Toshiba 755, 855, 655, 555 Clearing a Paper Jam, Clearing a Staple Jam, Replacing a Toner Cartridge

Page 9

TROUBLESHOOTING FOR THE
HARDWARE
This chapter describes how to troubleshoot problems with paper, toner and other finishing processes.
This chapter also describes how to supply the paper, toner and staples.
Messages Displayed on the Touch Panel	8
Clearing a Paper Jam	11
Locating a paper jam	11
Clearing a paper jam	12
Paper jam in the Reversing Automatic Document Feeder (Lower)	13
Paper jam in the Reversing Automatic Document Feeder (Upper)	14
Paper jam in the bypass tray	15
Paper jam in the External Large Capacity Feeder (optional)	16
Paper jam in the Finisher, Hole Punch Unit and Inserter (all optional)	17
Paper jam inside of the equipment	22
Clearing paper jams caused by a wrong paper size setting	26
Clearing a Staple Jam	31
Staple jam in the Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028	31
Staple jam in the Saddle Stitch Finisher MJ-1029	32
Staple jam in the saddle stitch unit	34
Replacing a Toner Cartridge	37
Replacing a “Near Empty” toner cartridge	40
Refilling With Staples	42
Refilling Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028 staples	42
Refilling Saddle Stitch Finisher MJ-1029 staples	43
Refilling saddle stitch unit staples	45
Cleaning the Hole Punch Dust Bin	47

Image 9

Contents Troubleshooting Guide Page Preface „ How to read this manual ‰ Symbols in this manual‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning Regular Maintenance Contents Clearing a Paper Jam Cleaning the Hole Punch Dust BinClearing a Staple Jam Replacing a Toner CartridgeMessages Displayed on the Touch Panel Message Problem Description Corrective ActionChange Drawer to Correct Error Codes „ Locating a paper jam Clearing a Paper Jam‰ Tips on removing the jammed paper „ Clearing a paper jamClear the paper jam After clearing the jam, close all the opened covers„ Paper jam in the Reversing Automatic Document Feeder Lower ‰ If paper jams occur frequentlyClose the Reversing Automatic Document Feeder „ Paper jam in the Reversing Automatic Document Feeder UpperClose the transport guide „ Paper jam in the bypass trayUnder the guide plate Lower the original feeder tray Close the upper cover„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Open the paper feed cover „ Paper jam inside of the equipmentConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting Presspanel. the User Functions button on the control ‰ Jam when making copies or prints using a drawerClearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAXTurn off the main power switch Drawer button on the touch panel Remove any jammed staples with something sharp Clearing a Staple JamClose the front cover of the finisher „ Staple jam in the Saddle Stitch Finisher MJ-1029Lower the guide while holding the knob „ Staple jam in the saddle stitch unit Fit the staple cartridges Remove the jammed staplesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Close the lower cover of the Saddle Stitch Finisher Fit the new cartridgesCleaning the Hole Punch Dust Bin Page Copying Problems Troubleshooting for CopyingProblem Description Cause Corrective Action Copying ProblemsCopying Problems Page Printer Driver Problems Print Job ProblemsNetwork Connection Problems Client Problems„ Clearing print job errors Print Job ProblemsTo print by setting suitable-size paper in the drawer Problem Description „ Cannot print port setting problems Printer Driver Problems„ Command line options not processed „ Retrieval of printer configuration failed„ Cannot print a job as expected using PS3 printer driver Network Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print „ Checking the client status Client ProblemsHardware Problems „ Startup page not printed„ Print jobs not output Page Scanning Problems Troubleshooting for ScanningScanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Filing Web Utility Problems Troubleshooting for e-FilingFiling Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear Message Corrective Action „ Error messagesFiling Web Utility Problems Printing Problems Network Related Ldap Search and Authentication ProblemsNetwork Fax N/W-Fax Driver Problems Locating the Equipment in the Network„ Cannot locate the equipment in the network Locating the Equipment in the Network„ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command„ Ldap authentication takes a long time Ldap Search and Authentication ProblemsPrinting Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment„ UNIX/Linux environment „ Macintosh environmentNetwork Fax N/W-Fax Driver Problems ‰ Problem with the current printer setup ‰ This port is currently in use‰ Fax transmission cannot be performed with a cover sheet Checking the Equipment Status Error Messages Error CodesPrinter Error Hardware Status Icons on TopAccess Device TabPaper Empty TopAccess Message Corrective Action Error MessagesDocuments in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error CodesA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If Regular Maintenance When You Think Something Is Wrong With the Equipment„ General operations When You Think Something Is Wrong With the EquipmentGuide „ Originals and paperScanning area surface of the long rectangular glass Regular MaintenanceIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems