Toshiba 855, 755, 655, 555 manual Perform the print with the administrator’s password. If

Page 96

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Code

Problem Description

Corrective Action

 

 

 

 

Insufficient Memory.

Turn the power OFF and then back ON. Retry the scan.

2B90

 

If the error still occurs, contact your service

 

 

representative.

 

 

 

 

Invalid Box password specified.

Make sure that the password is correct and retry the

 

 

scan, or reset the password and retry the scan. When

 

 

this error occurs for the print of the data in the e-Filing,

2BA0

 

perform the print with the administrator’s password. If

 

 

the recovery is still not completed or in case of invalid

 

 

password for the operation other printing (opening the

 

 

file, etc.), contact your service representative.

 

 

 

2BA1

Incorrect paper size or color mode

This size or color mode is not supported by e-Filing.

 

Check the paper size or color mode.

 

 

 

 

 

2BB0

Job canceled

(Job was canceled.)

 

 

 

2BB1

Power failure occurred

Make sure that the power cable is connected properly

 

and it is inserted securely. Resend the job.

 

 

 

 

 

 

System fatal error.

Turn the power OFF and then back ON. Retry the scan.

2BC0

 

If the error still occurs, contact your service

 

 

representative.

 

 

 

 

Failed to acquire resource.

Turn the power OFF and then back ON. Retry the scan.

2BC1

 

If the error still occurs, contact your service

 

 

representative.

 

 

 

2BD0

Power failure occurred during restoring.

Make sure that the power cable is connected properly

 

and it is inserted securely. Resend the job.

 

 

 

 

 

2BE0

Failed to obtain the machine parameters.

Turn the power OFF and then back ON. Retry the scan.

 

 

 

2BF0

Reached the maximum number of pages.

Reduce the pages and print again.

 

 

 

2BF1

Reached the maximum number of documents.

Delete the documents from the boxes or folders.

 

 

 

2BF2

Reached the maximum number of folders.

Delete the folders from the boxes.

 

 

 

Network Settings

 

 

 

 

 

 

Syntax error, command unrecognized

Check whether the Terminal mail address and

2500

 

Destination mail address are correct. Check whether

 

the mail server is operating properly. Turn the power

 

 

 

 

OFF and then back ON. Perform the job in error again.

 

 

 

 

Syntax error in parameters or arguments

Check whether the mail server is operating properly.

2501

 

Turn the power OFF and then back ON.

 

Perform the job in error again. If the error still occurs,

 

 

 

 

contact your service representative.

 

 

 

 

Bad sequence of commands

Check whether the mail server is operating properly.

2503

 

Turn the power OFF and then back ON.

 

Perform the job in error again. If the error still occurs,

 

 

 

 

contact your service representative.

 

 

 

 

Command parameter not implemented

Check whether the mail server is operating properly.

2504

 

Turn the power OFF and then back ON.

 

Perform the job in error again. If the error still occurs,

 

 

 

 

contact your service representative.

 

 

 

 

Mailbox unavailable

Confirm that the destination Email addresses are

2550

 

correct.

 

Check the access privilege for the mailbox in the mail

 

 

 

 

server.

 

 

 

 

User not local

Confirm that the destination Email addresses are

2551

 

correct.

 

 

Check whether the mail server is operating properly.

 

 

 

 

Insufficient system storage

File is too large for mailbox. Confirm the mailbox size

2552

 

on the mail server. Transmit again in text mode or with a

 

lower resolution. If the error still occurs, divide the

 

 

 

 

document and transmit again.

 

 

 

2553

Mailbox name not allowed

Check if there is an illegal character in the mail box

 

name in the mail server.

 

 

 

 

 

94 Error Codes

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Contents Troubleshooting Guide Page „ How to read this manual ‰ Symbols in this manual Preface‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning Regular Maintenance Contents Cleaning the Hole Punch Dust Bin Clearing a Paper JamClearing a Staple Jam Replacing a Toner CartridgeMessage Problem Description Corrective Action Messages Displayed on the Touch PanelChange Drawer to Correct Error Codes Clearing a Paper Jam „ Locating a paper jam„ Clearing a paper jam ‰ Tips on removing the jammed paperClear the paper jam After clearing the jam, close all the opened covers‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document Feeder Lower„ Paper jam in the Reversing Automatic Document Feeder Upper Close the Reversing Automatic Document Feeder„ Paper jam in the bypass tray Close the transport guideUnder the guide plate Lower the original feeder tray Close the upper cover„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam „ Paper jam inside of the equipment Open the paper feed coverConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Presspanel. the User Functions button on the controlClearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAXTurn off the main power switch Drawer button on the touch panel Clearing a Staple Jam Remove any jammed staples with something sharp„ Staple jam in the Saddle Stitch Finisher MJ-1029 Close the front cover of the finisherLower the guide while holding the knob „ Staple jam in the saddle stitch unit Remove the jammed staples Fit the staple cartridgesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Fit the new cartridges Close the lower cover of the Saddle Stitch FinisherCleaning the Hole Punch Dust Bin Page Troubleshooting for Copying Copying ProblemsCopying Problems Problem Description Cause Corrective ActionCopying Problems Page Print Job Problems Printer Driver ProblemsNetwork Connection Problems Client ProblemsPrint Job Problems „ Clearing print job errorsTo print by setting suitable-size paper in the drawer Problem Description Printer Driver Problems „ Cannot print port setting problems„ Command line options not processed „ Retrieval of printer configuration failed„ Cannot print a job as expected using PS3 printer driver Network Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print Client Problems „ Checking the client statusHardware Problems „ Startup page not printed„ Print jobs not output Page Troubleshooting for Scanning Scanning ProblemsScanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility ProblemsFiling Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear „ Error messages Message Corrective ActionFiling Web Utility Problems Ldap Search and Authentication Problems Printing Problems Network RelatedNetwork Fax N/W-Fax Driver Problems Locating the Equipment in the NetworkLocating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environmentNetwork Fax N/W-Fax Driver Problems ‰ Problem with the current printer setup ‰ This port is currently in use‰ Fax transmission cannot be performed with a cover sheet Error Messages Error Codes Checking the Equipment StatusHardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When You Think Something Is Wrong With the Equipment Regular MaintenanceWhen You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper GuideRegular Maintenance Scanning area surface of the long rectangular glassIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems
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