Toshiba 855, 755, 655, 555 manual Copying Problems, Problem Description Cause Corrective Action

Page 52

2 TROUBLESHOOTING FOR COPYING

Copying Problems

See the table below when you have a problem in operating copy function or have an unexpected copy output.

Problem Description

Cause

Corrective Action

 

 

 

 

 

Functions cannot be set.

Another function that is unavailable

Some functions cannot be combined.

 

 

 

for the combination has already been

For details, refer to Chapter 8 of the Copying Guide.

 

 

 

set.

 

 

 

 

 

 

Copying stops while scanning the

The number of scanned pages has

To copy the scanned images, press [YES]. To cancel,

originals. (The message “The

reached the maximum.

press [NO].

number of originals exceeds the

 

 

limits Will you print out stored

 

 

originals?” appears.)

 

 

 

 

 

 

 

Copying stops while scanning the

No available internal memory

To copy the scanned images, press [YES]. To cancel,

originals. (The message “Not

remains.

press [NO].

enough Work Space to store

 

 

originals Will you print out stored

 

 

originals?” appears.)

 

 

 

 

 

 

 

Copied image is too light.

No toner is left.

The message “Open the toner cover Install new toner

 

 

 

 

cartridge” appears when no toner is left. Replace the toner

 

 

 

 

cartridge.

 

 

 

 

P.37 “Replacing a Toner Cartridge”

 

 

 

 

 

 

 

 

Copy density is set too light.

Darken the density manually or try the automatic density

 

 

 

 

mode.

 

 

 

 

 

Copied image is too dark.

Copy density is set too dark.

Lighten the density manually or try the automatic density

 

 

 

 

mode.

 

 

 

 

 

Copied image has stains.

The Reversing Automatic Document

Lower them fully to block the outside light.

 

 

 

Feeder is not fully lowered.

 

 

 

 

 

 

 

 

 

The original glass, platen sheet,

Clean them.

 

 

 

scanning area and guide are stained.

P.98 “Regular Maintenance”

 

 

 

 

 

 

 

 

The copy density is set too dark.

Lighten the density manually or try the automatic density

 

 

 

 

mode.

 

 

 

 

 

 

 

 

A transparent original such as a

To copy a transparent original clearly, put a sheet of blank,

 

 

 

transparency or tracing paper is being

white paper behind the original. Make sure that the paper

 

 

 

used.

is large enough to cover the original.

 

 

 

 

 

Copy image is skewed.

The original is sent from the

Replace the original while aligning the side guides of the

 

 

 

Reversing Automatic Document

Reversing Automatic Document Feeder to its width so that

 

 

 

Feeder at a skew.

it will be placed straight.

 

 

 

 

 

Copied image is partially missing.

The size or orientation of the copy

Fit the copy paper size to the original or set the reduction

 

 

 

paper and that of the original are not

ratio for the copy paper.

 

 

 

consistent. The reduction ratio is not

 

 

 

 

properly set.

 

 

 

 

 

 

 

 

 

The binding margin is too wide.

Set the binding margin width to fully cover the original.

 

 

 

 

For details, refer to Chapter 4 of the Copying Guide.

 

 

 

 

 

 

 

 

The original is larger than the

The outside part of the printable area cannot be copied.

 

 

 

printable area.

 

 

 

 

 

 

Copied image is blurred.

There is a gap between the original

Lower the Reversing Automatic Document Feeder fully so

 

 

 

glass and the original.

that the original fully contacts the platen glass.

 

 

 

The copy paper is damp.

Replace it with dry copy paper.

 

 

 

 

 

 

 

 

 

 

50 Copying Problems

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Contents Troubleshooting Guide Page „ How to read this manual ‰ Symbols in this manual Preface‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning Regular Maintenance Contents Cleaning the Hole Punch Dust Bin Clearing a Paper JamClearing a Staple Jam Replacing a Toner CartridgeMessage Problem Description Corrective Action Messages Displayed on the Touch PanelChange Drawer to Correct Error Codes Clearing a Paper Jam „ Locating a paper jam„ Clearing a paper jam ‰ Tips on removing the jammed paperClear the paper jam After clearing the jam, close all the opened covers‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document Feeder Lower„ Paper jam in the Reversing Automatic Document Feeder Upper Close the Reversing Automatic Document Feeder„ Paper jam in the bypass tray Close the transport guideUnder the guide plate Lower the original feeder tray Close the upper cover„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam „ Paper jam inside of the equipment Open the paper feed coverConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Presspanel. the User Functions button on the controlClearing a Paper Jam ‰ Jam when printing from the FAX ‰ Jam when making copies or prints using the bypass trayTurn off the main power switch Drawer button on the touch panel Clearing a Staple Jam Remove any jammed staples with something sharp„ Staple jam in the Saddle Stitch Finisher MJ-1029 Close the front cover of the finisherLower the guide while holding the knob „ Staple jam in the saddle stitch unit Remove the jammed staples Fit the staple cartridgesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Fit the new cartridges Close the lower cover of the Saddle Stitch FinisherCleaning the Hole Punch Dust Bin Page Troubleshooting for Copying Copying ProblemsCopying Problems Problem Description Cause Corrective ActionCopying Problems Page Print Job Problems Printer Driver ProblemsNetwork Connection Problems Client ProblemsPrint Job Problems „ Clearing print job errorsTo print by setting suitable-size paper in the drawer Problem Description Printer Driver Problems „ Cannot print port setting problems„ Command line options not processed „ Retrieval of printer configuration failed„ Cannot print a job as expected using PS3 printer driver „ Cannot print with SMB print Network Connection Problems„ Cannot print properly with AppleTalk print Client Problems „ Checking the client status„ Startup page not printed Hardware Problems„ Print jobs not output Page Troubleshooting for Scanning Scanning Problems„ Cannot E-mail my scans Scanning Problems„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility Problems„ e-Filing Web Utility terminates the session Filing Web Utility Problems„ Numerous sub windows repeatedly appear „ Error messages Message Corrective ActionFiling Web Utility Problems Ldap Search and Authentication Problems Printing Problems Network RelatedNetwork Fax N/W-Fax Driver Problems Locating the Equipment in the NetworkLocating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environmentNetwork Fax N/W-Fax Driver Problems ‰ This port is currently in use ‰ Problem with the current printer setup‰ Fax transmission cannot be performed with a cover sheet Error Messages Error Codes Checking the Equipment StatusHardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When You Think Something Is Wrong With the Equipment Regular MaintenanceWhen You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper GuideRegular Maintenance Scanning area surface of the long rectangular glassIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems
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