Toshiba 555, 855, 755, 655 manual Device name

Page 91

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Code

Problem Description

Corrective Action

 

 

 

 

SMTP server connection error

Ask your administrator to set the login name or password of the SMTP

1C69

 

server and perform the job again. Check whether the SMTP server is

 

 

operating properly.

 

 

 

 

HOST NAME error

Ask your administrator to check if there is an illegal character in the

1C6A

 

device name. Delete the illegal character and reset the appropriate

 

 

device name.

 

 

 

 

Terminal mail address error

Ask your administrator to check the SMTP Authentication method or if

1C6B

 

there is an illegal character in the Terminal mail address. Set the correct

 

SMTP Authentication method or delete the illegal character in the

 

 

 

 

Terminal mail address.

 

 

 

 

Destination mail address error

Check if there is an illegal character in the Destination E-mail address.

1C6C

 

Delete the illegal character and reset the appropriate Destination E-mail

 

 

address, then perform the job again.

 

 

 

1C6D

System error

Turn the power OFF and then back ON. Perform the job in error again. If

 

the error still occurs, contact your service representative.

 

 

 

 

 

1C70

SMTP client OFF

Ask your administrator to enable the SMTP Client and perform the job

 

again.

 

 

 

 

 

1C71

SMTP authentication error

Confirm that the login name and password are correct. If SSL is enabled,

 

make sure that SSL port number is correctly set.

 

 

 

 

 

1C72

POP Before SMTP error

Confirm that the POP Before SMTP settings and POP3 settings are

 

correct.

 

 

 

 

 

1C80

Internet Fax transmission failure when

Check the “Received Internet Fax Forward” settings.

processing E-mail job received

 

 

 

 

 

 

1C81

Onramp Gateway transmission failure

Check the mail box settings.

 

 

 

1C82

Internet Fax transmission failure when

Check the “Received Fax Forward” setting.

processing Fax job received

 

 

 

 

 

 

1CC1

Power failure

Check whether the power cable is connected properly and it is inserted

 

securely. Check whether the power voltage is unstable.

 

 

 

 

 

3A10-3A12

MIME format error

Ask the sender to resend the Email in the MIME1.0 format.

 

 

 

3A20-3A22

Email process error

Ask the sender to resend the Email.

 

 

 

3A30

Partial Email timeout error

Ask the sender to resend the Email, or change the Partial Wait time

 

setting.

 

 

 

 

 

3A40

Invalid partial Email received

Ask the sender to resend the partial Email in the RFC2046 format.

 

 

 

 

HDD full error

Ask the sender to resend the Email by separating it into several Emails. If

3A50-3A52

 

this error occurs because the paper empty occurs and too much waiting

 

 

jobs are stored in the hard disk, add the paper to activate other jobs.

 

 

 

 

HDD full alert

Ask the sender to resend the Email by separating it into several Emails. If

3A60-3A62

 

this error occurs because the paper empty occurs and too many waiting

 

 

jobs are stored in the hard disk, add the paper to activate other jobs.

 

 

 

3A70

Interrupt partial Email reception

Ask your administrator to enable the Enable Partial Email setting and ask

 

the sender to resend the Email.

 

 

 

 

 

3A80-3A82

Partial Email disabled

Ask your administrator to enable the Enable Partial Email setting and ask

 

the sender to resend the Email.

 

 

 

 

 

3B10-3B12

Email format error

Ask the sender to resend the Email.

 

 

 

3B20-3B22

Context-Type error

Ask the sender to resend the Email with attached files that are in TIFF

 

format.

 

 

 

 

 

3B30-3B32

Invalid character set

Ask the sender to resend the Email in the ISO-8559-1/2 format.

 

 

 

3B40-3B42

Email decode error

Ask the sender to resend the Email.

 

 

 

3C10-3C13

TIFF analysis error

Ask the sender to resend the Email with attached files that are in TIFF

 

format.

 

 

 

 

 

3C20-3C22

TIFF compression error

Ask the sender to resend the Email with attached TIFF files in the MH,

 

MR, MMR, or JBIG compression.

 

 

 

 

 

 

TIFF resolution error

Ask the sender to resend the Email with attached TIFF files whose

3C30-3C32

 

resolution is either 200 x 100, 200 x 200, 200 x 400, 300 x 300, or 400 x

 

 

400 dpi.

 

 

 

3C40-3C42

TIFF paper size error

Ask the sender to resend the Email with attached TIFF files that can be

 

printed on the paper available for the equipment.

 

 

 

 

 

3C50-3C52

Offramp transmission error

Ask the sender to specify the correct fax numbers and resend the Email.

 

 

 

Error Codes 89

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Contents Troubleshooting Guide Page ‰ Trademarks „ How to read this manual ‰ Symbols in this manualPreface ‰ ScreensPage Contents Troubleshooting for Scanning Regular Maintenance Contents Replacing a Toner Cartridge Cleaning the Hole Punch Dust BinClearing a Paper Jam Clearing a Staple JamMessages Displayed on the Touch Panel Message Problem Description Corrective ActionChange Drawer to Correct Error Codes „ Locating a paper jam Clearing a Paper JamAfter clearing the jam, close all the opened covers „ Clearing a paper jam‰ Tips on removing the jammed paper Clear the paper jam„ Paper jam in the Reversing Automatic Document Feeder Lower ‰ If paper jams occur frequentlyClose the Reversing Automatic Document Feeder „ Paper jam in the Reversing Automatic Document Feeder UpperLower the original feeder tray Close the upper cover „ Paper jam in the bypass trayClose the transport guide Under the guide plate„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Open the paper feed cover „ Paper jam inside of the equipmentConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting Presspanel. the User Functions button on the control ‰ Jam when making copies or prints using a drawerClearing a Paper Jam ‰ Jam when printing from the FAX ‰ Jam when making copies or prints using the bypass trayTurn off the main power switch Drawer button on the touch panel Remove any jammed staples with something sharp Clearing a Staple JamClose the front cover of the finisher „ Staple jam in the Saddle Stitch Finisher MJ-1029Lower the guide while holding the knob „ Staple jam in the saddle stitch unit Fit the staple cartridges Remove the jammed staplesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Close the lower cover of the Saddle Stitch Finisher Fit the new cartridgesCleaning the Hole Punch Dust Bin Page Copying Problems Troubleshooting for CopyingProblem Description Cause Corrective Action Copying ProblemsCopying Problems Page Client Problems Print Job ProblemsPrinter Driver Problems Network Connection Problems„ Clearing print job errors Print Job ProblemsTo print by setting suitable-size paper in the drawer Problem Description „ Retrieval of printer configuration failed Printer Driver Problems„ Cannot print port setting problems „ Command line options not processed„ Cannot print a job as expected using PS3 printer driver „ Cannot print with SMB print Network Connection Problems„ Cannot print properly with AppleTalk print „ Checking the client status Client Problems„ Startup page not printed Hardware Problems„ Print jobs not output Page Scanning Problems Troubleshooting for Scanning„ Cannot E-mail my scans Scanning Problems„ Cannot find the data saved in the shared folder Filing Web Utility Problems Troubleshooting for e-Filing„ e-Filing Web Utility terminates the session Filing Web Utility Problems„ Numerous sub windows repeatedly appear Message Corrective Action „ Error messagesFiling Web Utility Problems Locating the Equipment in the Network Ldap Search and Authentication ProblemsPrinting Problems Network Related Network Fax N/W-Fax Driver Problems„ Cannot locate the equipment in the network Locating the Equipment in the Network„ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command„ Ldap authentication takes a long time Ldap Search and Authentication ProblemsPrinting Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment„ UNIX/Linux environment „ Macintosh environmentNetwork Fax N/W-Fax Driver Problems ‰ This port is currently in use ‰ Problem with the current printer setup‰ Fax transmission cannot be performed with a cover sheet Checking the Equipment Status Error Messages Error CodesPrinter Error Hardware Status Icons on TopAccess Device TabPaper Empty TopAccess Message Corrective Action Error MessagesDocuments in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error CodesA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If Regular Maintenance When You Think Something Is Wrong With the Equipment„ General operations When You Think Something Is Wrong With the EquipmentGuide „ Originals and paperScanning area surface of the long rectangular glass Regular MaintenanceIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems
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