Toshiba 655, 855, 755, 555 manual Mfp

Page 86

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

TopAccess Message

Corrective Action

 

 

Active Directory Domain - Verification of the Ticket has failed

Verify the user name and password and try again. If the problem

 

persists please contact the administrator.

 

 

Active Directory Domain-The Domain specified could not be found

Enter the correct domain name in network settings. If the problem

 

persists please contact the administrator for the correct realm

 

name for your server.

 

 

Information Failed User Authentication

Check Domain Name/User Name/Password

 

 

SNTP Server - Connect Error has occurred

The equipment could not connect to the SNTP Server. Check the

 

SNTP settings.

 

 

No IKE proposal chosen

Check the IKEv1/IPsec proposal parameters

 

(like encryption/authentication algorithms, DH group,

 

authentication methods) in MFP and peer machine.

 

 

IKE Certificate Authentication failed

Check

 

1. CA and user certificate in both MFP and remote peer -

 

certificate timestamp and IPsec Certificate template should be

 

valid.

 

2. CRL DP server name is mapped in MFP's host table or DNS

 

entry.

 

3. Certificate against CRL.

 

 

IKE Pre-shared key Authentication failed

Mismatch in IKEv1 Pre Shared Key. Check the PSK in MFP and

 

remote machine.

 

 

Invalid Certificate

Check the CA and user certificate in MFP and peer machine.

 

 

Certificate Type unsupported

Check the user certificate type. Supported type is “.pfx” file only.

 

 

Invalid certificate authority

Check the CA certificate in MFP and peer machine.

 

 

Certificate unavailable

Certificate has been deleted from Certificate store. Re-upload the

 

corresponding certificates using Security Services.

 

 

No ISAKMP SA established

Check the IKEv1/IPsec proposal parameters

 

(like encryption/authentication algorithms, DH group,

 

authentication methods) in MFP and peer machine.

 

Check

 

1. CA and user certificate in both MFP and remote peer -

 

certificate timestamp and IPsec Certificate template should be

 

valid.

 

2. CRL DP server name is mapped in MFP’s host table or DNS

 

entry.

 

3. Certificate against CRL.

 

 

Invalid Signature

Mismatch in Signature payload (MAC or IV). Check the CA and

 

user certificate in MFP and peer machine.

 

 

No IKEv2 proposal chosen

Check the IKEv2/IPsec proposal parameters

 

(encryption/authentication algorithms, DH group, authentication

 

methods) in MFP and peer machine.

 

 

IKEv2 Certificate Authentication Failed

Check

 

1. CA and user certificate in both MFP and remote peer -

 

certificate timestamp and IPsec Certificate template should be

 

valid.

 

2. CRL DP server name is mapped in MFP’s host table or DNS

 

entry.

 

3. Certificate against CRL.

 

 

IKEv2 Secret key Authentication failed

Mismatch in IKEv2 Pre Shared Key. Check the PSK in MFP and

 

peer machine.

 

 

Falling Back to IKEv1

Remote machine is not supporting IKEv2. Going back to use

 

IKEv1.

 

 

ISAKMP SA unusable (deleted)

Restart IPsec service on Peer and retry.

 

 

Crypto operation failed

If Certificates are being used, re-upload the corresponding

 

certificates using Security Services. Restart IPsec Service on

 

MFP.

 

 

Invalid key information

Check IKE settings in MFP and peer.

 

 

CA not trusted

Check the CA certificate in MFP and peer machine.

 

Check the CA certificate timestamp.

 

 

Authentication Method mismatch

Mismatch in IKE authentication type. Check the Authentication

 

type in MFP and peer.

 

 

IKE Version mismatch

Mismatch in IKE version. Check the IKE version in MFP and peer.

 

 

84 Error Messages

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Contents Troubleshooting Guide Page ‰ Screens „ How to read this manual ‰ Symbols in this manualPreface ‰ TrademarksPage Contents Troubleshooting for Scanning Regular Maintenance Contents Clearing a Staple Jam Cleaning the Hole Punch Dust BinClearing a Paper Jam Replacing a Toner CartridgeMessage Problem Description Corrective Action Messages Displayed on the Touch PanelChange Drawer to Correct Error Codes Clearing a Paper Jam „ Locating a paper jamClear the paper jam „ Clearing a paper jam‰ Tips on removing the jammed paper After clearing the jam, close all the opened covers‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document Feeder Lower„ Paper jam in the Reversing Automatic Document Feeder Upper Close the Reversing Automatic Document FeederUnder the guide plate „ Paper jam in the bypass trayClose the transport guide Lower the original feeder tray Close the upper cover„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam „ Paper jam inside of the equipment Open the paper feed coverConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Presspanel. the User Functions button on the controlClearing a Paper Jam Turn off the main power switch ‰ Jam when making copies or prints using the bypass tray‰ Jam when printing from the FAX Drawer button on the touch panel Clearing a Staple Jam Remove any jammed staples with something sharp„ Staple jam in the Saddle Stitch Finisher MJ-1029 Close the front cover of the finisherLower the guide while holding the knob „ Staple jam in the saddle stitch unit Remove the jammed staples Fit the staple cartridgesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Fit the new cartridges Close the lower cover of the Saddle Stitch FinisherCleaning the Hole Punch Dust Bin Page Troubleshooting for Copying Copying ProblemsCopying Problems Problem Description Cause Corrective ActionCopying Problems Page Network Connection Problems Print Job ProblemsPrinter Driver Problems Client ProblemsPrint Job Problems „ Clearing print job errorsTo print by setting suitable-size paper in the drawer Problem Description „ Command line options not processed Printer Driver Problems„ Cannot print port setting problems „ Retrieval of printer configuration failed„ Cannot print a job as expected using PS3 printer driver „ Cannot print properly with AppleTalk print Network Connection Problems„ Cannot print with SMB print Client Problems „ Checking the client status„ Print jobs not output Hardware Problems„ Startup page not printed Page Troubleshooting for Scanning Scanning Problems„ Cannot find the data saved in the shared folder Scanning Problems„ Cannot E-mail my scans Troubleshooting for e-Filing Filing Web Utility Problems„ Numerous sub windows repeatedly appear Filing Web Utility Problems„ e-Filing Web Utility terminates the session „ Error messages Message Corrective ActionFiling Web Utility Problems Network Fax N/W-Fax Driver Problems Ldap Search and Authentication ProblemsPrinting Problems Network Related Locating the Equipment in the NetworkLocating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environmentNetwork Fax N/W-Fax Driver Problems ‰ Fax transmission cannot be performed with a cover sheet ‰ Problem with the current printer setup‰ This port is currently in use Error Messages Error Codes Checking the Equipment StatusHardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When You Think Something Is Wrong With the Equipment Regular MaintenanceWhen You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper GuideRegular Maintenance Scanning area surface of the long rectangular glassIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems
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