Toshiba 755, 855, 655, 555 manual IPP print in a Windows operating system environment

Page 77

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

IPP print in a Windows operating system environment

No.	Check...	Yes	No	Corrective Action

1	Are the IP address properties correctly set?	Next Step	Ö	Set up the IP address correctly.
		Ø	Ö
		Ø

2	Is the HTTP server on the equipment enabled?	Next Step	Ö	Enable the HTTP server in the HTTP Network
		Ø	Ö	Service.
		Ø		Service.

3	Is the IPP print correctly set?	Next Step	Ö	Set up the IPP print service correctly.
		Ø	Ö
		Ø

4	Were the proper printer drivers installed?	Next Step	Ö	Refer to the Software Installation Guide to
		Ø	Ö	install the proper printer drivers.
		Ø		install the proper printer drivers.

5	Is the IPP port configured with the correct URL?	Next Step	Ö	Refer to the Software Installation Guide to
		Ø	Ö	configure the proper port.
		Ø		configure the proper port.

6	Can you print with the equipment?			See the following section to fix the problem:
		End	Ö	P.59 “Cannot print with the equipment
				(network connection problems)”

Novell print in a NetWare environment

No.	Check...	Yes	No	Corrective Action

1	Are the IPX/SPX protocols enabled? Is the correct	Next Step	Ö	Set up the IPX/SPX correctly.
	frame type selected?	Ø	Ö
	frame type selected?	Ø

2	If applicable, did you successfully set up queue-	Next Step	Ö	Set up the NetWare server properly.
	based print?	Ø	Ö
	based print?	Ø

3	Did you configure the equipment for a NetWare	Next Step	Ö	Set up the NetWare network settings correctly.
	connection?	Ø	Ö
	connection?	Ø

4	Did you configure the equipment for Novell print	Next Step	Ö	Set up the Novell print service correctly.
	service?	Ø	Ö
	service?	Ø

5	Were the proper printer drivers installed?	Next Step	Ö	Refer to the Software Installation Guide to
		Ø	Ö	install the proper printer drivers.
		Ø		install the proper printer drivers.

6	Is the IPP port configured with the correct URL?	Next Step	Ö	Refer to the Software Installation Guide to
		Ø	Ö	configure the proper port.
		Ø		configure the proper port.

7	Can you see the equipment in Windows Network	Next Step	Ö	Check that the SMB protocol is enabled in the
	Neighborhood?	Ø	Ö	client computers.
	Neighborhood?	Ø		client computers.

8	Can you print with the equipment?			See the following section to fix the problem.
		End	Ö	P.59 “Cannot print with the equipment
				(network connection problems)”

Printing Problems (Network Related) 75

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Contents Troubleshooting Guide Page Preface „ How to read this manual ‰ Symbols in this manual‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning Regular Maintenance Contents Clearing a Paper Jam Cleaning the Hole Punch Dust BinClearing a Staple Jam Replacing a Toner CartridgeMessages Displayed on the Touch Panel Message Problem Description Corrective ActionChange Drawer to Correct Error Codes „ Locating a paper jam Clearing a Paper Jam‰ Tips on removing the jammed paper „ Clearing a paper jamClear the paper jam After clearing the jam, close all the opened covers„ Paper jam in the Reversing Automatic Document Feeder Lower ‰ If paper jams occur frequentlyClose the Reversing Automatic Document Feeder „ Paper jam in the Reversing Automatic Document Feeder UpperClose the transport guide „ Paper jam in the bypass trayUnder the guide plate Lower the original feeder tray Close the upper cover„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Open the paper feed cover „ Paper jam inside of the equipmentConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting Presspanel. the User Functions button on the control ‰ Jam when making copies or prints using a drawerClearing a Paper Jam Turn off the main power switch ‰ Jam when making copies or prints using the bypass tray‰ Jam when printing from the FAX Drawer button on the touch panel Remove any jammed staples with something sharp Clearing a Staple JamClose the front cover of the finisher „ Staple jam in the Saddle Stitch Finisher MJ-1029Lower the guide while holding the knob „ Staple jam in the saddle stitch unit Fit the staple cartridges Remove the jammed staplesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Close the lower cover of the Saddle Stitch Finisher Fit the new cartridgesCleaning the Hole Punch Dust Bin Page Copying Problems Troubleshooting for CopyingProblem Description Cause Corrective Action Copying ProblemsCopying Problems Page Printer Driver Problems Print Job ProblemsNetwork Connection Problems Client Problems„ Clearing print job errors Print Job ProblemsTo print by setting suitable-size paper in the drawer Problem Description „ Cannot print port setting problems Printer Driver Problems„ Command line options not processed „ Retrieval of printer configuration failed„ Cannot print a job as expected using PS3 printer driver „ Cannot print properly with AppleTalk print Network Connection Problems„ Cannot print with SMB print „ Checking the client status Client Problems„ Print jobs not output Hardware Problems„ Startup page not printed Page Scanning Problems Troubleshooting for Scanning„ Cannot find the data saved in the shared folder Scanning Problems„ Cannot E-mail my scans Filing Web Utility Problems Troubleshooting for e-Filing„ Numerous sub windows repeatedly appear Filing Web Utility Problems„ e-Filing Web Utility terminates the session Message Corrective Action „ Error messagesFiling Web Utility Problems Printing Problems Network Related Ldap Search and Authentication ProblemsNetwork Fax N/W-Fax Driver Problems Locating the Equipment in the Network„ Cannot locate the equipment in the network Locating the Equipment in the Network„ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command„ Ldap authentication takes a long time Ldap Search and Authentication ProblemsPrinting Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment„ UNIX/Linux environment „ Macintosh environmentNetwork Fax N/W-Fax Driver Problems ‰ Fax transmission cannot be performed with a cover sheet ‰ Problem with the current printer setup‰ This port is currently in use Checking the Equipment Status Error Messages Error CodesPrinter Error Hardware Status Icons on TopAccess Device TabPaper Empty TopAccess Message Corrective Action Error MessagesDocuments in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error CodesA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If Regular Maintenance When You Think Something Is Wrong With the Equipment„ General operations When You Think Something Is Wrong With the EquipmentGuide „ Originals and paperScanning area surface of the long rectangular glass Regular MaintenanceIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems