Toshiba 655, 855, 755, 555 manual Save as File

Page 94

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Code

Problem Description

Corrective Action

 

 

 

 

SMTP authentication error

Confirm that the login name and password are correct.

2C71

 

If SSL is enabled, make sure that the SSL port number

 

 

is correctly set.

 

 

 

2C72

POP Before SMTP error

Confirm that the POP Before SMTP settings and POP3

 

settings are correct.

 

 

 

 

 

2C80

Failed to process received Email job

Ask your administrator whether the Internet Fax

 

Received Forward is set.

 

 

 

 

 

2C81

Failed to process received Fax job

Ask your administrator whether the Fax Received

 

Forward is set.

 

 

 

 

 

2CC0

Job canceled

(Job was canceled.)

 

 

 

2CC1

Power failure occurred

Make sure that the power cable is connected properly

 

and it is inserted securely. Resend the job.

 

 

 

 

 

Save as File

 

 

 

 

 

2D10, 2D12,

Illegal Job status

Turn the power OFF and then back ON. Retry the scan.

2D13,

 

If the error still occurs, contact your service

2D20-2D22

 

representative.

 

 

 

2D11

Not enough memory for saving the scan job

Wait for a while and retry the job. If the error still occurs,

 

turn the power OFF and then back ON and retry it.

 

 

 

 

 

 

An internal error occurred

Turn the power OFF and then back ON, and retry the

2D14

 

job. If the error still occurs, contact your service

 

 

representative.

 

 

 

2D15

Exceeding maximum file capacity

Divide the file into several files, or retry in a single-page

 

format.

 

 

 

 

 

 

Failed to create directory

Make sure that the access privilege to the storage

 

 

directory is writable and also the disk in the directory

 

 

has enough space, and then retry the job. If more than

2D30

 

one job is performed simultaneously, the error may

 

occur because the disk temporarily runs out of space. In

 

 

 

 

this case, wait for a while and retry the job. If the error

 

 

still occurs, turn the power OFF and then back ON, and

 

 

then retry it.

 

 

 

 

Failed to create file

Make sure that the access privilege to the storage

 

 

directory is writable and also the disk in the directory

 

 

has enough space, and then retry the job. If more than

2D31, 2D33

 

one job is performed simultaneously, the error may

 

occur because the disk temporarily runs out of space. In

 

 

 

 

this case, wait for a while and retry the job. If the error

 

 

still occurs, turn the power OFF and then back ON, and

 

 

then retry it.

 

 

 

 

Failed to delete file

Make sure that the access privilege to the storage

2D32

 

directory is writable and then retry the job. If the error

 

still occurs, turn the power OFF and then back ON, and

 

 

 

 

then retry it.

 

 

 

 

Failed to convert image file format

When this error occurs by converting the Slim PDF

 

 

format, retry the scan. If the error still occurs, specify

 

 

the general PDF format.

2D40

 

When this error occurs by converting other than the

 

 

Slim PDF format, turn the power OFF and then back

 

 

ON. Then retry the scan. If the error still occurs, contact

 

 

your service representative.

 

 

 

2D43

Encryption error. Failed to create a file

If the error still occurs after retrying, turn the power OFF

 

and then back ON. Then retry it.

 

 

 

 

 

 

Creating a file was not allowed.

Creating an unencrypted file was not allowed.

2D44

 

Configure the encryption settings and retry the failed

 

job.

 

 

 

 

To create an unencrypted file, consult the administrator.

 

 

 

 

Failed to copy file

Turn the power OFF and then back ON. Retry the scan.

2D60

 

If the error still occurs, contact your service

 

 

representative.

 

 

 

92 Error Codes

Page 93 Page 95
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Contents Troubleshooting Guide Page ‰ Screens „ How to read this manual ‰ Symbols in this manualPreface ‰ TrademarksPage Contents Troubleshooting for Scanning Regular Maintenance Contents Clearing a Staple Jam Cleaning the Hole Punch Dust BinClearing a Paper Jam Replacing a Toner CartridgeMessage Problem Description Corrective Action Messages Displayed on the Touch PanelChange Drawer to Correct Error Codes Clearing a Paper Jam „ Locating a paper jamClear the paper jam „ Clearing a paper jam‰ Tips on removing the jammed paper After clearing the jam, close all the opened covers‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document Feeder Lower„ Paper jam in the Reversing Automatic Document Feeder Upper Close the Reversing Automatic Document FeederUnder the guide plate „ Paper jam in the bypass trayClose the transport guide Lower the original feeder tray Close the upper cover„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam „ Paper jam inside of the equipment Open the paper feed coverConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Presspanel. the User Functions button on the controlClearing a Paper Jam ‰ Jam when printing from the FAX ‰ Jam when making copies or prints using the bypass trayTurn off the main power switch Drawer button on the touch panel Clearing a Staple Jam Remove any jammed staples with something sharp„ Staple jam in the Saddle Stitch Finisher MJ-1029 Close the front cover of the finisherLower the guide while holding the knob „ Staple jam in the saddle stitch unit Remove the jammed staples Fit the staple cartridgesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Fit the new cartridges Close the lower cover of the Saddle Stitch FinisherCleaning the Hole Punch Dust Bin Page Troubleshooting for Copying Copying ProblemsCopying Problems Problem Description Cause Corrective ActionCopying Problems Page Network Connection Problems Print Job ProblemsPrinter Driver Problems Client ProblemsPrint Job Problems „ Clearing print job errorsTo print by setting suitable-size paper in the drawer Problem Description „ Command line options not processed Printer Driver Problems„ Cannot print port setting problems „ Retrieval of printer configuration failed„ Cannot print a job as expected using PS3 printer driver „ Cannot print with SMB print Network Connection Problems„ Cannot print properly with AppleTalk print Client Problems „ Checking the client status„ Startup page not printed Hardware Problems„ Print jobs not output Page Troubleshooting for Scanning Scanning Problems„ Cannot E-mail my scans Scanning Problems„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility Problems„ e-Filing Web Utility terminates the session Filing Web Utility Problems„ Numerous sub windows repeatedly appear „ Error messages Message Corrective ActionFiling Web Utility Problems Network Fax N/W-Fax Driver Problems Ldap Search and Authentication ProblemsPrinting Problems Network Related Locating the Equipment in the NetworkLocating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environmentNetwork Fax N/W-Fax Driver Problems ‰ This port is currently in use ‰ Problem with the current printer setup‰ Fax transmission cannot be performed with a cover sheet Error Messages Error Codes Checking the Equipment StatusHardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When You Think Something Is Wrong With the Equipment Regular MaintenanceWhen You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper GuideRegular Maintenance Scanning area surface of the long rectangular glassIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems
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