Toshiba 855, 755, 655, 555 manual Printing Problems Network Related

Page 76

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

Printing Problems (Network Related)

Among the several ways to use the equipment in the network, the simplest one is to set the equipment in the TCP/IP environment using a DHCP server to assign IP address dynamically to devices. Using the default settings also assures an easier network implementation, although you may be required to customize the settings to accommodate them in your particular environment.

Some common network configurations are shown below, along with the steps required to configure the equipment. If you perform all the steps in the applicable checklist and still cannot print satisfactorily with the equipment, contact your service representative.

yYou can change the network protocol settings with the touch panel of the equipment or with TopAccess (the Administration page).

yFor the error messages that appear during the installation of the printer drivers, refer to the Software Installation Guide.

„SMB print and Point&Print in a Windows operating system environment

No

Check...

Yes

No

Corrective Action

 

 

 

 

 

1

Are the IP address properties correctly set?

Next Step

Ö

Set up the IP address correctly.

 

 

Ø

 

 

 

 

 

 

 

 

 

 

2

Is the Microsoft computer name (device name)

Next Step

Ö

Set up the device name correctly.

 

unique?

Ø

 

 

 

 

3

Is the workgroup name valid and correctly

Next Step

Ö

Set up the workgroup correctly.

 

entered?

Ø

 

 

 

 

4

Is the WINS server address correctly set?

Next Step

 

Set up the WINS server address correctly, or

 

 

Ö

enter “0.0.0.0” for the WINS server address to

 

 

Ø

 

 

 

disable the WINS service.

 

 

 

 

 

 

 

 

 

5

If the client computers are located in different

Next Step

 

Set up the WINS server and enable it on the

 

segments, is the WINS service correctly

Ö

equipment to allow users access from a different

 

Ø

 

provided?

 

segments.

 

 

 

 

 

 

 

 

6

Can you see the equipment in Windows Network

Next Step

 

See the following section to fix the problem:

 

Neighborhood?

Ö

P.70 “Cannot locate the equipment in the

 

Ø

 

 

 

network”

 

 

 

 

 

 

 

 

 

7

Were the proper printer drivers installed?

Next Step

Ö

Refer to the Software Installation Guide to

 

 

Ø

install the proper printer drivers.

 

 

 

8

Is the driver’s port name valid?

Next Step

Ö

Refer to the Software Installation Guide to

 

 

Ø

configure the proper port.

 

 

 

9

Can you print with the equipment?

 

 

See the following section to fix the problem:

 

 

End

Ö

P.59 “Cannot print with the equipment

 

 

 

 

(network connection problems)”

 

 

 

 

 

„Raw TCP or LPR print in a Windows operating system environment

No

Check...

Yes

No

Corrective Action

 

 

 

 

 

1

Are the IP Address properties correctly set?

Next Step

Ö

Set up the IP address correctly.

 

 

Ø

 

 

 

 

 

 

 

 

 

 

2

Is Raw TCP print correctly set?

Next Step

Ö

Set up the Raw TCP print service correctly.

 

 

Ø

 

 

 

 

 

 

 

 

 

 

3

Is LPR/LPD print correctly set?

Next Step

Ö

Set up the LPD print service correctly.

 

 

Ø

 

 

 

 

 

 

 

 

 

 

4

Were the proper printer drivers installed?

Next Step

Ö

Refer to the Software Installation Guide to

 

 

Ø

install the proper printer drivers.

 

 

 

 

 

 

 

 

5

Is the Raw TCP or LPR port configured with the

Next Step

Ö

Refer to the Software Installation Guide to

 

correct IP address?

Ø

configure the proper port.

 

 

 

 

 

 

 

6

Can you print with the equipment?

 

 

See the following section to fix the problem:

 

 

End

Ö

P.59 “Cannot print with the equipment

 

 

 

 

(network connection problems)”

 

 

 

 

 

74 Printing Problems (Network Related)

Page 75 Page 77
Image 76
Page 75 Page 77
Contents Troubleshooting Guide Page „ How to read this manual ‰ Symbols in this manual Preface‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning Regular Maintenance Contents Cleaning the Hole Punch Dust Bin Clearing a Paper JamClearing a Staple Jam Replacing a Toner CartridgeMessage Problem Description Corrective Action Messages Displayed on the Touch PanelChange Drawer to Correct Error Codes Clearing a Paper Jam „ Locating a paper jam„ Clearing a paper jam ‰ Tips on removing the jammed paperClear the paper jam After clearing the jam, close all the opened covers‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document Feeder Lower„ Paper jam in the Reversing Automatic Document Feeder Upper Close the Reversing Automatic Document Feeder„ Paper jam in the bypass tray Close the transport guideUnder the guide plate Lower the original feeder tray Close the upper cover„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam „ Paper jam inside of the equipment Open the paper feed coverConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Presspanel. the User Functions button on the controlClearing a Paper Jam ‰ Jam when printing from the FAX ‰ Jam when making copies or prints using the bypass trayTurn off the main power switch Drawer button on the touch panel Clearing a Staple Jam Remove any jammed staples with something sharp„ Staple jam in the Saddle Stitch Finisher MJ-1029 Close the front cover of the finisherLower the guide while holding the knob „ Staple jam in the saddle stitch unit Remove the jammed staples Fit the staple cartridgesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Fit the new cartridges Close the lower cover of the Saddle Stitch FinisherCleaning the Hole Punch Dust Bin Page Troubleshooting for Copying Copying ProblemsCopying Problems Problem Description Cause Corrective ActionCopying Problems Page Print Job Problems Printer Driver ProblemsNetwork Connection Problems Client ProblemsPrint Job Problems „ Clearing print job errorsTo print by setting suitable-size paper in the drawer Problem Description Printer Driver Problems „ Cannot print port setting problems„ Command line options not processed „ Retrieval of printer configuration failed„ Cannot print a job as expected using PS3 printer driver „ Cannot print with SMB print Network Connection Problems„ Cannot print properly with AppleTalk print Client Problems „ Checking the client status„ Startup page not printed Hardware Problems„ Print jobs not output Page Troubleshooting for Scanning Scanning Problems„ Cannot E-mail my scans Scanning Problems„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility Problems„ e-Filing Web Utility terminates the session Filing Web Utility Problems„ Numerous sub windows repeatedly appear „ Error messages Message Corrective ActionFiling Web Utility Problems Ldap Search and Authentication Problems Printing Problems Network RelatedNetwork Fax N/W-Fax Driver Problems Locating the Equipment in the NetworkLocating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environmentNetwork Fax N/W-Fax Driver Problems ‰ This port is currently in use ‰ Problem with the current printer setup‰ Fax transmission cannot be performed with a cover sheet Error Messages Error Codes Checking the Equipment StatusHardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When You Think Something Is Wrong With the Equipment Regular MaintenanceWhen You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper GuideRegular Maintenance Scanning area surface of the long rectangular glassIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems
Top Page Image Contents