Toshiba 755, 855, 655, 555 manual Documents in the Scan folder have been deleted by a user

Page 85

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

TopAccess Message

Corrective Action

 

 

Expired scan documents deleted from share folder.

Expired documents are deleted automatically from the “SCAN”

 

folder in the “SHARE_FILE” folder.

 

 

Expired Sent Fax documents deleted from share folder.

Expired documents are deleted automatically from the “TXFAX”

 

folder in the “SHARE_FILE” folder.

 

 

Expired Received Fax documents deleted from share folder.

Expired documents are deleted automatically from the “RXFAX”

 

folder in the “SHARE_FILE” folder.

 

 

Scanned documents in shared folder deleted upon user’s request.

Documents in the “SCAN” folder have been deleted by a user.

 

 

Sent Fax documents in shared folder deleted upon user’s request.

Documents in the “TXFAX” folder have been deleted by a user.

 

 

Received Fax documents in shared folder deleted upon user’s

Documents in the “RXFAX” folder have been deleted by a user.

request.

 

 

 

Failed to delete file.

The file cannot be deleted from the shared folder.

 

 

Failed to acquire resource.

The file cannot be acquired from the shared folder.

 

 

Document(s) expire(s) in a few days.

There are documents to be deleted in a few days in e-Filing.

 

 

Hard Disk space for Electronic Filing nearly full.

The hard disk has little space available. Delete unnecessary

 

documents to make more space.

 

 

Power failure occurred during e-Filing restoring.

The document could not be stored in e-Filing because of the

 

power failure.

 

 

SMTP Destination Error has been detected in the received mail.

The equipment cannot receive the Email that does not contain the

This mail was deleted.

sender’s Email address. Ask the sender to send the Email again

 

with the sender’s Email address.

 

 

OffRamp Destination limitation Error has been detected in the

The equipment cannot perform the Offramp transmission to more

received mail.

than 40 destinations. Ask the sender to send the Offramp

 

document separately for each of the 40 destinations.

 

 

Fax Unit Error has been occurred in the received mail.

The equipment cannot perform the Offramp transmission without

 

the optional Fax Unit.

 

 

POP3 Connection Error has been occurred in the received mail.

Make sure that the POP3 server is properly running. Make sure

 

that the correct IP address of the POP3 server is assigned.

 

 

POP3 Connection Timeout Error has been occurred in the

Make sure that the network cable is correctly connected. Make

received mail.

sure that the POP3 server is properly running.

 

 

POP3 Login Error has been occurred in the received mail.

Make sure that the correct login name and password are

 

specified.

 

 

POP3 Login Error occurred in the received mail

Make sure that the POP3 login type (Auto, POP3, APOP) is set

 

correctly.

 

 

File I/O Error has been occurred in this mail. The mail could not be

Turn OFF then ON the power and check whether the equipment

received until File I/O is recovered.

can receive the Internet Fax. If the Internet Fax document cannot

 

be received, confirm that any files other than TIFF and text files

 

are attached in the Internet Fax.

 

 

Hard Disk space for File Share nearly full.

The hard disk has little disk space available. Delete unnecessary

 

documents to make the hard disk space.

 

 

Domain - General Failure during Authentication

Verify the Network Settings again and retry connecting to the

 

domain controller.

 

 

Domain - Invalid User Name or Password

Check the user name and password. Note that they are case-

 

sensitive.

 

 

Domain - Server not present in Network

The server is not on network or it could not be located. Also check

 

the DNS and DDNS settings on TopAccess.

 

 

Domain - User account is disabled on Server

Check the User attributes on the server. This can be verified in ->

 

Active Directory Users and Computers.

 

 

Domain - User account has expired and cannot be used for logon

Change the account expiration date and retry again. The

 

expiration date can be modified from Active Directory Users and

 

Computers.

 

 

Domain - User account is locked and cannot be used for logon

The lockout duration could be specified in account lockout

 

security policy. If so, retry after the lockout duration.

 

 

Domain - Invalid logon hours for the User

The administrator has set restrictions on the logon hours. The

 

logon hours can be modified from Active Directory Users and

 

Computers.

 

 

Active Directory Domain - Clock Skew error due to difference in

The clocks need to be synchronized. Please check whether SNTP

Time between Server and MFP

is configured correctly on the equipment.

 

 

Active Directory Domain - Kerberos Ticket has expired and cannot

Please confirm the validity period of the ticket set by the Kerberos

be used for Authentication

server. Please retry again after the fresh ticket is issued.

 

 

Error Messages 83

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Contents Troubleshooting Guide Page Preface „ How to read this manual ‰ Symbols in this manual‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning Regular Maintenance Contents Clearing a Paper Jam Cleaning the Hole Punch Dust BinClearing a Staple Jam Replacing a Toner CartridgeMessages Displayed on the Touch Panel Message Problem Description Corrective ActionChange Drawer to Correct Error Codes „ Locating a paper jam Clearing a Paper Jam‰ Tips on removing the jammed paper „ Clearing a paper jamClear the paper jam After clearing the jam, close all the opened covers„ Paper jam in the Reversing Automatic Document Feeder Lower ‰ If paper jams occur frequentlyClose the Reversing Automatic Document Feeder „ Paper jam in the Reversing Automatic Document Feeder UpperClose the transport guide „ Paper jam in the bypass trayUnder the guide plate Lower the original feeder tray Close the upper cover„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Open the paper feed cover „ Paper jam inside of the equipmentConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting Presspanel. the User Functions button on the control ‰ Jam when making copies or prints using a drawerClearing a Paper Jam ‰ Jam when printing from the FAX ‰ Jam when making copies or prints using the bypass trayTurn off the main power switch Drawer button on the touch panel Remove any jammed staples with something sharp Clearing a Staple JamClose the front cover of the finisher „ Staple jam in the Saddle Stitch Finisher MJ-1029Lower the guide while holding the knob „ Staple jam in the saddle stitch unit Fit the staple cartridges Remove the jammed staplesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Close the lower cover of the Saddle Stitch Finisher Fit the new cartridgesCleaning the Hole Punch Dust Bin Page Copying Problems Troubleshooting for CopyingProblem Description Cause Corrective Action Copying ProblemsCopying Problems Page Printer Driver Problems Print Job ProblemsNetwork Connection Problems Client Problems„ Clearing print job errors Print Job ProblemsTo print by setting suitable-size paper in the drawer Problem Description „ Cannot print port setting problems Printer Driver Problems„ Command line options not processed „ Retrieval of printer configuration failed„ Cannot print a job as expected using PS3 printer driver „ Cannot print with SMB print Network Connection Problems„ Cannot print properly with AppleTalk print „ Checking the client status Client Problems„ Startup page not printed Hardware Problems„ Print jobs not output Page Scanning Problems Troubleshooting for Scanning„ Cannot E-mail my scans Scanning Problems„ Cannot find the data saved in the shared folder Filing Web Utility Problems Troubleshooting for e-Filing„ e-Filing Web Utility terminates the session Filing Web Utility Problems„ Numerous sub windows repeatedly appear Message Corrective Action „ Error messagesFiling Web Utility Problems Printing Problems Network Related Ldap Search and Authentication ProblemsNetwork Fax N/W-Fax Driver Problems Locating the Equipment in the Network„ Cannot locate the equipment in the network Locating the Equipment in the Network„ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command„ Ldap authentication takes a long time Ldap Search and Authentication ProblemsPrinting Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment„ UNIX/Linux environment „ Macintosh environmentNetwork Fax N/W-Fax Driver Problems ‰ This port is currently in use ‰ Problem with the current printer setup‰ Fax transmission cannot be performed with a cover sheet Checking the Equipment Status Error Messages Error CodesPrinter Error Hardware Status Icons on TopAccess Device TabPaper Empty TopAccess Message Corrective Action Error MessagesDocuments in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error CodesA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If Regular Maintenance When You Think Something Is Wrong With the Equipment„ General operations When You Think Something Is Wrong With the EquipmentGuide „ Originals and paperScanning area surface of the long rectangular glass Regular MaintenanceIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems
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