Toshiba 855 Locating the Equipment in the Network, „ Cannot locate the equipment in the network

Page 72

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

Locating the Equipment in the Network

„Cannot locate the equipment in the network

Problem Description

I cannot locate the equipment in the network.

Corrective Action

Improper settings may cause the problems in locating the equipment in the network. Try the checklist below to detect the cause of the problem. If the problem remains unsolved, contact your service representative.

No.

Check...

Yes

No

Corrective Action

 

 

 

 

 

1

Is the startup page printed out? If not, wait until

 

 

Set up the proper protocols.

 

the communication comes online. Examine the

Next Step

Ö

 

 

protocol settings listed on the startup page. Are

Ø

 

 

 

 

 

they correct?

 

 

 

 

 

 

 

 

2

Print out a configuration page. Make sure that

 

 

Set up the proper protocol if required.

 

there are not any discrepancies or inconsistencies

 

 

Once you have located the equipment, configure

 

between the current network settings and your

 

 

the port that it is mapped correctly to the device.

 

network environment. Change the network

Next Step

Ö

 

 

settings, if necessary. Use the Find Computer

Ø

 

 

 

 

 

utility from your Windows computer to locate the

 

 

 

 

equipment by its device name. Can you find the

 

 

 

 

equipment?

 

 

 

 

 

 

 

 

3

Can you locate other computers connected to the

Next Step

 

Check the network settings on the client computer

 

same network?

Ö

to make sure that they are compatible with the

 

Ø

 

 

 

network settings on the equipment.

 

 

 

 

 

 

 

 

 

4

Check the link LED activity on the hub and/or NIC

 

 

Contact your service representative.

 

of the equipment and the client machine. Do the

Next Step

Ö

 

 

hardware components appear to be functioning

Ø

 

 

 

 

 

properly?

 

 

 

 

 

 

 

 

5

Make sure that the device name for the

 

 

Set up the NetBIOS name of the device correctly.

 

equipment is unique and verify that the WINS

 

 

 

 

and/or DNS server database are not causing

 

 

 

 

potential naming conflicts with the network

Next Step

Ö

 

 

settings on the equipment. If necessary, change

Ø

 

 

 

 

 

the network settings on the equipment. After the

 

 

 

 

communication comes back online, can you see

 

 

 

 

the equipment in the network?

 

 

 

 

 

 

 

 

6

If the network environment is using complex

 

 

Contact your local network support specialist for

 

subnet or supernet structures, is the IP address

End

Ö

further assistance.

 

used by the equipment within the network

 

 

 

 

 

 

structures range of valid addresses?

 

 

 

 

 

 

 

 

70 Locating the Equipment in the Network

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Contents Troubleshooting Guide Page „ How to read this manual ‰ Symbols in this manual Preface‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning Regular Maintenance Contents Cleaning the Hole Punch Dust Bin Clearing a Paper JamClearing a Staple Jam Replacing a Toner CartridgeMessage Problem Description Corrective Action Messages Displayed on the Touch PanelChange Drawer to Correct Error Codes Clearing a Paper Jam „ Locating a paper jam„ Clearing a paper jam ‰ Tips on removing the jammed paperClear the paper jam After clearing the jam, close all the opened covers‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document Feeder Lower„ Paper jam in the Reversing Automatic Document Feeder Upper Close the Reversing Automatic Document Feeder„ Paper jam in the bypass tray Close the transport guideUnder the guide plate Lower the original feeder tray Close the upper cover„ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam „ Paper jam inside of the equipment Open the paper feed coverConnect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Presspanel. the User Functions button on the controlClearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAXTurn off the main power switch Drawer button on the touch panel Clearing a Staple Jam Remove any jammed staples with something sharp„ Staple jam in the Saddle Stitch Finisher MJ-1029 Close the front cover of the finisherLower the guide while holding the knob „ Staple jam in the saddle stitch unit Remove the jammed staples Fit the staple cartridgesClearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner CartridgeShakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Fit the new cartridges Close the lower cover of the Saddle Stitch FinisherCleaning the Hole Punch Dust Bin Page Troubleshooting for Copying Copying ProblemsCopying Problems Problem Description Cause Corrective ActionCopying Problems Page Print Job Problems Printer Driver ProblemsNetwork Connection Problems Client ProblemsPrint Job Problems „ Clearing print job errorsTo print by setting suitable-size paper in the drawer Problem Description Printer Driver Problems „ Cannot print port setting problems„ Command line options not processed „ Retrieval of printer configuration failed„ Cannot print a job as expected using PS3 printer driver Network Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print Client Problems „ Checking the client statusHardware Problems „ Startup page not printed„ Print jobs not output Page Troubleshooting for Scanning Scanning ProblemsScanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility ProblemsFiling Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear „ Error messages Message Corrective ActionFiling Web Utility Problems Ldap Search and Authentication Problems Printing Problems Network RelatedNetwork Fax N/W-Fax Driver Problems Locating the Equipment in the NetworkLocating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environmentNetwork Fax N/W-Fax Driver Problems ‰ Problem with the current printer setup ‰ This port is currently in use‰ Fax transmission cannot be performed with a cover sheet Error Messages Error Codes Checking the Equipment StatusHardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When You Think Something Is Wrong With the Equipment Regular MaintenanceWhen You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper GuideRegular Maintenance Scanning area surface of the long rectangular glassIndex User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems
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