see "Selecting print
pages, with a small	media" on page 24.
strip of text at the
top.
Common Windows problems

CONDITION	SUGGESTED SOLUTIONS
“File in Use”	Exit all software applications. Remove all
message appears	software from the StartUp Group, then restart
during installation	Windows. Reinstall the printer driver.
“General Protection	Close all other applications, reboot Windows
Fault”, “Exception	and try printing again.
OE”, “Spool32”, or
“Illegal Operation”
messages appear
“Fail To Print”, “A	These messages may appear during printing.
printer timeout error	Just keep waiting until the printer finishes
occurred.” messages	printing. If the message appears in ready mode
appear	or after printing has been completed, check the
	connection and/or whether an error has
	occurred.

Refer to the Microsoft Windows documentation that came with your computer for further information on Windows error messages.

Common Macintosh problems

CONDITION	SUGGESTED SOLUTIONS
The printer does not	Incompatibility between the PDF file and
print PDF file correctly.	the Acrobat products:
Some parts of graphics,	Printing the PDF file as an image may
text, or illustrations are	solve this problem. Turn on Print As
missing	Image from the Acrobat printing options.
	It will take longer to print when
	you print a PDF file as an image.
The document has	Update your Mac OS to OS 10.3.3. or
printed, but the print job	higher.
has not disappeared
from the spooler in Mac
OS 10.3.2
Some letters are not	This problem is caused because Mac OS
displayed normally	cannot create the font during the Cover
during the Cover page	page printing. English alphabet and
printing	numbers are displayed normally at the
	Cover page.

Refer to Mac OS User’s Guide that came with your computer for further information on Mac OS error messages.

70 Troubleshooting