Toshiba 655 Messages Displayed on the Touch Panel, Message Problem Description Corrective Action

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1 TROUBLESHOOTING FOR THE HARDWARE

Messages Displayed on the Touch Panel

When a message appears on the touch panel, see the table below to solve the problem.

Message

Problem Description

 

 

Corrective Action

 

 

 

 

 

 

Misfeed in ***

Paper jam has occurred inside the

 

Remove the jammed paper following the guidance

 

 

equipment.

 

displayed on the touch panel.

 

 

 

 

P.11 “Clearing a Paper Jam”

 

 

 

 

 

 

Check paper size setting on control

Paper jam has occurred because of

 

Just removing the jammed paper does not prevent

 

panel for drawer N

the mismatch between the paper size

 

another paper jam. Be sure to correctly register the

 

 

placed in drawer N and the size

 

paper size in the equipment.

 

 

registered for the drawer N in the

 

P.26 “Clearing paper jams caused by a wrong

 

 

equipment.

 

paper size setting”

 

 

 

 

 

 

Wait (Performing Self-check)

The equipment is undergoing

 

Wait until the adjustment is completed and the

 

 

maintenance to keep its imaging

 

message disappears.

 

 

quality.

 

 

 

 

 

 

 

 

 

 

Check the original and set it again

The original is jammed inside of the

 

Remove the jammed original following the guidance

 

 

Reversing Automatic Document

 

on the touch panel.

 

 

Feeder.

 

P.13 “Paper jam in the Reversing Automatic

 

 

 

 

Document Feeder (Lower)”

 

 

 

 

 

 

 

The direction or the size of the

 

Check the direction and the size of the original and

 

 

original placed on the Reversing

 

then replace it on the Reversing Automatic Document

 

 

Automatic Document Feeder is

 

Feeder. Then reattempt the operation.

 

 

incorrect.

 

 

 

 

 

 

 

 

 

 

Change direction of original

The orientation of the original placed

 

Change the orientation of the original by 90 degrees

 

 

on the original glass is incorrect.

 

and place it on the original glass.

 

 

 

 

 

 

Change from this mode

The number of originals to be

 

Reduce the number of originals to be scanned to less

 

Count over, cannot store anymore

scanned has reached the limit of

 

than 2000 sheets, and try again.

 

 

2000 sheets during scanning. (The

 

 

 

 

 

 

magazine sort or page number

 

 

 

 

 

 

function is used.)

 

 

 

 

 

 

 

 

 

 

READY (CHECK SADDLE STITCH

Staple jam has occurred in the stapler

 

Remove the jammed staples.

 

STAPLER)

of the saddle stitch unit.

 

P.34 “Staple jam in the saddle stitch unit”

 

 

 

 

 

 

READY (CHECK SADDLE STITCH

No staples are left in the stapler of the

 

Refill the staples.

 

STAPLER)

saddle stitch unit.

 

P.45 “Refilling saddle stitch unit staples”

 

 

 

 

 

 

READY (CHECK STAPLER)

Staple jam has occurred in the stapler

 

Remove the jammed staples.

 

 

of the finisher.

 

P.31 “Clearing a Staple Jam”

 

 

 

 

 

 

READY (CHECK STAPLER)

No staples are left in the stapler of the

 

Refill the staples.

 

 

finisher.

 

P.42 “Refilling With Staples”

 

 

 

 

 

 

READY (HOLE PUNCH DUST BIN IS

Hole punch dust bin is full of paper

 

Remove the paper punchings.

 

FULL)

punchings.

 

P.47 “Cleaning the Hole Punch Dust Bin”

 

 

 

 

 

 

READY (INNER TRAY FULL)

The exit tray of the equipment is full of

 

Remove the paper from the exit tray of the equipment.

 

 

paper.

 

 

 

 

 

 

 

 

 

 

Add paper

No paper is left in a drawer or on the

 

Set paper in the drawer or on the bypass tray. The

 

 

bypass tray.

 

touch panel indicates which drawer (or the bypass

 

 

 

 

tray) has no paper.

 

 

 

 

To set paper, refer to the Copying Guide.

 

 

 

 

 

 

Call for service

The equipment requires adjusting by

 

Contact your service representative with the error

 

 

a service technician.

 

code displayed on the right side of the touch panel.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Never attempt to repair, disassemble or modify

 

 

 

 

the equipment by yourself.

 

 

 

 

You could cause a fire or get an electric shock.

 

 

 

 

Always contact your service representative for

 

 

 

 

maintenance or repair of the internal parts of the

 

 

 

 

equipment.

 

 

 

 

 

 

 

 

 

 

 

Examine stapler in the Saddle Stitch

Staple jam has occurred in the stapler

 

Remove the jammed staples.

 

unit

of the saddle stitch unit.

 

P.34 “Staple jam in the saddle stitch unit”

 

 

 

 

 

 

Check staple cartridge in the Saddle

No staples are left in the stapler of the

 

Refill the staples.

 

Stitch unit

saddle stitch unit.

 

P.42 “Refilling With Staples”

 

 

 

 

 

 

Check staple cartridge

No staples are left in the stapler of the

 

Refill the staples.

 

 

finisher.

 

P.42 “Refilling With Staples”

 

 

 

 

 

 

Examine Stapler

Staple jam has occurred in the stapler

 

Remove the jammed staples.

 

 

of the finisher.

 

P.31 “Clearing a Staple Jam”

 

 

 

 

 

 

 

 

8 Messages Displayed on the Touch Panel

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Contents Troubleshooting Guide Page ‰ Screens „ How to read this manual ‰ Symbols in this manualPreface ‰ TrademarksPage Contents Troubleshooting for Scanning Regular Maintenance Contents Clearing a Staple Jam Cleaning the Hole Punch Dust BinClearing a Paper Jam Replacing a Toner CartridgeMessage Problem Description Corrective Action Messages Displayed on the Touch PanelChange Drawer to Correct Error Codes Clearing a Paper Jam „ Locating a paper jamClear the paper jam „ Clearing a paper jam‰ Tips on removing the jammed paper After clearing the jam, close all the opened covers‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document Feeder Lower„ Paper jam in the Reversing Automatic Document Feeder Upper Close the Reversing Automatic Document FeederUnder the guide plate „ Paper jam in the bypass trayClose the transport guide Lower the original feeder tray Close the upper cover„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam „ Paper jam inside of the equipment Open the paper feed coverConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Presspanel. the User Functions button on the controlClearing a Paper Jam ‰ Jam when printing from the FAX ‰ Jam when making copies or prints using the bypass trayTurn off the main power switch Drawer button on the touch panel Clearing a Staple Jam Remove any jammed staples with something sharp„ Staple jam in the Saddle Stitch Finisher MJ-1029 Close the front cover of the finisherLower the guide while holding the knob „ Staple jam in the saddle stitch unit Remove the jammed staples Fit the staple cartridgesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Fit the new cartridges Close the lower cover of the Saddle Stitch FinisherCleaning the Hole Punch Dust Bin Page Troubleshooting for Copying Copying ProblemsCopying Problems Problem Description Cause Corrective ActionCopying Problems Page Network Connection Problems Print Job ProblemsPrinter Driver Problems Client ProblemsPrint Job Problems „ Clearing print job errorsTo print by setting suitable-size paper in the drawer Problem Description „ Command line options not processed Printer Driver Problems„ Cannot print port setting problems „ Retrieval of printer configuration failed„ Cannot print a job as expected using PS3 printer driver „ Cannot print with SMB print Network Connection Problems„ Cannot print properly with AppleTalk print Client Problems „ Checking the client status„ Startup page not printed Hardware Problems„ Print jobs not output Page Troubleshooting for Scanning Scanning Problems„ Cannot E-mail my scans Scanning Problems„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility Problems„ e-Filing Web Utility terminates the session Filing Web Utility Problems„ Numerous sub windows repeatedly appear „ Error messages Message Corrective ActionFiling Web Utility Problems Network Fax N/W-Fax Driver Problems Ldap Search and Authentication ProblemsPrinting Problems Network Related Locating the Equipment in the NetworkLocating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environmentNetwork Fax N/W-Fax Driver Problems ‰ This port is currently in use ‰ Problem with the current printer setup‰ Fax transmission cannot be performed with a cover sheet Error Messages Error Codes Checking the Equipment StatusHardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When You Think Something Is Wrong With the Equipment Regular MaintenanceWhen You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper GuideRegular Maintenance Scanning area surface of the long rectangular glassIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems
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