Toshiba 555, 855, 755, 655 manual Printer Driver Problems, „ Cannot print port setting problems

Page 59

3 TROUBLESHOOTING FOR PRINTING

Printer Driver Problems

This section describes the troubleshooting for the printer drivers.

For the error messages that appear during the installation of the printer drivers, refer to the Software Installation Guide.

„Cannot print (port setting problems)

Problem Description

I cannot perform printing with the equipment.

Corrective Action

If the printer driver on the client computer points to a wrong network port, jobs neither appear in the current jobs queue nor are printed. Fix the problem following the procedure below:

1.Open the Printers folder from the Control Panel.

2.Right-click the printer driver icon.

3.Select Properties from the shortcut menu.

4.Select the [Ports] tab.

5.Make sure that the path to the printer and the device name are correct. \\<device name>\print

<device name> is the same as the device name set from the touch panel. “print” may be “pcl6” or “ps3” depending on the printer driver you use.

6.Click the [General] Tab and click [Print Test Page] to confirm that the settings are correct.

„Command line options not processed

Problem Description

All the print options are sent to the equipment at the beginning of the print job. If the print file already contains print commands, they overwrite the command line options you set. For example, if the print file specifies Letter paper, and you specify A4 paper with the lp command, the document is printed on Letter size paper.

Corrective Action

Change the properties of the document you intend to print to create another print file. Submit the print job using the lp command without setting additional parameters.

„Retrieval of printer configuration failed

Problem Description

When accessing the printer properties, the message “Retrieval of printer configuration failed” is displayed.

Corrective Action

The printer driver cannot communicate with the equipment. Try the steps in the checklist below.

No

Check...

Yes

No

Corrective Action

 

 

 

 

 

1

Is the equipment turned on?

Next Step

Ö

Turn on the equipment.

 

 

Ø

 

 

 

 

 

 

 

 

 

 

2

Can you connect the computer to the equipment

Next Step

Ö

Restart the equipment.

 

via TopAccess?

Ø

 

 

 

 

 

 

 

 

 

3

Does the same message appear again when you

Ö

End

Check the printer driver port assignment and

 

access the property of the printer driver?

make sure that it is correct.

 

 

 

 

 

 

 

 

Printer Driver Problems 57

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Contents Troubleshooting Guide Page ‰ Trademarks „ How to read this manual ‰ Symbols in this manualPreface ‰ ScreensPage Contents Troubleshooting for Scanning Regular Maintenance Contents Replacing a Toner Cartridge Cleaning the Hole Punch Dust BinClearing a Paper Jam Clearing a Staple JamMessages Displayed on the Touch Panel Message Problem Description Corrective ActionChange Drawer to Correct Error Codes „ Locating a paper jam Clearing a Paper JamAfter clearing the jam, close all the opened covers „ Clearing a paper jam‰ Tips on removing the jammed paper Clear the paper jam„ Paper jam in the Reversing Automatic Document Feeder Lower ‰ If paper jams occur frequentlyClose the Reversing Automatic Document Feeder „ Paper jam in the Reversing Automatic Document Feeder UpperLower the original feeder tray Close the upper cover „ Paper jam in the bypass trayClose the transport guide Under the guide plate„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Open the paper feed cover „ Paper jam inside of the equipmentConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting Presspanel. the User Functions button on the control ‰ Jam when making copies or prints using a drawerClearing a Paper Jam Turn off the main power switch ‰ Jam when making copies or prints using the bypass tray‰ Jam when printing from the FAX Drawer button on the touch panel Remove any jammed staples with something sharp Clearing a Staple JamClose the front cover of the finisher „ Staple jam in the Saddle Stitch Finisher MJ-1029Lower the guide while holding the knob „ Staple jam in the saddle stitch unit Fit the staple cartridges Remove the jammed staplesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Close the lower cover of the Saddle Stitch Finisher Fit the new cartridgesCleaning the Hole Punch Dust Bin Page Copying Problems Troubleshooting for CopyingProblem Description Cause Corrective Action Copying ProblemsCopying Problems Page Client Problems Print Job ProblemsPrinter Driver Problems Network Connection Problems„ Clearing print job errors Print Job ProblemsTo print by setting suitable-size paper in the drawer Problem Description „ Retrieval of printer configuration failed Printer Driver Problems„ Cannot print port setting problems „ Command line options not processed„ Cannot print a job as expected using PS3 printer driver „ Cannot print properly with AppleTalk print Network Connection Problems„ Cannot print with SMB print „ Checking the client status Client Problems„ Print jobs not output Hardware Problems„ Startup page not printed Page Scanning Problems Troubleshooting for Scanning„ Cannot find the data saved in the shared folder Scanning Problems„ Cannot E-mail my scans Filing Web Utility Problems Troubleshooting for e-Filing„ Numerous sub windows repeatedly appear Filing Web Utility Problems„ e-Filing Web Utility terminates the session Message Corrective Action „ Error messagesFiling Web Utility Problems Locating the Equipment in the Network Ldap Search and Authentication ProblemsPrinting Problems Network Related Network Fax N/W-Fax Driver Problems„ Cannot locate the equipment in the network Locating the Equipment in the Network„ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command„ Ldap authentication takes a long time Ldap Search and Authentication ProblemsPrinting Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment„ UNIX/Linux environment „ Macintosh environmentNetwork Fax N/W-Fax Driver Problems ‰ Fax transmission cannot be performed with a cover sheet ‰ Problem with the current printer setup‰ This port is currently in use Checking the Equipment Status Error Messages Error CodesPrinter Error Hardware Status Icons on TopAccess Device TabPaper Empty TopAccess Message Corrective Action Error MessagesDocuments in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error CodesA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If Regular Maintenance When You Think Something Is Wrong With the Equipment„ General operations When You Think Something Is Wrong With the EquipmentGuide „ Originals and paperScanning area surface of the long rectangular glass Regular MaintenanceIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems
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