Toshiba 555, 855, 755, 655 manual Change Drawer to Correct

Page 11

1 TROUBLESHOOTING FOR THE HARDWARE

Message

Problem Description

 

 

Corrective Action

 

 

 

Saving energy Press START button

The equipment has entered into the

Press any of the [START], [COPY], [e-FILING],

 

energy saving mode since it has not

[SCAN], [PRINT], [FAX] and [ENERGY SAVER]

 

been used for a certain time.

buttons to clear the energy saving mode.

 

 

 

CHANGE DRAWER TO CORRECT

No paper suitable for the original is

Place the suitable size paper for the original in the

PAPER SIZE

set.

drawer.

 

 

 

 

The size of the original is not detected

Replace the original while aligning the side guides of

 

correctly because the original is sent

the Reversing Automatic Document Feeder to its

 

from the Reversing Automatic

width so that it will be placed straight.

 

Document Feeder at a skew.

If you do not want the equipment strictly to distinguish

 

 

A4 and LT, or A3 and LD at the scanning of the

 

 

original, contact your service technician or service

 

 

representative.

 

 

 

Time for periodic maintenance

The equipment requires inspection

Contact your service representative for maintenance.

 

and maintenance by a service

 

 

 

 

technician.

 

 

 

 

 

 

POWER FAILURE

A job was interrupted by a power

The print or fax job may be incomplete. Press [JOB

 

failure or some other reason.

STATUS] to check whether any jobs are unfinished.

 

 

To clear the messages, press the [FUNCTION

 

 

CLEAR] button twice.

 

 

 

ERASING DATA

The Data Overwrite Enabler is

This message is displayed if the Data Overwrite

 

clearing the data.

Enabler (optional) is installed. You can operate the

 

 

equipment while the message is displayed.

 

 

 

Check paper size setting on control

Paper jam has occurred because of a

Register the paper size correctly. Just releasing the

panel for Bypass

mismatch between the paper size

paper jam does not prevent another paper jam.

 

placed in the bypass tray and the size

P.26 “Clearing paper jams caused by a wrong

 

registered for the bypass tray in the

paper size setting”

 

equipment.

 

 

 

 

 

 

Set the paper on the bypass tray

The paper placed on the bypass tray

Remove the jammed paper and set the paper again.

again.

jammed.

 

 

 

 

 

 

Check the direction or size of the

The direction or the size of the paper

Check the direction and the size of the paper and then

paper on the bypass tray and press

placed on the bypass tray is incorrect.

replace it on the bypass tray.

START

 

 

 

 

 

 

 

Reboot the machine

An error has occurred in the

Rebooting the equipment may correct the error. To

 

equipment and it stopped normal

reboot the equipment, turn the main power switch off

 

operation.

and then on.

 

 

 

Toner near Empty

Toner is running out.

Prepare a new toner cartridge.

 

 

 

 

 

 

 

 

 

 

 

 

y Replace a toner cartridge after the message

 

 

 

“Install new toner cartridge” is displayed.

 

 

 

y If you replace a toner cartridge with a new one

 

 

 

while some toner is still left, make sure to

 

 

 

clear the counter. This is necessary for the

 

 

 

equipment to display the next “Toner near

 

 

 

Empty” message at the proper time. For the

 

 

 

procedure, see below.

 

 

 

P.40 “Replacing a “Near Empty” toner

 

 

 

cartridge”

 

 

 

Open the toner cover

No toner is left.

Open the toner cover and replace the toner cartridge

Install new toner cartridge

 

with a new one.

 

 

(About another 2000 copies can be made after this

 

 

message appears. The number varies depending on

 

 

the conditions of copying.)

 

 

P.37 “Replacing a Toner Cartridge”

 

 

 

Please Empty Hole Punch Waste

The Hole Punch Unit dust bin is full.

Remove the paper punchings.

 

 

P.47 “Cleaning the Hole Punch Dust Bin”

 

 

 

The number of originals exceeds the

The number of image scanning

To print out the data for the originals stored (scanned)

limit

exceeded the maximum (about 2000

until the message appeared, press [YES] on the touch

Will you copy stored originals?

in A4 or LT).

panel. To delete the stored data, press [NO].

 

 

 

Not enough Work Space to store

Internal memory available ran out

To print out the data for the originals stored (scanned)

originals

while scanning.

until the message appeared, press [YES] on the touch

Will you print out stored originals?

 

panel. To delete the stored data, press [NO].

 

 

 

 

 

Messages Displayed on the Touch Panel 9

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Contents Troubleshooting Guide Page ‰ Trademarks „ How to read this manual ‰ Symbols in this manualPreface ‰ ScreensPage Contents Troubleshooting for Scanning Regular Maintenance Contents Replacing a Toner Cartridge Cleaning the Hole Punch Dust BinClearing a Paper Jam Clearing a Staple JamMessages Displayed on the Touch Panel Message Problem Description Corrective ActionChange Drawer to Correct Error Codes „ Locating a paper jam Clearing a Paper JamAfter clearing the jam, close all the opened covers „ Clearing a paper jam‰ Tips on removing the jammed paper Clear the paper jam„ Paper jam in the Reversing Automatic Document Feeder Lower ‰ If paper jams occur frequentlyClose the Reversing Automatic Document Feeder „ Paper jam in the Reversing Automatic Document Feeder UpperLower the original feeder tray Close the upper cover „ Paper jam in the bypass trayClose the transport guide Under the guide plate„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Open the paper feed cover „ Paper jam inside of the equipmentConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting Presspanel. the User Functions button on the control ‰ Jam when making copies or prints using a drawerClearing a Paper Jam Turn off the main power switch ‰ Jam when making copies or prints using the bypass tray‰ Jam when printing from the FAX Drawer button on the touch panel Remove any jammed staples with something sharp Clearing a Staple JamClose the front cover of the finisher „ Staple jam in the Saddle Stitch Finisher MJ-1029Lower the guide while holding the knob „ Staple jam in the saddle stitch unit Fit the staple cartridges Remove the jammed staplesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Close the lower cover of the Saddle Stitch Finisher Fit the new cartridgesCleaning the Hole Punch Dust Bin Page Copying Problems Troubleshooting for CopyingProblem Description Cause Corrective Action Copying ProblemsCopying Problems Page Client Problems Print Job ProblemsPrinter Driver Problems Network Connection Problems„ Clearing print job errors Print Job ProblemsTo print by setting suitable-size paper in the drawer Problem Description „ Retrieval of printer configuration failed Printer Driver Problems„ Cannot print port setting problems „ Command line options not processed„ Cannot print a job as expected using PS3 printer driver „ Cannot print properly with AppleTalk print Network Connection Problems„ Cannot print with SMB print „ Checking the client status Client Problems„ Print jobs not output Hardware Problems„ Startup page not printed Page Scanning Problems Troubleshooting for Scanning„ Cannot find the data saved in the shared folder Scanning Problems„ Cannot E-mail my scans Filing Web Utility Problems Troubleshooting for e-Filing„ Numerous sub windows repeatedly appear Filing Web Utility Problems„ e-Filing Web Utility terminates the session Message Corrective Action „ Error messagesFiling Web Utility Problems Locating the Equipment in the Network Ldap Search and Authentication ProblemsPrinting Problems Network Related Network Fax N/W-Fax Driver Problems„ Cannot locate the equipment in the network Locating the Equipment in the Network„ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command„ Ldap authentication takes a long time Ldap Search and Authentication ProblemsPrinting Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment„ UNIX/Linux environment „ Macintosh environmentNetwork Fax N/W-Fax Driver Problems ‰ Fax transmission cannot be performed with a cover sheet ‰ Problem with the current printer setup‰ This port is currently in use Checking the Equipment Status Error Messages Error CodesPrinter Error Hardware Status Icons on TopAccess Device TabPaper Empty TopAccess Message Corrective Action Error MessagesDocuments in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error CodesA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If Regular Maintenance When You Think Something Is Wrong With the Equipment„ General operations When You Think Something Is Wrong With the EquipmentGuide „ Originals and paperScanning area surface of the long rectangular glass Regular MaintenanceIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems
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