Toshiba 755, 855, 655, 555 manual Network Connection Problems, „ Cannot print with SMB print

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3 TROUBLESHOOTING FOR PRINTING

Network Connection Problems

This section describes the troubleshooting for printing in the network connection environment.

See also the checklists by types of printing and operating systems on P.74 “Printing Problems (Network Related)”

„Cannot print with the equipment (network connection problems)

Problem Description

I cannot perform printing with the equipment.

Corrective Action

See the checklist below to determine if the cause of the problem is related to a network.

If it is, see P.74 “Printing Problems (Network Related)”. In that section, several OS- and printing method-based check lists are provided to help you find an appropriate action to take.

No.

Check...

Yes

No

Corrective Action

 

 

 

 

 

1

Have you set the protocol settings so they are

Next Step

 

Set up the proper protocol.

 

compatible with your network and client protocol

Ö

 

 

Ø

 

 

settings?

 

 

 

 

 

 

 

 

 

 

 

2

Have you set up the appropriate type(s) of print

Next Step

Ö

Check the settings required for your printing

 

services that should be supported?

Ø

environment.

 

 

 

 

 

 

 

3

If you are using Novell print services, did you set

 

 

Set up the NetWare server.

 

up the Novell side of network printing, such as

Next Step

Ö

Refer to the Software Installation Guide.

 

creating print servers and attaching the print

Ø

 

 

 

 

 

queue?

 

 

 

 

 

 

 

 

4

If you set up Novell print services, can you see the

Next Step

 

Refer to your Novell PCONSOLE or NWAdmin

 

print job using PCONSOLE or NWAdmin?

Ö

user documentation for help with using these

 

Ø

 

 

 

utilities.

 

 

 

 

 

 

 

 

 

5

Have you checked the gateway and subnet

 

 

Set up the TCP/IP correctly.

 

settings to make sure that the equipment is part of

Next Step

Ö

 

 

the same network gateway as the client from

Ø

 

 

 

 

 

which you are trying to print?

 

 

 

 

 

 

 

 

6

Are other services and communications

 

 

Refer to your network documentation or use a

 

performed over the network behaving in the

End

Ö

network diagnostic utility to identify the network

 

normal and expected manner?

 

 

problem.

 

 

 

 

 

„Cannot print with SMB print

Problem Description

When trying to print a document using an SMB connection, the job cannot be printed and such messages continuously appear as “No more connections can be made to this remote computer” or “Your file could not be printed due to an error”.

Corrective Action

SMB print is supposed to be utilized in a small network. If you can use Windows 2000, Windows XP, Windows Vista, Windows Server 2003, or Windows Server 2008 as a print server, printing via the Windows Print Server is recommended. If you cannot use the Windows Print Server in your network, use LPR print instead.

„Cannot print properly with AppleTalk print

Problem Description

yText will be printed as stripe lines when printing an email message.

ySome text is not printed in a document.

yWhen printing from a web browser, the web page is not printed in spite of the print job being sent to the equipment.

Corrective Action

If the errors above occur with AppleTalk print, use LPR print instead.

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Contents Troubleshooting Guide Page Preface „ How to read this manual ‰ Symbols in this manual‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning Regular Maintenance Contents Clearing a Paper Jam Cleaning the Hole Punch Dust BinClearing a Staple Jam Replacing a Toner CartridgeMessages Displayed on the Touch Panel Message Problem Description Corrective ActionChange Drawer to Correct Error Codes „ Locating a paper jam Clearing a Paper Jam‰ Tips on removing the jammed paper „ Clearing a paper jamClear the paper jam After clearing the jam, close all the opened covers„ Paper jam in the Reversing Automatic Document Feeder Lower ‰ If paper jams occur frequentlyClose the Reversing Automatic Document Feeder „ Paper jam in the Reversing Automatic Document Feeder UpperClose the transport guide „ Paper jam in the bypass trayUnder the guide plate Lower the original feeder tray Close the upper cover„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Open the paper feed cover „ Paper jam inside of the equipmentConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting Presspanel. the User Functions button on the control ‰ Jam when making copies or prints using a drawerClearing a Paper Jam ‰ Jam when printing from the FAX ‰ Jam when making copies or prints using the bypass trayTurn off the main power switch Drawer button on the touch panel Remove any jammed staples with something sharp Clearing a Staple JamClose the front cover of the finisher „ Staple jam in the Saddle Stitch Finisher MJ-1029Lower the guide while holding the knob „ Staple jam in the saddle stitch unit Fit the staple cartridges Remove the jammed staplesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Close the lower cover of the Saddle Stitch Finisher Fit the new cartridgesCleaning the Hole Punch Dust Bin Page Copying Problems Troubleshooting for CopyingProblem Description Cause Corrective Action Copying ProblemsCopying Problems Page Printer Driver Problems Print Job ProblemsNetwork Connection Problems Client Problems„ Clearing print job errors Print Job ProblemsTo print by setting suitable-size paper in the drawer Problem Description „ Cannot print port setting problems Printer Driver Problems„ Command line options not processed „ Retrieval of printer configuration failed„ Cannot print a job as expected using PS3 printer driver „ Cannot print with SMB print Network Connection Problems„ Cannot print properly with AppleTalk print „ Checking the client status Client Problems„ Startup page not printed Hardware Problems„ Print jobs not output Page Scanning Problems Troubleshooting for Scanning„ Cannot E-mail my scans Scanning Problems„ Cannot find the data saved in the shared folder Filing Web Utility Problems Troubleshooting for e-Filing„ e-Filing Web Utility terminates the session Filing Web Utility Problems„ Numerous sub windows repeatedly appear Message Corrective Action „ Error messagesFiling Web Utility Problems Printing Problems Network Related Ldap Search and Authentication ProblemsNetwork Fax N/W-Fax Driver Problems Locating the Equipment in the Network„ Cannot locate the equipment in the network Locating the Equipment in the Network„ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command„ Ldap authentication takes a long time Ldap Search and Authentication ProblemsPrinting Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment„ UNIX/Linux environment „ Macintosh environmentNetwork Fax N/W-Fax Driver Problems ‰ This port is currently in use ‰ Problem with the current printer setup‰ Fax transmission cannot be performed with a cover sheet Checking the Equipment Status Error Messages Error CodesPrinter Error Hardware Status Icons on TopAccess Device TabPaper Empty TopAccess Message Corrective Action Error MessagesDocuments in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error CodesA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If Regular Maintenance When You Think Something Is Wrong With the Equipment„ General operations When You Think Something Is Wrong With the EquipmentGuide „ Originals and paperScanning area surface of the long rectangular glass Regular MaintenanceIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems
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