Avaya 7.8 manual Creating a New Account

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5.4 Creating a New Account

For a user to use ContactStore they need an account name and password. The account will determine what features and settings the user can access.

1. Click Add User at the bottom left to add one or more additional user accounts. The following window opens:

∙Username

Enter a Username. This can be a Windows domain qualified username (for example, corpdomain\johnd) or a local application username (for example johnd).

∙To use a domain qualified username, which will be authenticated using Windows authentication, you must configure Windows Domain Authentication 33 . To allow users from other domains to log in, you must establish reciprocal arrangements between the domain controller for the domain that the ContactStore server is in and the other domain.

∙When a local username account is created, the account is initially given a blank password. The new local user is automatically redirected to the Change Password form the first time they log in.

∙Role

Select a role for the user:

∙System Admin

This type of user has full access to the ContactStore menus.

∙Restricted Admin

This type of user can see the system status and alarms; eject DVDs and administer Replay Only user accounts. They cannot change the system configuration settings.

∙Replay Only

This type of user can only replay messages.

∙Comment

Use the Comment text box to enter the full name, job title or other identifying information that will help you to administer the user's account.

∙May export recordings as files?

This option controls whether the email and export options are available to the user.

∙Is allowed to replay calls owned by

Use this field to enter the list of stations or agents that this user is allowed to search for and replay. The initial account created when the first user logs in is automatically given replay rights to all 2 to 10 digit station numbers. You can modify these rights as required.

∙Enter a comma separated list of individual station or agent numbers. You can also use a hyphen to separate the ranges. If you have several users with the same replay rights, you can select the text in this area and right-click to copy it to the clipboard. You can then paste it into the next account, saving a lot of typing and potential for error. Some typical examples are:

∙Note

The number of digits is important. For example, giving a user rights over 0000-9999 does not give them rights over any 3, 5, 6, ..., digit numbers.

∙4000

User can only replay calls owned by agent 4000. This is a typical entry for a CSR with this Agent identifier that indicates that they can only play their own calls.

IP Office ContactStore 7.8

Page 34

IP Office

15-601038 Issue 4b (06 July 2009)

Page 33 Page 35
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Page 33 Page 35
Contents IP Office IP Office ContactStoreIP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components Audio compression RecordingsRecording files ∙ One .wav fileArchiving ∙ Configuration detailsInternal Database ∙ Recording detailsTime Zone and Daylight Savings Time DST Support LicensingSupported Languages ∙ ImportantChapter Installation Sound Card InstallationDisk Partitions Local DVD+RW driveTotal requirements Calculating Disk Size Required for RecordingsType of Operation ExamplesBasic Configuration Installing ContactStoreInstall the ContactStore Software Pre-RequisitesTesting the recording operation Testing the Recording OperationConfiguring your Browser Monitoring the systemTo add ContactStore to a Local intranet Zone Adding ContactStore to a ZoneTo add ContactStore to Trusted sites Click AdvancedUpgrading from ContactStore If intending to install ContactStore 7.2 on a new server PCIf upgrading an existing Contact 7.2 Server Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Send alarm/event emails to ∙ Alarm Notification∙ Smtp Password ∙ Retain call details for monthsSystem Overview Audit Trail To clear an individual alarm or event Viewing Alarms and EventsTo view the Alarms and Events To change the set of events shownAdvanced Configuration Options Adding Hierarchical File Storage SupportPage Chapter Administration of User Accounts Administration of User Accounts To view user accountsSession Inactivity Timeout Windows Domain AuthenticationUse of SSL Creating a New Account To change the password Changing Your Password∙ 4000,4003,4010-4019,4124-4128 Editing an Account To edit an accountTo delete accounts Deleting an AccountClick the Delete selected users link Page Chapter IP Office/Voicemail Pro Configuration ∙ Conference Capacity IP Office/Voicemail Pro Configuration∙ Voice Recording Library VRL Call Recording Warning Advice of Call Recording MessageTo switch the recording warning on or off Click Save & Make Live To hide the auto record indicationChanging the Recording Time Manual Call RecordingRecording Location Using Short CodesTo configure a users recording options Select the Voice Recording tabHunt Group Automatic Recording OptionsIncoming Call Route UserTo set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call ∙ Click the Telephony Actions icon and select Transfer Creating a Call FlowFrom Start Programs IP Office, open Voicemail Pro ∙ Click the Mailbox Actions icon and select Leave MailClick the Save & Make Live icon Field EnterChapter Administrative Tasks Administrative Tasks Daily Procedures Weekly Procedures Monthly ProceduresBacking Up the Database Restoring the DatabaseBacking Up The Voice Recordings Limitations of Full and Incremental Backup ProceduresMoving to a New PC Chapter Search and Replay Enter your Username and Password Accessing Search and ReplaySearch and Replay Incl Searching for CallsTo search for calls StartsViewing Results Call Sets To create a call setViewing and Editing a Call Set ∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards Playing a Call∙ Save as .wav file ∙ Email as .wav file ∙ Details Exporting Multiple Calls∙ Audio ∙ BothChapter Appendix Appendix ContactStore VersionArchiving DVD+RW Media Control and CareChanging Disks Archival ProceduresLoading a disk Labeling a DiskAlarms XXX Job Queue backlogged. Delay Minor Failed to copy file XXX. I/O Error YYYMinor Error processing file XXX. Reason YYY Major Error displaying alarm tagInstallation Problems Trouble ShootingTrouble Shooting Tools System Administration Page Problems ContactStore to VoiceMail Pro Problems Email Alarm ProblemsTo check for invalid entries Problems downloading ActiveX control Search and Replay ProblemsCannot access the application Problems displaying ActiveX controlNo Audio graph Calls missing from the databaseCalls listed but cannot play them Audio graph stops in mid callPartial recording problems Advanced Security Installing Unlimited Strength EncryptionChanging the Tomcat Port Numbers Backing up the Keystore file Installing a Signed SSL CertificateSelecting a Certificate Authority CA Creating the new CertificateTo acquire these certificates Generating a Certificate Signing RequestImporting the CAs certificates To import all your certificatesConfigure Viewer to use https and a secure port Configuring Viewer and Archive to use HttpsImporting the public certificates into Viewer and Archive Configure Viewer to use https Configure Archive to use httpsConfigure Archive to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44
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