Avaya 7.8 manual Administration of User Accounts, To view user accounts

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5. Administration of User Accounts

User accounts can be added, modified or deleted from the User Security page.

∙IMPORTANT

The System Administration application will run for anyone if there is no user defined with administrator rights. To avoid locking yourself out of the system by accident, first create a user record for each administrator you need, then add search and replay only users.

To view user accounts:

1. Click the link Users under the heading Security. The User Security page opens.

IP Office ContactStore 7.8	Page 32
IP Office	15-601038 Issue 4b (06 July 2009)

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Contents IP Office IP Office ContactStoreIP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components Recordings Recording filesAudio compression ∙ One .wav file∙ Configuration details Internal DatabaseArchiving ∙ Recording detailsLicensing Supported LanguagesTime Zone and Daylight Savings Time DST Support ∙ ImportantChapter Installation Installation Disk PartitionsSound Card Local DVD+RW driveCalculating Disk Size Required for Recordings Type of OperationTotal requirements ExamplesInstalling ContactStore Install the ContactStore SoftwareBasic Configuration Pre-RequisitesTesting the Recording Operation Configuring your BrowserTesting the recording operation Monitoring the systemAdding ContactStore to a Zone To add ContactStore to Trusted sitesTo add ContactStore to a Local intranet Zone Click AdvancedIf upgrading an existing Contact 7.2 Server If intending to install ContactStore 7.2 on a new server PCUpgrading from ContactStore Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Alarm Notification ∙ Smtp Password∙ Send alarm/event emails to ∙ Retain call details for monthsSystem Overview Audit Trail Viewing Alarms and Events To view the Alarms and EventsTo clear an individual alarm or event To change the set of events shownAdvanced Configuration Options Adding Hierarchical File Storage SupportPage Chapter Administration of User Accounts Administration of User Accounts To view user accountsUse of SSL Windows Domain AuthenticationSession Inactivity Timeout Creating a New Account ∙ 4000,4003,4010-4019,4124-4128 Changing Your PasswordTo change the password Editing an Account To edit an accountClick the Delete selected users link Deleting an AccountTo delete accounts Page Chapter IP Office/Voicemail Pro Configuration ∙ Voice Recording Library VRL IP Office/Voicemail Pro Configuration∙ Conference Capacity Advice of Call Recording Message To switch the recording warning on or offCall Recording Warning Click Save & Make Live To hide the auto record indicationChanging the Recording Time Manual Call RecordingUsing Short Codes To configure a users recording optionsRecording Location Select the Voice Recording tabAutomatic Recording Options Incoming Call RouteHunt Group UserTo set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call Creating a Call Flow From Start Programs IP Office, open Voicemail Pro∙ Click the Telephony Actions icon and select Transfer ∙ Click the Mailbox Actions icon and select Leave MailClick the Save & Make Live icon Field EnterChapter Administrative Tasks Administrative Tasks Daily Procedures Weekly Procedures Monthly ProceduresBacking Up the Database Restoring the DatabaseMoving to a New PC Limitations of Full and Incremental Backup ProceduresBacking Up The Voice Recordings Chapter Search and Replay Search and Replay Accessing Search and ReplayEnter your Username and Password Searching for Calls To search for callsIncl StartsViewing Results Call Sets To create a call setViewing and Editing a Call Set ∙ Save as .wav file ∙ Email as .wav file Playing a Call∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards Exporting Multiple Calls ∙ Audio∙ Details ∙ BothChapter Appendix Appendix ContactStore VersionArchiving DVD+RW Media Control and CareArchival Procedures Loading a diskChanging Disks Labeling a DiskAlarms Minor Failed to copy file XXX. I/O Error YYY Minor Error processing file XXX. Reason YYYXXX Job Queue backlogged. Delay Major Error displaying alarm tagTrouble Shooting Tools Trouble ShootingInstallation Problems System Administration Page Problems To check for invalid entries Email Alarm ProblemsContactStore to VoiceMail Pro Problems Search and Replay Problems Cannot access the applicationProblems downloading ActiveX control Problems displaying ActiveX controlCalls missing from the database Calls listed but cannot play themNo Audio graph Audio graph stops in mid callPartial recording problems Changing the Tomcat Port Numbers Installing Unlimited Strength EncryptionAdvanced Security Installing a Signed SSL Certificate Selecting a Certificate Authority CABacking up the Keystore file Creating the new CertificateGenerating a Certificate Signing Request Importing the CAs certificatesTo acquire these certificates To import all your certificatesImporting the public certificates into Viewer and Archive Configuring Viewer and Archive to use HttpsConfigure Viewer to use https and a secure port Configure Archive to use https Configure Archive to use httpsConfigure Viewer to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44