Toshiba 755, 855, 655, 555 manual „ Error messages, Message Corrective Action

Page 69

5 TROUBLESHOOTING FOR e-Filing

„Error messages

See the table below to troubleshoot the problem if a message appears.

Message

Corrective Action

 

 

Internal error occurred. Please restart e-Filing.

Turn OFF and then ON the power of the equipment and then try

 

again. If the error message is still displayed, contact your system

 

administrator or contact your dealer for support.

 

 

Your e-Filing Session has Timed Out. Please Restart.

Exit from e-Filing and change the session timer setting to be

 

longer on the Setup page of the TopAccess Administrator mode.

 

Then restart it.

 

 

The items have been modified.

The items are currently being modified by another user. Try again

 

after the other user has finished modifying the items.

 

 

Cannot start e-Filing Session. The Disk is Full.

Erase the unnecessary data from the Control Panel. For

 

instructions on how to delete data from the Control Panel, refer to

 

the e-Filing Guide.

 

 

Cannot create a Box. The Disk is full.

Erase unnecessary data using the administrative function or

 

deleting the data in boxes for making hard disk space.

 

 

Cannot create a Folder. The Disk is full.

Erase unnecessary data using the administrative function or

 

deleting the data in boxes for making hard disk space.

 

 

Cannot edit the Document. The Disk is full.

Erase unnecessary data using the administrative function or

 

deleting the data in boxes for making hard disk space.

 

 

Cannot insert Page. The Disk is full.

Erase unnecessary data using the administrative function or

 

deleting the data in boxes for making hard disk space.

 

 

Cannot archive Documents. The Disk is full.

Erase unnecessary data using the administrative function or

 

deleting the data in boxes for making hard disk space.

 

 

Cannot upload archived file. The Disk is full.

Erase unnecessary data using the administrative function or

 

deleting the data in boxes for making hard disk space.

 

 

Cut failed. Disk is full.

Erase unnecessary data using the administrative function or

 

deleting the data in boxes for making hard disk space.

 

 

Copy failed. Disk is full.

Erase unnecessary data using the administrative function or

 

deleting the data in boxes for making hard disk space.

 

 

Paste failed. Disk is full.

Erase unnecessary data using the administrative function or

 

deleting the data in boxes for making hard disk space.

 

 

Save failed. Disk is full.

Erase unnecessary data using the administrative function or

 

deleting the data in boxes for making hard disk space.

 

 

Cannot create a Folder. Maximum number of folders has been

Delete unnecessary folders and create a new folder. You can

reached.

create up to 100 folders in each box.

 

 

Cannot create a document. Maximum number of documents has

Delete unnecessary documents and create a new document. You

been reached.

can create up to 400 documents in each box and folder.

 

 

Cannot insert Page. Maximum number of pages has been

Delete unnecessary pages and insert a new page. A document

reached.

can contain up to 200 pages.

 

 

Paste failed. Maximum number of page range is reached.

Delete unnecessary pages and paste pages in the document. A

 

document can contain up to 200 pages.

 

 

Cut failed. The items have been deleted or modified.

Refresh the page and make sure that the item was deleted or is

 

currently being modified.

 

 

Copy failed. The items have been deleted or modified.

Refresh the page and make sure that the item was deleted or is

 

currently being modified.

 

 

Paste failed. The items have been deleted or modified.

Refresh the page and make sure that the item was deleted or is

 

currently being modified.

 

 

Delete failed. The items have been deleted or modified.

Refresh the page and make sure that the item was deleted or is

 

currently being modified.

 

 

Please enter valid password.

Enter the correct password.

 

 

A folder with the name you specified already exists. Please try

Use a name that does not exist in the box.

again.

 

 

 

Another user has been archiving or uploading. Please try again

The document is being archived or uploaded by another user. Try

later.

again after the other user has finished archiving or uploading.

 

 

The Maximum Possible Archive Size exceed. Archiving is not

An archive file larger than 2 GB cannot be created. Make sure

Possible.

that the archive file will be less than 2 GB by archiving smaller

 

groups of files instead of a large one.

 

 

The Box cannot be erased. A document contained in Box is being

A document contained in the box is being used by another user.

used.

Try again after the other user has finished using the document.

 

 

e-Filing Web Utility Problems 67

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Contents Troubleshooting Guide Page Preface „ How to read this manual ‰ Symbols in this manual‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning Regular Maintenance Contents Clearing a Paper Jam Cleaning the Hole Punch Dust BinClearing a Staple Jam Replacing a Toner CartridgeMessages Displayed on the Touch Panel Message Problem Description Corrective ActionChange Drawer to Correct Error Codes „ Locating a paper jam Clearing a Paper Jam‰ Tips on removing the jammed paper „ Clearing a paper jamClear the paper jam After clearing the jam, close all the opened covers„ Paper jam in the Reversing Automatic Document Feeder Lower ‰ If paper jams occur frequentlyClose the Reversing Automatic Document Feeder „ Paper jam in the Reversing Automatic Document Feeder UpperClose the transport guide „ Paper jam in the bypass trayUnder the guide plate Lower the original feeder tray Close the upper cover„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Open the paper feed cover „ Paper jam inside of the equipmentConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting Presspanel. the User Functions button on the control ‰ Jam when making copies or prints using a drawerClearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAXTurn off the main power switch Drawer button on the touch panel Remove any jammed staples with something sharp Clearing a Staple JamClose the front cover of the finisher „ Staple jam in the Saddle Stitch Finisher MJ-1029Lower the guide while holding the knob „ Staple jam in the saddle stitch unit Fit the staple cartridges Remove the jammed staplesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Close the lower cover of the Saddle Stitch Finisher Fit the new cartridgesCleaning the Hole Punch Dust Bin Page Copying Problems Troubleshooting for CopyingProblem Description Cause Corrective Action Copying ProblemsCopying Problems Page Printer Driver Problems Print Job ProblemsNetwork Connection Problems Client Problems„ Clearing print job errors Print Job ProblemsTo print by setting suitable-size paper in the drawer Problem Description „ Cannot print port setting problems Printer Driver Problems„ Command line options not processed „ Retrieval of printer configuration failed„ Cannot print a job as expected using PS3 printer driver Network Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print „ Checking the client status Client ProblemsHardware Problems „ Startup page not printed„ Print jobs not output Page Scanning Problems Troubleshooting for ScanningScanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Filing Web Utility Problems Troubleshooting for e-FilingFiling Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear Message Corrective Action „ Error messagesFiling Web Utility Problems Printing Problems Network Related Ldap Search and Authentication ProblemsNetwork Fax N/W-Fax Driver Problems Locating the Equipment in the Network„ Cannot locate the equipment in the network Locating the Equipment in the Network„ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command„ Ldap authentication takes a long time Ldap Search and Authentication ProblemsPrinting Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment„ UNIX/Linux environment „ Macintosh environmentNetwork Fax N/W-Fax Driver Problems ‰ Problem with the current printer setup ‰ This port is currently in use‰ Fax transmission cannot be performed with a cover sheet Checking the Equipment Status Error Messages Error CodesPrinter Error Hardware Status Icons on TopAccess Device TabPaper Empty TopAccess Message Corrective Action Error MessagesDocuments in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error CodesA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If Regular Maintenance When You Think Something Is Wrong With the Equipment„ General operations When You Think Something Is Wrong With the EquipmentGuide „ Originals and paperScanning area surface of the long rectangular glass Regular MaintenanceIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems
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