Toshiba 755, 855, 655, 555 manual Error codes on scan jobs

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7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error codes on scan jobs

The error indications on scan jobs are done as follows:

yOn TopAccess log list, messages indicating the status are displayed.

yOn the touch panel of the equipment, error codes are displayed. See the listings below.

Error Code	Problem Description	Corrective Action

Email

2C10, 2C12,	Illegal Job status	A system error has occurred during sending of an
2C13,		email. Retry it. If the error still occurs, contact your
2C20-2C22		service representative.

	Not enough memory	When there are running jobs, perform the job in error
2C11, 2C62		again after the completion of the running jobs. If the
2C11, 2C62		error still occurs, turn the power OFF and then back
		error still occurs, turn the power OFF and then back
		ON, and perform the job again.

2C14	Invalid parameter specified	Make sure that you specify the settings correctly and try
2C14		again.
		again.

2C15	Message size exceeded limit or maximum size	You are sending too many documents at a time. Send
2C15		your documents separately.
		your documents separately.

	Disk access error	When there are running jobs, perform the job in error
2C30-2C33		again after the completion of the running jobs. If the
2C30-2C33		error still occurs, turn the power OFF and then back
		error still occurs, turn the power OFF and then back
		ON, and perform the job again.

	Failed to convert image file format	When this error occurs by converting the Slim PDF
		format, retry the scan. If the error still occurs, specify
		the general PDF format.
2C40		When this error occurs by converting other than the
		Slim PDF format, turn the power OFF and then back
		ON. Then retry the scan. If the error still occurs, contact
		your service representative.

2C43	Encryption error. Failed to create a file	If the error still occurs after retrying, turn the power OFF
2C43		and then back ON. Then retry it.
		and then back ON. Then retry it.

	Creating a file was not allowed.	Creating an unencrypted file was not allowed.
2C44		Configure the encryption settings and retry the failed
2C44		job.
		job.
		To create an unencrypted file, consult the administrator.

	Failed to read Address Book	Turn the power OFF and then back ON. Retry the job in
2C61		error. Reset the data in the Address Book and retry it. If
2C61		the error still occurs, contact your service
		the error still occurs, contact your service
		representative.

2C63, 2C64	Invalid Domain Address	Ask your administrator to set the IP address.

2C65, 2C66,	Failed to connect to SMTP server	Make sure that the SMTP server is correctly working or
2C69		the SMTP server address has been set correctly.

	Failed to send E-Mail message	Turn the power OFF and then back ON. Retry the scan.
2C6A		If the error still occurs, contact your service
		representative.

	Invalid address specified in From: field	Ask your administrator to check the SMTP
		Authentication method or if there is an illegal character
2C6B		in the Terminal mail address. Set the correct SMTP
		Authentication method or delete the illegal character in
		the Terminal mail address.

	Invalid address specified in To: field	Make sure that there is an illegal character in the
2C6C		Destination mail address. Delete the illegal character
2C6C		and reset the appropriate Destination mail address,
		and reset the appropriate Destination mail address,
		then retry it.

	NIC system error	Turn the power OFF and then back ON. Retry the scan.
2C6D		If the error still occurs, contact your service
		representative.

2C70	SMTP service is not available	Ask your administrator whether the SMTP service is
2C70		enabled.
		enabled.

Error Codes 91

Image 93

Contents Troubleshooting Guide Page Preface „ How to read this manual ‰ Symbols in this manual‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning Regular Maintenance Contents Clearing a Paper Jam Cleaning the Hole Punch Dust BinClearing a Staple Jam Replacing a Toner CartridgeMessages Displayed on the Touch Panel Message Problem Description Corrective ActionChange Drawer to Correct Error Codes „ Locating a paper jam Clearing a Paper Jam‰ Tips on removing the jammed paper „ Clearing a paper jamClear the paper jam After clearing the jam, close all the opened covers„ Paper jam in the Reversing Automatic Document Feeder Lower ‰ If paper jams occur frequentlyClose the Reversing Automatic Document Feeder „ Paper jam in the Reversing Automatic Document Feeder UpperClose the transport guide „ Paper jam in the bypass trayUnder the guide plate Lower the original feeder tray Close the upper cover„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Open the paper feed cover „ Paper jam inside of the equipmentConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting Presspanel. the User Functions button on the control ‰ Jam when making copies or prints using a drawerClearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAXTurn off the main power switch Drawer button on the touch panel Remove any jammed staples with something sharp Clearing a Staple JamClose the front cover of the finisher „ Staple jam in the Saddle Stitch Finisher MJ-1029Lower the guide while holding the knob „ Staple jam in the saddle stitch unit Fit the staple cartridges Remove the jammed staplesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Close the lower cover of the Saddle Stitch Finisher Fit the new cartridgesCleaning the Hole Punch Dust Bin Page Copying Problems Troubleshooting for CopyingProblem Description Cause Corrective Action Copying ProblemsCopying Problems Page Printer Driver Problems Print Job ProblemsNetwork Connection Problems Client Problems„ Clearing print job errors Print Job ProblemsTo print by setting suitable-size paper in the drawer Problem Description „ Cannot print port setting problems Printer Driver Problems„ Command line options not processed „ Retrieval of printer configuration failed„ Cannot print a job as expected using PS3 printer driver Network Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print „ Checking the client status Client ProblemsHardware Problems „ Startup page not printed„ Print jobs not output Page Scanning Problems Troubleshooting for ScanningScanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Filing Web Utility Problems Troubleshooting for e-FilingFiling Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear Message Corrective Action „ Error messagesFiling Web Utility Problems Printing Problems Network Related Ldap Search and Authentication ProblemsNetwork Fax N/W-Fax Driver Problems Locating the Equipment in the Network„ Cannot locate the equipment in the network Locating the Equipment in the Network„ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command„ Ldap authentication takes a long time Ldap Search and Authentication ProblemsPrinting Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment„ UNIX/Linux environment „ Macintosh environmentNetwork Fax N/W-Fax Driver Problems ‰ Problem with the current printer setup ‰ This port is currently in use‰ Fax transmission cannot be performed with a cover sheet Checking the Equipment Status Error Messages Error CodesPrinter Error Hardware Status Icons on TopAccess Device TabPaper Empty TopAccess Message Corrective Action Error MessagesDocuments in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error CodesA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If Regular Maintenance When You Think Something Is Wrong With the Equipment„ General operations When You Think Something Is Wrong With the EquipmentGuide „ Originals and paperScanning area surface of the long rectangular glass Regular MaintenanceIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems