Toshiba 655, 855, 755, 555 manual „ Macintosh environment, „ UNIX/Linux environment

Page 78

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

„Macintosh environment

No.

Check...

Yes

No

Corrective Action

 

 

 

 

 

1

Is AppleTalk enabled on the equipment?

Next Step

Ö

Enable AppleTalk.

 

 

Ø

 

 

 

 

 

 

 

 

 

 

2

Are the IP address properties correctly set?

Next Step

Ö

Set up the IP address correctly.

 

 

Ø

 

 

 

 

 

 

 

 

 

 

3

Is the equipment available in the Chooser when

Next Step

Ö

Make sure that the AppleTalk zone is supported

 

you click the LaserWriter 8 printer icon?

Ø

by the Macintosh client.

 

 

 

 

 

 

 

4

Can you access any other network device from

Next Step

 

Refer to your Macintosh networking

 

the Macintosh computer?

Ö

documentation or contact Macintosh technical

 

Ø

 

 

 

support.

 

 

 

 

 

 

 

 

 

5

Can another Macintosh computer on the network

 

 

Refer to your Macintosh networking

 

print to the equipment? If so, compare the settings

End

Ö

documentation or contact Macintosh technical

 

to determine which need to be changed to support

support.

 

 

 

 

print from this machine.

 

 

 

 

 

 

 

 

„UNIX/Linux environment

No.

Check...

Yes

No

Corrective Action

 

 

 

 

 

1

Are the IP address properties correctly set?

Next Step

Ö

Set up the IP address correctly.

 

 

Ø

 

 

 

 

 

 

 

 

 

 

2

Is the LPR/LPD print correctly set?

Next Step

Ö

Set up the LPD print service correctly.

 

 

Ø

 

 

 

 

 

 

 

 

 

 

3

Did you successfully install the UNIX/Linux filters?

Next Step

Ö

Refer to the Software Installation Guide to

 

 

Ø

install UNIX/Linux filters.

 

 

 

 

 

 

 

 

4

Did you successfully create and set up a print

Next Step

Ö

Refer to the Software Installation Guide to

 

queue?

Ø

configure the print queue.

 

 

 

 

 

 

 

5

Can you print to the equipment using LPD as the

 

 

Set up UNIX/Linux access for the equipment to

 

root?

Next Step

Ö

enable other users to print from the Bourne shell.

 

 

Ø

Refer to your UNIX/Linux documentation for more

 

 

 

 

 

 

 

information.

 

 

 

 

 

6

Can you ping the equipment from your computer?

 

 

Try a remote ping from another server. If you can

 

 

Next Step

Ö

reach the equipment from that server, check for

 

 

Ø

conflicts between the equipment and your current

 

 

 

 

 

 

 

network segment.

 

 

 

 

 

7

Is the LP Daemon functioning?

Next Step

Ö

Reload Daemon or restart the system.

 

 

Ø

 

 

 

 

 

 

 

 

 

 

8

Can you print with the equipment?

End

Ö

Contact your service representative.

 

 

 

 

 

76 Printing Problems (Network Related)

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Contents Troubleshooting Guide Page ‰ Screens „ How to read this manual ‰ Symbols in this manualPreface ‰ TrademarksPage Contents Troubleshooting for Scanning Regular Maintenance Contents Clearing a Staple Jam Cleaning the Hole Punch Dust BinClearing a Paper Jam Replacing a Toner CartridgeMessage Problem Description Corrective Action Messages Displayed on the Touch PanelChange Drawer to Correct Error Codes Clearing a Paper Jam „ Locating a paper jamClear the paper jam „ Clearing a paper jam‰ Tips on removing the jammed paper After clearing the jam, close all the opened covers‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document Feeder Lower„ Paper jam in the Reversing Automatic Document Feeder Upper Close the Reversing Automatic Document FeederUnder the guide plate „ Paper jam in the bypass trayClose the transport guide Lower the original feeder tray Close the upper cover„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam „ Paper jam inside of the equipment Open the paper feed coverConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Presspanel. the User Functions button on the controlClearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAXTurn off the main power switch Drawer button on the touch panel Clearing a Staple Jam Remove any jammed staples with something sharp„ Staple jam in the Saddle Stitch Finisher MJ-1029 Close the front cover of the finisherLower the guide while holding the knob „ Staple jam in the saddle stitch unit Remove the jammed staples Fit the staple cartridgesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Fit the new cartridges Close the lower cover of the Saddle Stitch FinisherCleaning the Hole Punch Dust Bin Page Troubleshooting for Copying Copying ProblemsCopying Problems Problem Description Cause Corrective ActionCopying Problems Page Network Connection Problems Print Job ProblemsPrinter Driver Problems Client ProblemsPrint Job Problems „ Clearing print job errorsTo print by setting suitable-size paper in the drawer Problem Description „ Command line options not processed Printer Driver Problems„ Cannot print port setting problems „ Retrieval of printer configuration failed„ Cannot print a job as expected using PS3 printer driver Network Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print Client Problems „ Checking the client statusHardware Problems „ Startup page not printed„ Print jobs not output Page Troubleshooting for Scanning Scanning ProblemsScanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility ProblemsFiling Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear „ Error messages Message Corrective ActionFiling Web Utility Problems Network Fax N/W-Fax Driver Problems Ldap Search and Authentication ProblemsPrinting Problems Network Related Locating the Equipment in the NetworkLocating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environmentNetwork Fax N/W-Fax Driver Problems ‰ Problem with the current printer setup ‰ This port is currently in use‰ Fax transmission cannot be performed with a cover sheet Error Messages Error Codes Checking the Equipment StatusHardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When You Think Something Is Wrong With the Equipment Regular MaintenanceWhen You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper GuideRegular Maintenance Scanning area surface of the long rectangular glassIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems
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