Avaya 7.8 manual Licensing, Supported Languages, Time Zone and Daylight Savings Time DST Support

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1.5 Licensing

The full functionality of the ContactStore is available through purchasing a license which is entered into the IP Office configuration. However, ContactStore will operate with a free 90-day evaluation license. This time period starts from the time at which you make your first recording with the system. During this period, the product is fully functional.

During the timed trial period, the administration pages will warn you that you are running on a timed license and that following the expiration date, ContactStore will DELETE subsequent recordings. It is therefore important that you install a full license BEFORE the end of the trial period if you wish to continue making recordings.

Even after the trial period, you will still be able to access recordings made during the trial - it is only newly made recordings that will be deleted rather than processed by ContactStore.

This does not apply to recordings made and kept within your Voicemail Pro system - only to those directed to the Voice Recording Library (VRL).

At any time during the trial period, or after it, you may purchase a license for the product to run on one or more of your IP Office systems. As you install the supplied license on an IP Office, the ContactStore will automatically detect this as you make the next recording and will process recordings from that system. Until a recording is made you will continue to see a warning message on the ContactStore administration screens. If you have multiple IP Office systems in a Small Community Network (SCN), you must purchase and install a separate license for each.

Once one or more of your IP Office systems has had a full license installed and a recording has been made, you will continue to receive daily warnings about the trial period - for any other IP Office systems which are not licensed. Recordings made on these unlicensed systems will continue to be processed up to 90 days from the date of the first recording (made by the system as a whole) but thereafter recordings made on these systems will not be saved. Daily warnings will continue to be raised in this case.

You can add ContactStore licenses to additional IP Offices (if your VMPro supports multiple IP Offices) at any time. These will be detected automatically by ContactStore as the first recording from each switch is processed after the installation of the license. This will be applicable if you have multiple IP Offices in a Small Community Network (SCN) using Centralized Voicemail Pro. Until you do so, any recordings received from unlicensed IP Office servers will result in a warning alarm being generated each day to ensure that you are aware that the timed license will expire or has expired.

Important

After 90 days no further recordings are saved until the system is licensed.

1.6Supported Languages

ContactStore is supported in several languages.

US English

UK English

Dutch

Italian

German

Russian

French

Japanese

Korean

Latin Spanish

Brazilian Portuguese

Simplified Chinese

Time Zone and Daylight Savings Time (DST) Support

All dates and times are stored in the database in Coordinated Universal Time (UTC). However, when you view records using the search and replay application, these are converted to your local time. If you view the records using a database query tool the times will be shown in the time zone of the client machine, which may be different from the server time. The XML files relating to the recordings include ISO standard time stamps, giving both UTC and offset from Greenwich Mean Time (GMT).

IP Office ContactStore 7.8

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IP Office

15-601038 Issue 4b (06 July 2009)

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Contents IP Office IP Office ContactStoreIP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components Recordings Recording filesAudio compression ∙ One .wav file∙ Configuration details Internal DatabaseArchiving ∙ Recording detailsLicensing Supported LanguagesTime Zone and Daylight Savings Time DST Support ∙ ImportantChapter Installation Installation Disk PartitionsSound Card Local DVD+RW driveCalculating Disk Size Required for Recordings Type of OperationTotal requirements ExamplesInstalling ContactStore Install the ContactStore SoftwareBasic Configuration Pre-RequisitesTesting the Recording Operation Configuring your BrowserTesting the recording operation Monitoring the systemAdding ContactStore to a Zone To add ContactStore to Trusted sitesTo add ContactStore to a Local intranet Zone Click AdvancedIf intending to install ContactStore 7.2 on a new server PC Upgrading from ContactStoreIf upgrading an existing Contact 7.2 Server Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Alarm Notification ∙ Smtp Password∙ Send alarm/event emails to ∙ Retain call details for monthsSystem Overview Audit Trail Viewing Alarms and Events To view the Alarms and EventsTo clear an individual alarm or event To change the set of events shownAdvanced Configuration Options Adding Hierarchical File Storage SupportPage Chapter Administration of User Accounts Administration of User Accounts To view user accountsWindows Domain Authentication Session Inactivity TimeoutUse of SSL Creating a New Account Changing Your Password To change the password∙ 4000,4003,4010-4019,4124-4128 Editing an Account To edit an accountDeleting an Account To delete accountsClick the Delete selected users link Page Chapter IP Office/Voicemail Pro Configuration IP Office/Voicemail Pro Configuration ∙ Conference Capacity∙ Voice Recording Library VRL Advice of Call Recording Message To switch the recording warning on or offCall Recording Warning Click Save & Make Live To hide the auto record indicationChanging the Recording Time Manual Call RecordingUsing Short Codes To configure a users recording optionsRecording Location Select the Voice Recording tabAutomatic Recording Options Incoming Call RouteHunt Group UserTo set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call Creating a Call Flow From Start Programs IP Office, open Voicemail Pro∙ Click the Telephony Actions icon and select Transfer ∙ Click the Mailbox Actions icon and select Leave MailClick the Save & Make Live icon Field EnterChapter Administrative Tasks Administrative Tasks Daily Procedures Weekly Procedures Monthly ProceduresBacking Up the Database Restoring the DatabaseLimitations of Full and Incremental Backup Procedures Backing Up The Voice RecordingsMoving to a New PC Chapter Search and Replay Accessing Search and Replay Enter your Username and PasswordSearch and Replay Searching for Calls To search for callsIncl StartsViewing Results Call Sets To create a call setViewing and Editing a Call Set Playing a Call ∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards∙ Save as .wav file ∙ Email as .wav file Exporting Multiple Calls ∙ Audio∙ Details ∙ BothChapter Appendix Appendix ContactStore VersionArchiving DVD+RW Media Control and CareArchival Procedures Loading a diskChanging Disks Labeling a DiskAlarms Minor Failed to copy file XXX. I/O Error YYY Minor Error processing file XXX. Reason YYYXXX Job Queue backlogged. Delay Major Error displaying alarm tagTrouble Shooting Installation ProblemsTrouble Shooting Tools System Administration Page Problems Email Alarm Problems ContactStore to VoiceMail Pro ProblemsTo check for invalid entries Search and Replay Problems Cannot access the applicationProblems downloading ActiveX control Problems displaying ActiveX controlCalls missing from the database Calls listed but cannot play themNo Audio graph Audio graph stops in mid callPartial recording problems Installing Unlimited Strength Encryption Advanced SecurityChanging the Tomcat Port Numbers Installing a Signed SSL Certificate Selecting a Certificate Authority CABacking up the Keystore file Creating the new CertificateGenerating a Certificate Signing Request Importing the CAs certificatesTo acquire these certificates To import all your certificatesConfiguring Viewer and Archive to use Https Configure Viewer to use https and a secure portImporting the public certificates into Viewer and Archive Configure Archive to use https Configure Viewer to use httpsConfigure Archive to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44