Samsung SF-340 Series manual Fixing Problems, Fax problems

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Fixing Problems

Your problem may be listed in "LCD error messages" on page 8.7. The chart below shows other problems you can solve yourself. If not, call the service company shown in the separate Warranty Card.

Fax problems

Problem	Solution


The machine is not working, there is no	Unplug the power cord and plug it in again. Check that your socket is live.
display and the buttons are not working.

No dial tone.	Check that the phone is connected properly. Check the phone socket in the
	wall by plugging in another phone.

The numbers stored in memory do not dial	Make sure the numbers are programmed correctly. To print a Phonebook
correctly.	Report, see "To print a report" on page 6.4..

The document does not feed into the	Be sure the document is not wrinkled, and you are putting it in correctly.
machine.	Check that the document is the right size and not too thick or too thin.

You cannot receive faxes automatically.	Check if TEL appears on the right side of the display. In TEL mode, you
	cannot receive a fax automatically. Be sure the handset is seated on the
	cradle properly.

The machine cannot receive faxes	Do not hang up the handset before pressing Start fax.
manually.

The machine does not send anything.	Check that the document is loaded face down.Send should show up in the
	display.You may have hung up the handset before you pressed Start fax.
	Check if the machine to which you are sending can receive your fax.

You cannot poll another machine.	The fax machine you are polling may be using a poll code.

The fax you received has blank bits on it.	The machine sending to you may be faulty. A noisy phone line can cause
	line errors. Check your machine by making a copy.

Spots or lines missing from the fax you	Check if your phone line is noisy. Check if the printhead is clean by
receive.	making a copy.

You are receiving poor quality copies.	The fax machine sending to you may have a dirty scan glass. Check for a
	noisy phone line.

Some of the stretched words on the fax you	The machine sending to you had a temporary document jam.
receive

Your machine does not make copies.	Make sure your document is loaded face down.

There are lines on copies or documents you	Check your scan glass for marks and clean it (see "Cleaning the document
send.	scanner" on page 8.2.)

The machine dials a number, but fails to	The remote fax machine may be turned off, or unable to answer incoming
make a connection with a remote fax	calls. Speak with the remote operator and ask for the problem to be
machine.	rectified.

You cannot store a document in memory.	There may not be enough memory available to hold the document you
	want to store. If the display shows a Memory Full message, delete any docu-
	ments you no longer need, then retry the document.

Blank areas appear at the bottom of each	You may have selected the wrong paper settings. To select the proper
page or on continuation pages, with only a	paper size, see "Paper Size" on page 6.9.
small strip of material printed at the top.

CARE AND MAINTENANCE

8.9

CARE AND MAINTENANCE

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Contents NJB68-00903A Rev.4.00 Important Precautions and Safety Information Page Contents Using Printing Special FeaturesAdvanced Fax Appendix Care and MaintenanceIndex Page Chapter Setup and Copying Common features to SF-340 Series SF-340/SF-345TP List of featuresFeatures for SF-345TP only Front view2 Familiarizing yourself with your new machineRear view Control Panel Loading paper Paper type and sizesFor more information, see Paper Size on Do not use the following types of paper with your machineSetting date and time Making a copySetting fax number/name How to enter lettersCopying/receiving in Ink Save mode Adjusting ring volumeAdjusting speaker volume Press Scroll/Volume as many times as you wantChapter Programming and Dialling Making a phone call On-Hook diallingPhonebook dialling Storing a number in the PhonebookOne-Touch dialling Speed diallingSearching sequentially through the Phonebook Enter the name and press EnterTo find a number received via the Caller ID service RediallingSearching for a particular first letter To redial the last number calledChapter FAX Machine Loading documents Sending a faxAcceptable documents Setting document resolution and contrast To adjust the resolution and contrastSending a fax manually Sending a fax automaticallyAutomatic redial Receiving a faxReception modes Receiving in FAX mode Receiving in TEL modeReceiving in Auto mode Receiving in TAM modeReceiving in TAM mode SF-345TP Receiving in Drpd modeHang up the phone when your fax machine starts to receive Receiving via an extension telephoneChapter Answering Machine Checking your TAM message Recording your TAM messageMonitoring an incoming call Playing back messages Playing back newly received caller messagesPlaying back all messages Skipping backward or forwardErasing old messages you’ve heard To erase a selected messageTo erase all recorded messages Press Erase while the message is playingAccessing the machine Using the answering machine from a remote phoneUsing remote commands Page Chapter Advanced FAX Delayed fax Press Enter when the correct number appears in the displayPress Enter when the number appears in the display Press Enter when the time appears correctly in the displayUsing My Favorites Saving documentsDeleting stored documents Sending stored documentsTo cancel the scheduled job Setting send pollingSetting receive polling PollingFax forwarding Forwarding a fax or messageMessage forwarding SF-345TP Only Received fax remote notifcation SF-345TP only Special Features Using Recall R or Flash Using Caller IDHang up the handset when the person answers Inserting a pauseUsing the Mute Sound setupRecording a conversation SF-345TP only To mute a callUser reports To print a reportEntering junk fax setup mode Re-Printing faxesRegistering/deleting the junk fax numbers To add a numberUsing Short Message Service SMS Reading SMS messagesPrinting SMS messages Deleting stored SMS messagesSetup SMS messages To change the message receiving center numberRegister flowUK only Editing Registration NumberSetting system/TAM options Clearing memoryUser options Editing SMS Center NumbersSystem setup options TAM options SF-345TP only This chapter is only for SF-345TP users Installing Samsung Software Installing Printer SoftwareMaking Connection System RequirementsChoose the installation type and click Next Reinstalling Software Setting the default printerClick Repair Uninstalling Software Printing a DocumentClick the Features tab Cancelling a Print Job Using HelpPage Chapter Care and Maintenance Cleaning the document scanner Open the Control Panel Remove the White RollerReplacing the print cartridge Prepare a cartridgeCleaning the printhead Shading adjustmentAligning the printhead Ink level viewSelf testing Print cartridge maintenanceCleaning the cartridge Reinstall the cartridge and close the Cover and PanelCleaning the cartridge carrier contacts LCD error messages Install a print cartridge There is an error while receiving a fax FaxThere is an error while sending a fax Fax Sage do as followsFixing Problems Fax problemsPrint quality problems Paper feeding problemsDocument jams during transmission Clearing jamsPaper jams during printing Page Appendix Specifications Sample of ITU #1 chart reduced to 60.5% Font List for Print Font List for LCD Replacing the fitted plug UK Important NoticeDeclaration of conformity European countries Approvals and CertificationsPage Case of interference US Fax branding USTelephone company information US FCC identification numberIndex Page Contact Samsung World Wide Hungary