Toshiba What to Do When the Document Feeder is Deactivated on Your Printer
Page 84

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Messages

When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action.

TopAccess Message

 

Corrective Action

 

 

Front Cover Open - Please Close Cover.

Close the front cover.

 

 

Paper Feeding Cover Open - Please Close Cover.

Close the paper feeder cover.

 

 

Transfer/Transport unit Open - Please Close Cover.

Close the transfer/transport unit.

 

 

Large Capacity Feeder Cover Open - Please Close Cover.

Close the Large Capacity Feeder cover.

 

 

Drawer Open - Please Close Cover.

Close the drawer.

 

 

Automatic Duplexing Unit Cover Open - Please Close Cover.

Close the automatic duplexing unit cover.

 

 

Relay Unit Cover Open - Please Close Cover.

Close the Bridge Unit cover.

 

 

Finisher Joint Cover Open - Please Close Cover.

Close the Finisher joint cover.

 

 

Staple Door Open - Please Close Cover.

Close the stapler cover.

 

 

Punch Unit Front Cover Open.

Close the Punch Unit front cover.

 

 

Lower Tray Delivery Cover Open - Please Close Cover

Close the lower tray delivery cover.

 

 

Lower Tray Front Cover Open - Please Closer Cover

Close the lower tray front cover.

 

 

Punch Unit Front Cover Open - Please Close Cover

Close the Punch unit front cover.

 

 

Hole Punch Unit Open - Please Close Cover.

Close the Hole Punch Unit cover.

 

 

Paper Jam in Auto Duplexer Unit - Please Clear Paper Path

Refer to the guidance on the touch panel to remove jammed

 

paper.

 

 

 

Paper Insertion Jam - Please Clear Paper Path

Refer to the guidance on the touch panel to remove jammed

 

paper.

 

 

 

Paper Jam in Printer - Please Clear Paper Path

Refer to the guidance on the touch panel to remove jammed

 

paper.

 

 

 

Paper Ejection Jam - Please Clear Paper Path

Refer to the guidance on the touch panel to remove jammed

 

paper.

 

 

 

Staple Jam in Finisher - Please Clear Staple

Remove the jammed staples from the Finisher.

 

See

P.31 “Clearing a Staple Jam”.

 

 

Paper Jam in Finisher - Remove paper

Remove the jammed paper from the Finisher.

 

See

P.11 “Clearing a Paper Jam”

 

 

Staple Jam in Saddle Stitch Finisher - Please Clear Staple

Remove jammed staples from the Saddle Stitch Finisher.

 

See

P.31 “Clearing a Staple Jam”

 

 

Used Toner Container Full - Please Replace.

Replace the waste toner box.

 

 

Toner Not Recognized - Please Check Toner.

Check and adjust the toner bottle.

 

 

Black Toner Empty - Please Refill.

Replace the black toner.

 

See

P.37 “Replacing a Toner Cartridge”.

 

 

Cyan Toner Empty - Please Refill.

Replace the cyan toner.

 

 

Magenta Toner Empty - Please Refill.

Replace the magenta toner.

 

 

Yellow Toner Empty - Please Refill.

Replace the yellow toner.

 

 

Confirm waste toner box is attached

Confirm the waste toner box is securely attached and close the

 

waste toner box cover.

 

 

Close duplexing unit cover

Close the duplexing unit cover.

 

 

Close receiving tray low cover

Close the low cover of the receiving tray.

 

 

Prepare new waste toner box

Prepare a new waste toner box.

 

 

TRU Box needs to be replaced (Please make a service call)

Contact your service representative for the replacement of the

 

TRU Box.

 

 

Automatic Document Feeder Error - Please Contact Service

Contact your service representative.

Technician.

 

 

 

 

Alignment Error in Automatic Document Feeder - Please Contact

Contact your service representative.

Service Technician.

 

 

 

 

Motor Error in Automatic Document Feeder - Please Contact

Contact your service representative.

Service Technician.

 

 

 

 

I/F Error in Automatic Document Feeder - Please Contact Service

Contact your service representative.

Technician.

 

 

 

 

Fatal Error - Please Contact Service Technician.

Contact your service representative.

 

 

Main Motor Error - Please Contact Service Technician.

Contact your service representative.

 

 

Printer Output Error - Please Contact Service Technician.

Contact your service representative.

 

 

Printer Input Error - Please Contact Service Technician.

Contact your service representative.

 

 

 

82 Error Messages

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Contents Troubleshooting Guide Page „ How to read this manual ‰ Symbols in this manual Preface‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning Regular Maintenance Contents Cleaning the Hole Punch Dust Bin Clearing a Paper JamClearing a Staple Jam Replacing a Toner CartridgeMessage Problem Description Corrective Action Messages Displayed on the Touch PanelChange Drawer to Correct Error Codes Clearing a Paper Jam „ Locating a paper jam„ Clearing a paper jam ‰ Tips on removing the jammed paperClear the paper jam After clearing the jam, close all the opened covers‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document Feeder Lower„ Paper jam in the Reversing Automatic Document Feeder Upper Close the Reversing Automatic Document Feeder„ Paper jam in the bypass tray Close the transport guideUnder the guide plate Lower the original feeder tray Close the upper cover„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam „ Paper jam inside of the equipment Open the paper feed coverConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Presspanel. the User Functions button on the controlClearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAXTurn off the main power switch Drawer button on the touch panel Clearing a Staple Jam Remove any jammed staples with something sharp„ Staple jam in the Saddle Stitch Finisher MJ-1029 Close the front cover of the finisherLower the guide while holding the knob „ Staple jam in the saddle stitch unit Remove the jammed staples Fit the staple cartridgesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Fit the new cartridges Close the lower cover of the Saddle Stitch FinisherCleaning the Hole Punch Dust Bin Page Troubleshooting for Copying Copying ProblemsCopying Problems Problem Description Cause Corrective ActionCopying Problems Page Print Job Problems Printer Driver ProblemsNetwork Connection Problems Client ProblemsPrint Job Problems „ Clearing print job errorsTo print by setting suitable-size paper in the drawer Problem Description Printer Driver Problems „ Cannot print port setting problems„ Command line options not processed „ Retrieval of printer configuration failed„ Cannot print a job as expected using PS3 printer driver Network Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print Client Problems „ Checking the client statusHardware Problems „ Startup page not printed„ Print jobs not output Page Troubleshooting for Scanning Scanning ProblemsScanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility ProblemsFiling Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear „ Error messages Message Corrective ActionFiling Web Utility Problems Ldap Search and Authentication Problems Printing Problems Network RelatedNetwork Fax N/W-Fax Driver Problems Locating the Equipment in the NetworkLocating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environmentNetwork Fax N/W-Fax Driver Problems ‰ Problem with the current printer setup ‰ This port is currently in use‰ Fax transmission cannot be performed with a cover sheet Error Messages Error Codes Checking the Equipment StatusHardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When You Think Something Is Wrong With the Equipment Regular MaintenanceWhen You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper GuideRegular Maintenance Scanning area surface of the long rectangular glassIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems
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