Avaya 7.8 manual Searching for Calls, To search for calls, Incl, Starts, Ends

Page 59

Search and Replay: Accessing Search and Replay

8.2 Searching for Calls

Search filters can be used to find specific records. As you search for calls, keep in mind:

Searching on the basis of the details of one or more of the "parties" involved in the call is the most common way to find the calls you are looking for. This will find calls to or from a station, number, or name (partial or entire) that you enter.

You will find that Incl (includes) is the most useful search method when searching for calls involving specific parties.

If you select the blank option in the drop-down box, any existing entry in the text box next to it will be retained. It won’t be applied to the current search, but it makes it easy to add it back into the search criteria later.

If a recording has a blank entry for a field, it is listed as "N/A" (not available). You cannot, however, search for such records by specifying "starts with N" or "ends with A" or "includes N/A" in the Search field; this tag is not present in the database.

To search for calls:

1.Use the calendar controls at the upper left to specify the date and time range. Time and date reference when the call segment started.

2.Use the drop-down boxes for each criterion, for example, Parties, to specify the operand, such as = equals (numeric fields only).

The drop-down box lists the following operands:

Drop-down

Meaning

 

 

 

No criteria

=

Equals (numeric fields only)

<

Less than (numeric fields only)

>

Greater than (numeric fields only)

Incl

Includes or Contains (string fields only)

Starts

Starts with (string fields only)

Ends

Ends with (string fields only)

 

 

3.In the corresponding text box, enter the specific criterion, such as 3.

4.Select Search to execute the specified search.

IP Office ContactStore 7.8

Page 59

IP Office

15-601038 Issue 4b (06 July 2009)

Image 59
Contents IP Office ContactStore IP OfficeIP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components ∙ One .wav file RecordingsRecording files Audio compression∙ Recording details ∙ Configuration detailsInternal Database Archiving∙ Important LicensingSupported Languages Time Zone and Daylight Savings Time DST SupportChapter Installation Local DVD+RW drive InstallationDisk Partitions Sound CardExamples Calculating Disk Size Required for RecordingsType of Operation Total requirementsPre-Requisites Installing ContactStoreInstall the ContactStore Software Basic ConfigurationMonitoring the system Testing the Recording OperationConfiguring your Browser Testing the recording operationClick Advanced Adding ContactStore to a ZoneTo add ContactStore to Trusted sites To add ContactStore to a Local intranet ZoneIf upgrading an existing Contact 7.2 Server If intending to install ContactStore 7.2 on a new server PCUpgrading from ContactStore Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Retain call details for months ∙ Alarm Notification∙ Smtp Password ∙ Send alarm/event emails toSystem Overview Audit Trail To change the set of events shown Viewing Alarms and EventsTo view the Alarms and Events To clear an individual alarm or eventAdding Hierarchical File Storage Support Advanced Configuration OptionsPage Chapter Administration of User Accounts To view user accounts Administration of User AccountsUse of SSL Windows Domain AuthenticationSession Inactivity Timeout Creating a New Account ∙ 4000,4003,4010-4019,4124-4128 Changing Your PasswordTo change the password To edit an account Editing an AccountClick the Delete selected users link Deleting an AccountTo delete accounts Page Chapter IP Office/Voicemail Pro Configuration ∙ Voice Recording Library VRL IP Office/Voicemail Pro Configuration∙ Conference Capacity Click Save & Make Live To hide the auto record indication Advice of Call Recording MessageTo switch the recording warning on or off Call Recording WarningManual Call Recording Changing the Recording TimeSelect the Voice Recording tab Using Short CodesTo configure a users recording options Recording LocationUser Automatic Recording OptionsIncoming Call Route Hunt GroupTo set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call ∙ Click the Mailbox Actions icon and select Leave Mail Creating a Call FlowFrom Start Programs IP Office, open Voicemail Pro ∙ Click the Telephony Actions icon and select TransferField Enter Click the Save & Make Live iconChapter Administrative Tasks Administrative Tasks Daily Procedures Monthly Procedures Weekly ProceduresRestoring the Database Backing Up the DatabaseMoving to a New PC Limitations of Full and Incremental Backup ProceduresBacking Up The Voice Recordings Chapter Search and Replay Search and Replay Accessing Search and ReplayEnter your Username and Password Starts Searching for CallsTo search for calls InclViewing Results To create a call set Call SetsViewing and Editing a Call Set ∙ Save as .wav file ∙ Email as .wav file Playing a Call∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards ∙ Both Exporting Multiple Calls∙ Audio ∙ DetailsChapter Appendix ContactStore Version AppendixDVD+RW Media Control and Care ArchivingLabeling a Disk Archival ProceduresLoading a disk Changing DisksAlarms Major Error displaying alarm tag Minor Failed to copy file XXX. I/O Error YYYMinor Error processing file XXX. Reason YYY XXX Job Queue backlogged. DelayTrouble Shooting Tools Trouble ShootingInstallation Problems System Administration Page Problems To check for invalid entries Email Alarm ProblemsContactStore to VoiceMail Pro Problems Problems displaying ActiveX control Search and Replay ProblemsCannot access the application Problems downloading ActiveX controlAudio graph stops in mid call Calls missing from the databaseCalls listed but cannot play them No Audio graphPartial recording problems Changing the Tomcat Port Numbers Installing Unlimited Strength EncryptionAdvanced Security Creating the new Certificate Installing a Signed SSL CertificateSelecting a Certificate Authority CA Backing up the Keystore fileTo import all your certificates Generating a Certificate Signing RequestImporting the CAs certificates To acquire these certificatesImporting the public certificates into Viewer and Archive Configuring Viewer and Archive to use HttpsConfigure Viewer to use https and a secure port Configure Archive to use https Configure Archive to use httpsConfigure Viewer to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44