Toshiba 655, 855, 755, 555 manual Scanning Problems, Cannot E-mail my scans

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4 TROUBLESHOOTING FOR SCANNING

Scanning Problems

This section describes troubleshooting for using scan data.

Cannot E-mail my scans

Problem Description

I have scanned a document and sent the copy as an e-mail attachment, but the e-mail does not reach the specified e-mail address.

Corrective Action

Check the following points:

yThe correct e-mail addresses are specified.

yThe equipment is correctly configured for and connected to the network.

yFor the SMTP Client settings, the SMTP server address is correctly set.

yFor the SMTP Client settings, the Port Number is correctly set.

yFor the SMTP Client settings, the settings for SSL and/or authentication are correctly set.

yThe data size of the attached file is smaller than/equal to the maximum data size receivable on the recipient’s side.

For details on the network settings, refer to the TopAccess Guide.

For details on e-mailing the scanned image, refer to the Scanning Guide.

Cannot find the data saved in the shared folder

Problem Description

I have scanned a document and saved the copy in shared folder of the equipment, but cannot locate the saved file.

Corrective Action

yFor Windows OS, search the network for the equipment using the search function of Explorer. The data are stored in the equipment’s shared folder named “FILE_SHARE.”

yFor Macintosh, make sure that the OS version is Mac OS X 10.3.x or later; a client computer running Mac OS X 10.2.x or earlier cannot access the shared folder on the equipment. If your computer is running Mac OS X 10.3.x or later, search the network for the equipment on Finder and access the folder named “FILE_SHARE.”

yIf you cannot find the equipment on the network, make sure that the SMB Server Protocol setting is enabled on TopAccess.

For details on the network settings, refer to the TopAccess Guide.

For details on storing the scanned image, refer to the Scanning Guide.

64 Scanning Problems

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Contents Troubleshooting Guide Page ‰ Screens „ How to read this manual ‰ Symbols in this manualPreface ‰ TrademarksPage Contents Troubleshooting for Scanning Regular Maintenance Contents Clearing a Staple Jam Cleaning the Hole Punch Dust BinClearing a Paper Jam Replacing a Toner CartridgeMessage Problem Description Corrective Action Messages Displayed on the Touch PanelChange Drawer to Correct Error Codes Clearing a Paper Jam „ Locating a paper jamClear the paper jam „ Clearing a paper jam‰ Tips on removing the jammed paper After clearing the jam, close all the opened covers‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document Feeder Lower„ Paper jam in the Reversing Automatic Document Feeder Upper Close the Reversing Automatic Document FeederUnder the guide plate „ Paper jam in the bypass trayClose the transport guide Lower the original feeder tray Close the upper cover„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam „ Paper jam inside of the equipment Open the paper feed coverConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Presspanel. the User Functions button on the controlClearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAXTurn off the main power switch Drawer button on the touch panel Clearing a Staple Jam Remove any jammed staples with something sharp„ Staple jam in the Saddle Stitch Finisher MJ-1029 Close the front cover of the finisherLower the guide while holding the knob „ Staple jam in the saddle stitch unit Remove the jammed staples Fit the staple cartridgesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Fit the new cartridges Close the lower cover of the Saddle Stitch FinisherCleaning the Hole Punch Dust Bin Page Troubleshooting for Copying Copying ProblemsCopying Problems Problem Description Cause Corrective ActionCopying Problems Page Network Connection Problems Print Job ProblemsPrinter Driver Problems Client ProblemsPrint Job Problems „ Clearing print job errorsTo print by setting suitable-size paper in the drawer Problem Description „ Command line options not processed Printer Driver Problems„ Cannot print port setting problems „ Retrieval of printer configuration failed„ Cannot print a job as expected using PS3 printer driver Network Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print Client Problems „ Checking the client statusHardware Problems „ Startup page not printed„ Print jobs not output Page Troubleshooting for Scanning Scanning ProblemsScanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility ProblemsFiling Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear „ Error messages Message Corrective ActionFiling Web Utility Problems Network Fax N/W-Fax Driver Problems Ldap Search and Authentication ProblemsPrinting Problems Network Related Locating the Equipment in the NetworkLocating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environmentNetwork Fax N/W-Fax Driver Problems ‰ Problem with the current printer setup ‰ This port is currently in use‰ Fax transmission cannot be performed with a cover sheet Error Messages Error Codes Checking the Equipment StatusHardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When You Think Something Is Wrong With the Equipment Regular MaintenanceWhen You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper GuideRegular Maintenance Scanning area surface of the long rectangular glassIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems