Toshiba 655, 855, 755, 555 manual „ Error codes on transmission and reception

Page 90

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

„Error codes on transmission and reception

Error Code

Problem Description

Corrective Action

 

 

 

0011

Paper jam

Clear the jammed printing paper.

 

 

 

0012

Original jam

Clear the jammed original.

 

 

 

0013

Door open

Firmly close the open door.

 

 

 

0020

Power interruption

Check the power interruption report.

 

 

 

0030

Reset

(The transmission was canceled by pressing the [FUNCTION CLEAR]

 

button.)

 

 

 

 

 

0033

Polling Error

Check polling options setup (Security Code, etc.), and check whether the

 

polling document exists.

 

 

 

 

 

0042

Memory full

Make sure that there is sufficient memory before making the call again.

 

 

 

0050

Line busy

Retry communications.

 

 

 

0053

Security Mismatch in Relay or Mail Box

Confirm the remote party’s Security Code, system password and your

transmission

setup.

 

 

 

 

00B0-00B5

Signal Error or Line Condition Error

Retry communications. Frequent failures may indicate a phone line

00C0-00C4

 

problem. If possible, move the unit to another line and try your

00D0-00D2

 

communications again.

 

 

 

00E8

HDD error

Retry communications. If the error still occurs, contact your service

 

representative.

 

 

 

 

 

00F0

Software failure

Retry communications. If the error still occurs, contact your service

 

representative.

 

 

 

 

 

00F1

Hardware noise

Retry communications. If the error still occurs, contact your service

 

representative.

 

 

 

 

 

1C10

System access abnormality

Turn the power OFF and then back ON. Perform the job in error again. If

 

the error still occurs, contact your service representative.

 

 

 

 

 

 

Insufficient memory

When there are running jobs, perform the job in error again after the

1C11

 

completion of the running jobs. If the error still occurs, turn the power

 

 

OFF and then back ON, and perform the job again.

 

 

 

1C12

Message reception error

Turn the power OFF and then back ON. Perform the job in error again.

 

 

 

1C13

Message transmission error

Turn the power OFF and then back ON. Perform the job in error again.

 

 

 

 

Invalid parameter

When a template is used, create the template again. If the error still

1C14

 

occurs, turn the power OFF and then back ON, and perform the job

 

 

again.

 

 

 

 

Exceeding file capacity

Ask your administrator to change the “Fragment Page Size” setting for

1C15

 

the Internet Fax setting, or reduce the number of pages and perform the

 

 

job again.

 

 

 

1C20

System management module access

Turn the power OFF and then back ON. Perform the job in error again. If

abnormality

the recovery is still not completed, contact your service representative.

 

 

 

 

1C21-1C22

Job control module access abnormality

Turn the power OFF and then back ON. Perform the job in error again. If

 

the recovery is still not completed, contact your service representative.

 

 

 

 

 

 

Disk access error

When there are running jobs, perform the job in error again after the

1C30-1C33

 

completion of the running jobs. If the error still occurs, turn the power

 

 

OFF and then back ON, and perform the job again.

 

 

 

1C40

Image conversion abnormality

Turn the power OFF and then back ON. Perform the job in error again. If

 

the error still occurs, contact your service representative.

 

 

 

 

 

 

HDD full failure during processing

Reduce the number of pages of the job in error and perform the job

1C60

 

again. Check whether the server or local disk has a sufficient space in

 

 

disk capacity.

 

 

 

 

Address Book reading failure

Turn the power OFF and then back ON. Perform the job in error again.

1C61

 

Reset the data in the Address Book and perform the job again.

 

 

If the error still occurs, contact your service representative.

 

 

 

1C62

Memory acquiring failure

Turn the power OFF and then back ON. Perform the job in error again. If

 

the error still occurs, contact your service representative.

 

 

 

 

 

1C63

Terminal IP address unset

Ask your administrator to set the IP address of the equipment.

 

 

 

1C64

Terminal mail address unset

Ask your administrator to set the E-mail address of the equipment.

 

 

 

1C65

SMTP address unset

Ask your administrator to set the SMTP server address.

 

 

 

1C66

Server time-out error

Check whether the SMTP server is operating properly.

 

 

 

88 Error Codes

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Contents Troubleshooting Guide Page ‰ Screens „ How to read this manual ‰ Symbols in this manualPreface ‰ TrademarksPage Contents Troubleshooting for Scanning Regular Maintenance Contents Clearing a Staple Jam Cleaning the Hole Punch Dust BinClearing a Paper Jam Replacing a Toner CartridgeMessage Problem Description Corrective Action Messages Displayed on the Touch PanelChange Drawer to Correct Error Codes Clearing a Paper Jam „ Locating a paper jamClear the paper jam „ Clearing a paper jam‰ Tips on removing the jammed paper After clearing the jam, close all the opened covers‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document Feeder Lower„ Paper jam in the Reversing Automatic Document Feeder Upper Close the Reversing Automatic Document FeederUnder the guide plate „ Paper jam in the bypass trayClose the transport guide Lower the original feeder tray Close the upper cover„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam „ Paper jam inside of the equipment Open the paper feed coverConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Presspanel. the User Functions button on the controlClearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAXTurn off the main power switch Drawer button on the touch panel Clearing a Staple Jam Remove any jammed staples with something sharp„ Staple jam in the Saddle Stitch Finisher MJ-1029 Close the front cover of the finisherLower the guide while holding the knob „ Staple jam in the saddle stitch unit Remove the jammed staples Fit the staple cartridgesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Fit the new cartridges Close the lower cover of the Saddle Stitch FinisherCleaning the Hole Punch Dust Bin Page Troubleshooting for Copying Copying ProblemsCopying Problems Problem Description Cause Corrective ActionCopying Problems Page Network Connection Problems Print Job ProblemsPrinter Driver Problems Client ProblemsPrint Job Problems „ Clearing print job errorsTo print by setting suitable-size paper in the drawer Problem Description „ Command line options not processed Printer Driver Problems„ Cannot print port setting problems „ Retrieval of printer configuration failed„ Cannot print a job as expected using PS3 printer driver Network Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print Client Problems „ Checking the client statusHardware Problems „ Startup page not printed„ Print jobs not output Page Troubleshooting for Scanning Scanning ProblemsScanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility ProblemsFiling Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear „ Error messages Message Corrective ActionFiling Web Utility Problems Network Fax N/W-Fax Driver Problems Ldap Search and Authentication ProblemsPrinting Problems Network Related Locating the Equipment in the NetworkLocating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environmentNetwork Fax N/W-Fax Driver Problems ‰ Problem with the current printer setup ‰ This port is currently in use‰ Fax transmission cannot be performed with a cover sheet Error Messages Error Codes Checking the Equipment StatusHardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When You Think Something Is Wrong With the Equipment Regular MaintenanceWhen You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper GuideRegular Maintenance Scanning area surface of the long rectangular glassIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems
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