Toshiba 555, 855, 755, 655 manual Network Fax N/W-Fax Driver Problems

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6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

Network Fax (N/W-Fax) Driver Problems

This section describes the troubleshooting for the Network Fax (N/W-Fax) driver.

„N/W-Fax Driver Installation Error Messages

For information on the installation of the N/W-Fax driver, refer to the Software Installation Guide.

‰Setup needs to copy Windows NT files

Problem description

The wrong port type was selected from the Printer Ports dialog.

Corrective action

1.Click Cancel until the Add Printer Wizard terminates.

2.Select [Add Printer]*1 from the [File] menu in the Printers folder to start the Add Printer Wizard, and then perform the installation again.

*1 Double-click the [Add Printer] icon for Windows 2000.

3. When the screen for selecting a port is displayed, select [Local port] to add a printer.

‰Client software CD now required

Problem description

When adding a new printer driver, the end user did not choose the Have Disk option; instead, the user selected the printer name from the Add Printer list.

Corrective action

1.Cancel the Add Printer Wizard.

2.Select [Add Printer]*2 from the [File] menu in the printer folder to start the Add Printer Wizard, and perform the installation again.

*2 Double-click the [Add Printer] icon for Windows 2000.

3.When the screen for selecting a printer is displayed, select [Have Disk].

4.Select [Use Existing Driver] to add another copy of an existing driver or browse to the subdirectory that contains the appropriate *.inf file.

‰File *.DRV on client CD could not be found

Problem description

When adding a new printer driver, the user did not choose the Have Disk option but selected the printer name from the Add Printer list.

Corrective action

1.Cancel the Add Printer Wizard.

2.Select [Add Printer]*3 from the [File] menu in the printer folder to start the Add Printer Wizard, and perform the installation again.

*3 Double-click the [Add Printer] icon for Windows 2000.

3.When the screen for selecting a printer is displayed, select [Have Disk].

4.Browse to the subdirectory that contains the appropriate *.inf file.

‰Location does not contain information about your hardware

Problem description

The path to the *.inf file selected during driver installation is too far away. In other words, there are too many characters in the directory path.

Corrective action

Copy the directory containing the *.inf file to the local drive and resume installation.

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Contents Troubleshooting Guide Page ‰ Trademarks „ How to read this manual ‰ Symbols in this manualPreface ‰ ScreensPage Contents Troubleshooting for Scanning Regular Maintenance Contents Replacing a Toner Cartridge Cleaning the Hole Punch Dust BinClearing a Paper Jam Clearing a Staple JamMessages Displayed on the Touch Panel Message Problem Description Corrective ActionChange Drawer to Correct Error Codes „ Locating a paper jam Clearing a Paper JamAfter clearing the jam, close all the opened covers „ Clearing a paper jam‰ Tips on removing the jammed paper Clear the paper jam„ Paper jam in the Reversing Automatic Document Feeder Lower ‰ If paper jams occur frequentlyClose the Reversing Automatic Document Feeder „ Paper jam in the Reversing Automatic Document Feeder UpperLower the original feeder tray Close the upper cover „ Paper jam in the bypass trayClose the transport guide Under the guide plate„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Open the paper feed cover „ Paper jam inside of the equipmentConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting Presspanel. the User Functions button on the control ‰ Jam when making copies or prints using a drawerClearing a Paper Jam ‰ Jam when printing from the FAX ‰ Jam when making copies or prints using the bypass trayTurn off the main power switch Drawer button on the touch panel Remove any jammed staples with something sharp Clearing a Staple JamClose the front cover of the finisher „ Staple jam in the Saddle Stitch Finisher MJ-1029Lower the guide while holding the knob „ Staple jam in the saddle stitch unit Fit the staple cartridges Remove the jammed staplesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Close the lower cover of the Saddle Stitch Finisher Fit the new cartridgesCleaning the Hole Punch Dust Bin Page Copying Problems Troubleshooting for CopyingProblem Description Cause Corrective Action Copying ProblemsCopying Problems Page Client Problems Print Job ProblemsPrinter Driver Problems Network Connection Problems„ Clearing print job errors Print Job ProblemsTo print by setting suitable-size paper in the drawer Problem Description „ Retrieval of printer configuration failed Printer Driver Problems„ Cannot print port setting problems „ Command line options not processed„ Cannot print a job as expected using PS3 printer driver „ Cannot print with SMB print Network Connection Problems„ Cannot print properly with AppleTalk print „ Checking the client status Client Problems„ Startup page not printed Hardware Problems„ Print jobs not output Page Scanning Problems Troubleshooting for Scanning„ Cannot E-mail my scans Scanning Problems„ Cannot find the data saved in the shared folder Filing Web Utility Problems Troubleshooting for e-Filing„ e-Filing Web Utility terminates the session Filing Web Utility Problems„ Numerous sub windows repeatedly appear Message Corrective Action „ Error messagesFiling Web Utility Problems Locating the Equipment in the Network Ldap Search and Authentication ProblemsPrinting Problems Network Related Network Fax N/W-Fax Driver Problems„ Cannot locate the equipment in the network Locating the Equipment in the Network„ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command„ Ldap authentication takes a long time Ldap Search and Authentication ProblemsPrinting Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment„ UNIX/Linux environment „ Macintosh environmentNetwork Fax N/W-Fax Driver Problems ‰ This port is currently in use ‰ Problem with the current printer setup‰ Fax transmission cannot be performed with a cover sheet Checking the Equipment Status Error Messages Error CodesPrinter Error Hardware Status Icons on TopAccess Device TabPaper Empty TopAccess Message Corrective Action Error MessagesDocuments in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error CodesA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If Regular Maintenance When You Think Something Is Wrong With the Equipment„ General operations When You Think Something Is Wrong With the EquipmentGuide „ Originals and paperScanning area surface of the long rectangular glass Regular MaintenanceIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems
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