Toshiba 655, 855, 755 When You Think Something Is Wrong With the Equipment, General operations

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8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT

When You Think Something Is Wrong With the Equipment

If you think there is something wrong with the equipment, check the following items.

yTo see the functions of the equipment such as copy or print, refer to their operator’s manuals (the Copying Guide and the Printing Guide respectively).

yChecking the operations or procedures may help you solve the problems. When you have what is not clear in operating the equipment or you think something is wrong with it, the operator’s manual for the function you are using will be helpful.

General operations

	Problem Description	Cause	Corrective Action

	The equipment does not work at	The power cord is not securely	Insert the power cord into the outlet until it comes to a
	all.	inserted into the outlet.	stop.

	No icons or signs are displayed	The equipment is in the Sleep mode.	Press any of the [START], [COPY], [e-FILING], [SCAN],
	on the touch panel.		[PRINT], [FAX] and [ENERGY SAVER] buttons to clear
	(The MAIN POWER lamp, the		the Sleep mode.
	ON/OFF lamp and the [ENERGY		Refer to the Quick Start Guide.
	SAVER] button light.)

	No icons or signs are displayed	The power of the equipment is not	Press and hold the [POWER] button until the ON/OFF
	on the touch panel.	turned ON.	lamp lights.
	(Only the MAIN POWER lamp
	(Only the MAIN POWER lamp	The equipment is in the Super Sleep	Press and hold the [POWER] button until the ON/OFF
	lights.)	The equipment is in the Super Sleep	Press and hold the [POWER] button until the ON/OFF
	lights.)	mode.	lamp lights to clear the Super Sleep mode.
		mode.	lamp lights to clear the Super Sleep mode.
			Refer to the Quick Start Guide.

	The touch panel is dim.	The contrast of the touch panel is	Adjust the contrast lighter.
		adjusted lower.	Refer to the MFP Management Guide.

	The button does not respond to	The equipment is in the energy	Press any of the [START], [COPY], [e-FILING], [SCAN],
	my operation.	saving mode.	[PRINT], [FAX] and [ENERGY SAVER] buttons to clear
	(“Saving energy Press START		the energy saving mode.
	button” appears on the touch		Refer to the Quick Start Guide.
	panel.)

	The button does not respond to	The equipment is in the Sleep mode.	Press any of the [START], [COPY], [e-FILING], [SCAN],
	my operation.		[PRINT], [FAX] and [ENERGY SAVER] buttons to clear
	(The MAIN POWER lamp, the		the Sleep mode.
	ON/OFF lamp and the [ENERGY		Refer to the Quick Start Guide.
	SAVER] button light.)

	The button does not respond to	The power of the equipment is not	Press and hold the [POWER] button until the ON/OFF
	my operation.	turned ON.	lamp lights.
	(Only the MAIN POWER lamp
	(Only the MAIN POWER lamp	The equipment is in the Super Sleep	Press and hold the [POWER] button until the ON/OFF
	lights.)	The equipment is in the Super Sleep	Press and hold the [POWER] button until the ON/OFF
	lights.)	mode.	lamp lights to clear the Super Sleep mode.
		mode.	lamp lights to clear the Super Sleep mode.
			Refer to the Quick Start Guide.

	The window “Enter Department	The equipment is managed under the	Enter your department code. If you do not know it, contact
	Code” appears.	department management function.	the administrator of the equipment.

	The window “Enter the user	The equipment is managed under the	Enter your user name and password. If you do not know
	name and Password” appears.	user management function.	them, contact the administrator of the equipment.

	A message is displayed on the	Some trouble occurred in the	See the meaning of the message referring to the listing
	touch panel.	equipment (or the message is	below.
		displayed just for an ordinary	P.8 “Messages Displayed on the Touch Panel”
		operation).

96 When You Think Something Is Wrong With the Equipment

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Contents Troubleshooting Guide Page ‰ Screens „ How to read this manual ‰ Symbols in this manualPreface ‰ TrademarksPage Contents Troubleshooting for Scanning Regular Maintenance Contents Clearing a Staple Jam Cleaning the Hole Punch Dust BinClearing a Paper Jam Replacing a Toner CartridgeMessage Problem Description Corrective Action Messages Displayed on the Touch PanelChange Drawer to Correct Error Codes Clearing a Paper Jam „ Locating a paper jamClear the paper jam „ Clearing a paper jam‰ Tips on removing the jammed paper After clearing the jam, close all the opened covers‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document Feeder Lower„ Paper jam in the Reversing Automatic Document Feeder Upper Close the Reversing Automatic Document FeederUnder the guide plate „ Paper jam in the bypass trayClose the transport guide Lower the original feeder tray Close the upper cover„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam „ Paper jam inside of the equipment Open the paper feed coverConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Presspanel. the User Functions button on the controlClearing a Paper Jam Turn off the main power switch ‰ Jam when making copies or prints using the bypass tray‰ Jam when printing from the FAX Drawer button on the touch panel Clearing a Staple Jam Remove any jammed staples with something sharp„ Staple jam in the Saddle Stitch Finisher MJ-1029 Close the front cover of the finisherLower the guide while holding the knob „ Staple jam in the saddle stitch unit Remove the jammed staples Fit the staple cartridgesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Fit the new cartridges Close the lower cover of the Saddle Stitch FinisherCleaning the Hole Punch Dust Bin Page Troubleshooting for Copying Copying ProblemsCopying Problems Problem Description Cause Corrective ActionCopying Problems Page Network Connection Problems Print Job ProblemsPrinter Driver Problems Client ProblemsPrint Job Problems „ Clearing print job errorsTo print by setting suitable-size paper in the drawer Problem Description „ Command line options not processed Printer Driver Problems„ Cannot print port setting problems „ Retrieval of printer configuration failed„ Cannot print a job as expected using PS3 printer driver „ Cannot print properly with AppleTalk print Network Connection Problems„ Cannot print with SMB print Client Problems „ Checking the client status„ Print jobs not output Hardware Problems„ Startup page not printed Page Troubleshooting for Scanning Scanning Problems„ Cannot find the data saved in the shared folder Scanning Problems„ Cannot E-mail my scans Troubleshooting for e-Filing Filing Web Utility Problems„ Numerous sub windows repeatedly appear Filing Web Utility Problems„ e-Filing Web Utility terminates the session „ Error messages Message Corrective ActionFiling Web Utility Problems Network Fax N/W-Fax Driver Problems Ldap Search and Authentication ProblemsPrinting Problems Network Related Locating the Equipment in the NetworkLocating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environmentNetwork Fax N/W-Fax Driver Problems ‰ Fax transmission cannot be performed with a cover sheet ‰ Problem with the current printer setup‰ This port is currently in use Error Messages Error Codes Checking the Equipment StatusHardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When You Think Something Is Wrong With the Equipment Regular MaintenanceWhen You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper GuideRegular Maintenance Scanning area surface of the long rectangular glassIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems